Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,052 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Turo allowed a guest to steal my car. They did nothing to help with the situation and after the car was found they denied the claims. Called the cops. Not I’m going or court. They’re not a good company to host”

Helpful Report

Posted 3 years ago

“This is our experience: Our first vacation since Covid with a planned agenda of visiting our 97 year old aunt in Long Beach for 5 days and then going on a sightseeing trip to Death Valley. We rented a Fiat 500. The car (which we only used for about 150 miles) started displaying an airbag failure warning on day 5, so we alerted Turo and they arranged a backup car for us so we could continue on to Death Valley. Figuring out the logistics took more than two hours of phone conversations and waiting on hold that day. The second car, also a Fiat 500 - provided by a different host - broke down on us on the first day in Death Valley. Luckily we had pulled over at one of the resorts that also had a adjacent car repair shop. After running several tests the mechanic determined that we were dealing with a failed battery and that it could not be recharged, so anytime we made a stop and turned off the car, we would not be able to start it again. After another two hours on the phone with Turo and finally being taken care of by one of their supervisors, we found out that Turo could tow the car and set us up with another backup car provided by a local host (near Death Valley and probably from Pahrump, NV). However, per Turo rules, the car can only be dropped off at the same location as it was picked up. Regarding my question how we would get back to Los Angeles, since we had to drop off the car again in the Death Valley region, the supervisor had no solution. He said Turo provides a maximum of $60 worth of Uber vouchers, but there would be no other way to get us back to LA using a Turo car. The supervisor admitted to the dilemma and gave us permission to have the car checked and fixed so we could get back. The Death Valley mechanic could not replace the battery since he had none in stock and Turo roadside assistance were not willing to deliver a battery to our location. They only tow or jump start cars. At this point we had spoken with two separate supervisors who both were extremely sorry for the inconveniences we suffered and agreed that our options were limited and that this was not ok. Though neither could help us in this case. So we had our car jump-started and drove ourselves all the way to Pahrump, Nevada through Death Valley with a failed battery. A 112 mile round trip. We contacted the host and let her know that her battery failed and informed her about all the details involved since we were under the impression Turo and their hosts are one and the same company (more about that at the end of the review). We spent $225.95 on a brand new battery. We have not been reimbursed to this day. When we arrived back to Seattle from our trip we found a charge on our account for $19 for going over the allotted mileage. A) We had to drive an extra 112 miles to get to the closest place that had a battery replacement and B) we booked a car for 10 days at 200 miles per day. With receiving a backup car the mileage started over, so for the 4 days on the backup car we lost over 1000 miles of the overall booked 2000 total since we only used the first car for about 150 miles. Eventually this charge was refunded. However at the cost of us spending at least another two hours on the phone with agends and on hold to have it resolved. We also found that our host had sent us a very unkind message on the Turo site that she had to spend $80 to have her car checked since we reported the battery and brake issues. She claimed that the brakes were brand new and that was the reason why they made creaky sounds and rattled the car when you pushed them. Note: We never met the host herself since one of her friends dropped off / picked up the car. The host also left a slanderous review on my Turo account accusing me of "hitting my own children behind the corner" (? I don'have children btw.) and that I alledgedly tampered with her headlight. The right headlight did not work when we returned the car. We pointed this out to the person who picked up the car (who wasn't the host). Since we never drove the car at night (and only drove in the dusk one time) we did not notice. The light might have been out from the very beginning. My responses to her were always very civil and polite. What set her off was the fact that Turo required her to have her car checked (which cost her money). She fabricated several other points in her review and we will now have to have Turo remove it. We have all this in the messages on our Turo site. If a Turo agent took the time to read through the messages (that was our only form of communication with her) and the hosts review they will see the false statements that were made. We were promised a refund via a voicemail by one of the supervisors right after we returned on May 17th (we have it on file still). After nothing happened for a week I contacted Turo again and they then promised the refund within 24 hours in writing on May 24th. Nothing. In the meantime I had to travel to Europe for three weeks and did not have time to deal with Turo from over there. When I got back I made three more attempts to be reimbursed, two times I was told again that the refund would be there within 24 hours and the last time, just a couple of days ago, the Turo agent told me that the Executive team "still had not made a decision on the refund". In the meantime Turo first billed the first host for the battery that we bought for the car of our second host. I contacted Turo to make them aware of their mistake after our first host was stuck on the phone with them for over an hour to try and resolve that it was not his car that needed a battery replacement. Turo then posted on my account page that they would be charge ME for the $225.95. We got charged for the battery that we had paid for out of pocket (mind boggling!). We had to put our credit card on hold so the charge would not go through. Yesterday we contacted a lawyer for guidance. And today I am starting to submit our experience to review sites and the social media. We will also be reporting this to the California Attorney General office. I have no more patience. Here are the key points: Turo sent us out in car with a failed battery and brake issues. We do not believe that the issues came from the brakes being brand new. This could have ended up potentially very dangerous for us since we had to cross Death Valley in a compromised car (and yes, Death Valley is one of Turo's advertised destinations in the region, see the offical site). Turo's regulations do not allow to drop off a car in a different location than where it was picked up. If you drive a distance away from your pickup location and anything happens to the Turo vehicle you rented, Turo can provide you with a backup vehicle, but you will need to drop it off where you picked it up. Turo does not have a solution on how to get you back to your starting point. It does not appear that Turo reliably knows the condition of the cars provided by their hosts. The car we rented had an old reconditioned battery in it (as confirmed by the host in writing) that failed us. We spent 15 hours total on the phone with Turo since. This is the combined time of speaking/ texting with agents and being on hold. We have copies of our phone records and all the Chat emails and screenshots. The Turo agents all were trying to be very helpful, I have to give them big points for that. But they could not help us because of the above mentioned Turo regulations and because the executive billing team was unresponsive. I asked to speak with an agent over the phone a few days ago, but Turo has changed their contact options. You cannot talk with an agent over the phone directly anymore. It is beyond frustrating to have a company just not respond when it comes to an owed and promised reimbursement. I also do not believe it is safe to drive Turo provided vehicles. I am sure there are many good, responsible hosts out there (like our first host) that take care of their cars and care about their guests, but the fact that we were sent out with a potentially dangerous vehicle leads to the assumption that there may be many more cars in their fleet out there that have not been appropriately checked for road worthiness. I would also urge Turo to check the remaining fleet of cars our host has with them. She claims to have 13 cars total working for Turo. And if a Turo representative reads this, the reservation number associated with this review is 14933768. You will see that all that I stated here is correct and has been reported to Turo several times.”

Helpful Report

Posted 3 years ago

“The advertised price for the rental is not same as the final amount without considering the car insurance (which I am not expecting truo to consider) but this is just not correct. Opened my account 5 mins back and as soon as I saw the final price even with out considering the car insurance is just too much. Don't fool people like this. Thank you.”

Helpful Report

Posted 3 years ago

“After my trip was over, I was billed for violating their smoking policy which DID NOT happen. When I asked customer service about it, they deleted my account”

Helpful Report

Posted 3 years ago

“All these reviews are on point. There are many reasons to avoid them and deal with a well recognized reputable company. Hidden charges, inexcusably poor support in times of need, and very poor quality vehicles. Why do you want this? I sure will not subject myself to this injustice any longer.”

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Posted 3 years ago

“They're pure theft and believe anything the other party says even if you have proof that the person is lying. I regret ever messing with turo and hope others avoid them like the plague”

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Posted 3 years ago

“Such a bad experience, they deduct amounts from your card without your permission! Will never rent from them again”

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Posted 3 years ago

“Everything was ok at first until I was lied on by 2 host for different trips claiming I was smoking in the car. The first one took pictures of some ashes. She wasn't even there to get the car when I dropped it off, her next client was so the pictures could've come from anywhere. She could've been the one smoking! Then another host claims I smoked in his car. I told turo things fall out of pockets. I left some chip crumbs but that's all. Both times they charged me and then after the second incident they closed my account for "smoking" these people are scamming for that smoking fee.”

Helpful Report

Posted 3 years ago

“Please don’t do it, it was the worst experience in my hole life, they took me 4K for a flat tire, unacceptable.”

Helpful Report

Posted 3 years ago

“Be very very careful from renting a Turo car rental from 210 Paterson Plank Rd Jersey City. These people are scam artist. Very very shady people. I never smoked weed and the people here hungry to make money scamming customers saying they are smoking weed in the rental car. If you rent a car here it’s on your own risk. Worst experience ever renting a car. Worst experience dealing with scam Artist. Don’t rent from this app and be very careful when dealing with hustlers at 210 Paterson Plank Rd garage. I will let my lawyer deal with this app and their scam artist hosts. Don’t rent from Turo. All these pictures below are the weed cigar guts that planted in the car after I returned this car.”

Helpful Report

Posted 3 years ago

“How about leaving a family stranded on the side of the road I rented a car from Turo May 26, 2020 to the car breaks down 240 miles away from my home in a completely different city outside of the city to be exact I called Touro and told them that the car broke down whole thing like he was willing to help host even stated I will make sure you get a full refund it is now June 18 and I have still not received a refund May 26 tow truck came I had to call Uber because me and my sons could not fit in the tow truck he van didn’t even know where to send the car I had to give him the house number to tell him to send the car back to the host after being stranded with two kids in a city that we did not live in I had to Uber to a hotel which cost me $44 I had to pay for a hotel that cost me $115 we stayed at the hotel but time I called Turo to get the car replacement the same day they’re closed I got the runaround we can’t give you the replacement until we know the tow truck driver has the car finally they confirm that the coach the tow truck driver has the car but by that time they’re close I called them oh offices are now closed so then I had to wait till the next day to call Turo I called Touro cannot receive a car replacement until 11 o’clock May 27 I had to spend another $44 to Uber to the place where the car replacement was pick up the car replacement everything‘s going well from Beyan the lady explained to me that we can give you a car here in Austin but we can I get you to Houston so then I had to pay for arrangements for me and my boys to get from Austin back to Houston Texas so then I had to pay for someone to come pick me up in Austin Texas take a time out of their schedule to come and pick me up which was another hundred dollars thankfully I knew them and they only charge me the gas there and back but still that was extra money that was coming out of my pocket I drop the car off at 11:48 they were car replacement was due at 11 o’clock which was stated from the customer service at 11 AM that morning to me that we were able to drop the car off at 11 AM without being charged the car was delivered to them at 11:48 I will still charged $164 on May 27 for the car being late and and the car being 26 miles over the mileage because I was lost in hill country due to the GPS being dropped I had to drive back the other way because the GPS had me going to different direction oh because the owner wanted the car back at a certain time I was then charged another $164 total then June 12 my car was charged again for another $10 for some unknown charges that I don’t even know of I called the representative he stated that they have to get permission from the host to get my refund h”

Helpful Report

Posted 3 years ago

“Turo is a scam..please be very careful when renting from them..It was the worst experience I ever had renting a vehicle..the vehicle was dusty and smelled of dust and old smoke I had to clean it and deodorize the vehicle and the host had the audacity to say the car smelled like smoke..now turo is trying to scam me for $250 very bad experience I will never rent with them again”

Helpful Report

Posted 3 years ago

“I was traveling to San Francisco and got confused by their app that is poorly built for phone use, I accidentally booked a car that was over an hour drive from the airport. It was a last minute trip and a last minute decision to ride with them since I had a good experience albeit expensive the first time. I canceled as soon as I noticed and TURO pops me with a $150 fee!!!!!! I already booked another car that turned out was more like a stolen porsche with a FOB that did not work, check engine light coming on and a non functional trunk. I could have lived with all of that, except customer service told me to take a hike and would not budge. Will NOT be using this service again, will not be buying into this. Good idea, bad execution, their reviews state it all!!”

Helpful Report

Posted 3 years ago

“Worst car rental experience of my life! Their insurance absolutely does not cover minor flaws in a used car. I took the car and the owner and I saw and I took a picture of how the roof spoiler was poorly fixed, but it did not seem so unreliable. Everything was fine, but on the 3rd day of the rental, the spoiler fell off on the highway, and I could not pick it up, because other cars simply ran over it. I reported this incident and thought that Turo and insurance would solve this problem, but it turned out that it was not! they billed me for $818!! That is, if you took an initially faulty car, know that you will not be covered for anything! Terrible service and customer service”

Helpful Report

Posted 3 years ago

“It's a scammer company I rented a car from them and they were stealing money from my account without telling me this is unbelievable I reported the tapes and I will wait for my order to you 0000000000 rubbish”

Helpful Report

Posted 3 years ago

“Description of Complaint: I first want to make sure turo understand that this is bad business when you have customer service numbers listed and all of them say the same thing " they can't help you because your account is suspended " I have had an account with Turo for a couple of years and never had any violation of any kind never had any problems renting until now I tried to rent a car and I wasn't able to due to my account being canceled suspended I have no Idea why my account was suspended I have emailed , called, texted, chat no answer except the same your account is suspended this has been a recurring problem with Turo for several people they just suspend lots of people account and never reactivate them and never let you resolve them with live person I didn't give permission to anyone to use my phone number or email address and my account gets suspended instead of them letting you speak to a live person to resolve it you are continuing to put me to a chat and they don't give reason why I am not the only one with this complaint I want Turo to re open my account because I didn't give out any information for anyone else to use that is the best way to having better customer service really resolving loyal customers issues they have extremely bad customer service”

Helpful Report

Posted 3 years ago

“If you are thinking about renting a car on turo because it will save you money or whatever the reason PLEASE THINK TWICE. The people renting out cars to you are often sketchy, money hungry and not properly insured. Turos insurance is not always going to cover you and it could end you in a lot more trouble than it’s worth. That being said, there are some honest people on Turo. So if you do rent through there just make sure to read reviews”

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Posted 3 years ago

“Turo Customer Service, prices, returns & refunds are very professionally handled 👏 👌 👍 I would recommend this company for car rentals!!! It's 2 thumbs 👍 👍's up for me.. Thanks again Scott.”

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Posted 3 years ago

“I was stuck in traffic. Was running late and told my host . I was going to my cousins military funeral . Now I've missed that bc the heartless host canceled on me . Now they want to keep my money . You reap what you sew .”

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Posted 3 years ago

“The entire company is a scam. They are looking for charge you the damage deposit and jack you for $500. AVOID Turo at all costs.”

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Posted 3 years ago

Turo is rated 1.3 based on 1,052 reviews