Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,143 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Husbands truck broke down. I was out of town with car. He called and booked car with Turo this week. Car he was using to get there (Grandson took him) blew tire. So he started walking as it was in neighborhood. Got to where address was and not there. Turns out they park it at the community swimming pool. He called another rental car walked to it. Rented there. He is 76. Had cardiology appointment within an hour. He got the new rental car and made it to appointment. They told him no refunds. He never picked up or used car. Should be at least partial refund. This happened this week on Thursday June 15th and he spoke with the guy who rented him the car and was told no refund. Not fair. He had really bad day. Won’t use this company again.”

Helpful Report

Posted 2 years ago

“The prices presented as estimated in Turo app are not even close to be truth !!!!!”

Helpful Report

Posted 2 years ago

“I booked a car on Turo and paid my fee. I was instructed to pick the car up at a parking garage where he had left it for multiple nights. I was forced to pay $91.47 just to get the car out of the parking structure. This fee was never disclosed in the booking or pricing information. I contacted the host about this twice with no response. I contacted Turo and they told me they would not help me or refund the fee since it was paid to a third party and not to Turo. They should have refunded me my booking fee for the car. Will absolutely never book with them again. Do better!”

Helpful Report

Posted 2 years ago

“I booked a trip and it was canceled a few minutes after booking by the host. My issue with Turo is, I have to actually book a trip and pay for it first in order to ask a host questions. The host cancelled the trip and I have to wait 3-5 days to receive my refund. Customer service is of Zero help. This was my first experience with Turo and most definitely will be my last.”

Helpful Report

Posted 2 years ago

“Good luck trying to get any account information changed. So far I have been locked out of my account for 4 months - due to just an email change I was attempting to make. Horrible CRM process and platform!”

Helpful Report

Posted 2 years ago

“Never use this company. I have a fraudulent claim and am required to pay $500. Unethical business practices.”

Helpful Report

Posted 2 years ago

“I rented out my car on TURO, and unfortunately, the guest returned the car with significant damage to the front bumper, one hour away from my location. Since the rental period ended at night, I had to retrieve the vehicle the following day. I promptly filed a claim with TURO, providing all the requested documents, including original photos and an estimate from the repair shop. This incident occurred on March 20, 2023, and to my frustration, the claim is still pending as of today, May 19, 2023. Just today, TURO informed me that they are unable to prove the incident, and if the guest denies responsibility, they will not cover the damages. From this particular incident to another instance where a guest damaged my steering wheel, I have incurred more financial losses on this platform than profits. TURO should prioritize taking care of their hosts, as without us, their business would not exist.”

Helpful Report

Posted 2 years ago

“Turo you must condone racist activities. Please revamp some rules because it's hard when you take money up front then for some unexplained reason host cancels and only get credit. What happens if unable to find car due to the color of your skin after getting extra insurance. DO NOT RENT FROM LAUREN/FLOYD KNOBS INDIANA.”

Helpful Report

Posted 2 years ago

“I booked a vehicle for 3 days for a total of $195. In day 2nd I decided to extend the vehicle for one extra day. Once I got back home I found that they charged me $120 for that extra day. I called turo and they indicated that the extension gets charged at a higher (much higher!) price than the original booking. I will never book again with these crooks!”

Helpful Report

Posted 2 years ago

“Turo added 127 dollars in fees at check out. So I didn't checkout. Ridiculous”

Helpful Report

Posted 2 years ago

“Been cancelled TWICE in two weeks minutes before my reservation by “5 star hosts” after paying $1000 to use a car for like 30 hours. Definitely not 5 stars. You should allow reviews when a hosts cancels. You are misrepresenting the servicez I will likely not use this service again.”

Helpful Report

Posted 2 years ago

“Terrible service We rented a car. The pictures before we drove away show clearly the tire was not road worthy. When we returned the car in the same condition, the site made us pay for the tire Completely unfair to the customer.. I would never use this site again”

Helpful Report

Posted 2 years ago

“Worst company every time I booked a ride there will be an issue fro customer support side. I charged my card and never refunded.”

Helpful Report

Posted 2 years ago

“Signed up for Turo and my account was banned after looking at cars for a couple of days. Never even used the service. Thank you Turo!”

Helpful Report

Posted 2 years ago

“It started out a good experience. I was a bit leery about the person we were renting from because the SUV was significantly under priced compared to others on the site. But the trip went great, until we turned it in. We were charged a cleaning fee for items that are very specifically stated as exceptions to the cleaning policy. They are siding with the host. I feel the host probably does this often. He waited until we gave him a five star review and then made his claim. This is how he makes extra money. Disgusting on all accounts.”

Helpful Report

Posted 2 years ago

“Rented an old car (2009 Hyundai Elantra) that overheated, had over 150K miles, was poorly maintained, check engine light on. The owner barely inspected The vehicle after the previous renter returned it and two of the rear tires appear to be low but he said he didn’t have time to check it so after only driving the car a few miles (I paid for 2 days) I came out today the car was to be returned and I had a flat tire and Touro authorize the owner who took it vantage of the situation to charge me over $100 for a tire replacement -the tire was seriously worn out to begin with. They would not budge on this. They allow you to be scammed. I disputed this but to no avail. Avoid this company. Any other rental car company would have looked out for us; we even bought insurance-this company could care less. We will never use them again.”

Helpful Report

Posted 2 years ago

“I have rented several vehicles through Turo, and it has always been a smooth experience, and I’ve met some wonderful hosts. However, if there is a problem with your account, or they make an error, you will spend hours on hold, navigating automated answering machines. If you finally get a human, you’ll be lucky and then ultimately be transferred to or three times during the process they will probably hang up on you.. when you finally get a “supervisor”. You’ll be lucky if they have a minimal command of the English language and you’ll be lucky if they could navigate a correction or a refund on your account. Horrible customer service dept. Great cars & very nice hosts.”

Helpful Report

Posted 2 years ago

“Worst rental company, I do not recommend using this app at all if you are planning to rent your vehicle. Extremely long delay of response, even for emergencies (1-2 weeks +...) over charge of commissions for platform use (50%...) skinny payout for hosts /partially or dont refund damages caused by guests to host vehicles which makes host paying for incidents caused by users... Recurrent technical issue making it impossible to log in & Turo support replies 1-2 weeks later or not at all. bad service toward host. Turo should definitely get inspire by Airbnb to prioritize hosts and make them feel respected at least by responding in reasonable delay, pay them fairly & do not taking advantage of incident by charging guests & dont paying hosts for repair fees. Please read forums and reviews site which expose many horror stories about car loss & very wear policies of Turo again... Best luck”

Helpful Report

Posted 2 years ago

“good daily rates, easy access, no rental line.”

Helpful Report

Posted 2 years ago

“AFTER CHECKING OTHER RATES AND CAR RENTALS I noticed turo is more expensive, For example, I wanted to rent a car with turo, I have to get a uber to get to all my car rentals with turo, number 2 , I wanted to rent a car for to 2 days which was 25 dollars a day, the total came out to 152 .00 dollars after checking numerous times, I was able to rent a car less with, the popular car rental like avis, hertz and so on, especially since I am a veteran, turo hits you with too many bull rates, to be honest, this company is more of a scam, I highly recommend customers to rent with the regular car rental”

Helpful Report

Posted 2 years ago

Turo is rated 1.3 based on 1,143 reviews