Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality products, good service and fast delivery.”

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Posted 7 years ago

“Brilliant service”

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Posted 7 years ago

“Great service and prompt delivery”

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Posted 7 years ago

“I found what I was looking for and it arrived with no drama 🙂”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Great choice and great service”

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Posted 7 years ago

“I followed a suggestion to try out Trouva for unusual but desirable presents. My recent experience did not disappoint: I received the item I bought very nicely packed and in the shortest of time. Thank you.”

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Posted 7 years ago

“All good, product, communication and delivery”

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Posted 7 years ago

“Placed an order, money was taken then told item was out of stock. After giving feedback was sent a generic apology at a ridiculous time of night. Would not recommend or use again.”

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Posted 7 years ago

Hi there, Thanks for taking the time to leave us a review, we really appreciate your opinion. We are ever so sorry if the reply email reached you late. Our team are working tirelessly to respond to customers throughout all hours of the day and can only apologize if your response to feedback was sent at an inconvenient time. I would personally like to assist you further regarding this out of stock, would you be so kind to contact our support team via email? You can reach us on support@trouva.com and quote this review. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris

Posted 7 years ago

“Quick delivery, but a bit pricey -£10 for a stainless steel egg cup”

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Posted 7 years ago

“Exactly the items I wanted. Something different to high street. Good website - good communication and fast delivery.”

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Posted 7 years ago

“Terrible. Didn’t even receive item. Already been asked to complete a review - please stop sending me more requests!”

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Posted 7 years ago

Hi there, Thanks for taking the time to leave us a review, we really appreciate your opinion. We are ever so sorry if you have received multiple requests for reviews. We do take feedback very seriously. Regarding your out of stock issue, this isn't the experience we like to give our customers. The nature of being a startup and working with small independents is such that we can occasionally run into logistical issues, and we're trying our best to iron out these creases as we grow. We have sent you an email as well as a goodwill gesture and do hope you will give us another chance soon. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris

Posted 7 years ago

“Quality product and excellent customer service.”

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Posted 7 years ago

“Excellent service . Would highly recommend 👍🏻”

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Posted 7 years ago

“Excellent service all round will definitely buy from them again.”

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Posted 7 years ago

“After a few stock issues my purchase was sorted & a generous refund given”

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Posted 7 years ago

“I love Trouva!”

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Posted 7 years ago

“Delighted with product and service.”

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Posted 7 years ago

“Found an item that was out of stock everywhere else Arrived quickly - in time for Christmas”

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Posted 7 years ago

“I bought 2 things pre Christmas, one went out of stock as soon as i put my order in. I received a personal email within minutes with a link to where I could repurchase, through Trouva. Excellent service. The goods arrived very quickly and were top quality Thank you”

Helpful Report

Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews