Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,050 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“I rented a 2021 Nissan Altima, beautiful vehicle, clean inside and out. I was in a car accident and needed to rent until I was able to get another car. I was allowed many extensions. Turo is an excellent alternative to other car rentals that want to hold funds if you don't have a credit card. So, this was a great way to save money and no hassles!! If you rent, rent from Frank Esposito, Nissan NJ 33 in Hamilton. It's a great spot to pick up and drop off. !! Thanks!!”

Helpful Report

Posted 2 years ago

“When Turo started it was a great idea and app. Independant people renting their private vehicle in much the same way that Air BnB host rent their homes. However, in the past two years Turo has become overrun with illegitimate rental car companies looking to get around the licensing and insurance requirements that a conventional car rental company would require. This has caused a wave of poor service, run down vehicles, and scammer characters looking to extort money any way possible. Beware of damage claims and the notorious smoking fee (which there is no way to dispute in Turo). In many ways this is the same progression that has occurred with Air BnB as the platform has switched from independent owners to now mostly small rental property businesses using Air BnB as a marketing tool. After having several shady encounters with 'Hosts' on Turo, I was about to deactivate my account but decided to give one more chance (which was a bad idea). On my last trip, I noticed a funny smell in the car as soon as I sat inside. However, since the host was 'out of town' and had to have their 'friend' leave the car unlocked in the parking lot, I could not express this to them in person. So instead I immediately wrote a message to the host stating that I noticed a smell in the vehicle before even leaving the parking lot. At the end of the trip the host again was not able to meet and had me leave the car unlocked in the parking garage. The next day I received a bill from Turo for a smoking fee. I am not a smoker, and have never smoked in any car, and have over 35+ turo trips with no issues. When I informed Turo of the original smell in the car and my message to the host, Turo did not care and dismissed my dispute without even looking into the communications. After trying on the website to reach a Turo customer service agent to talk to about the situation, I gave up and now going to delete my account forever. Considering the variability of hosts these days and the poor customer service from Turo, I would highly recommend you stay away from the company and the platform.”

Helpful Report

Posted 2 years ago

“SEE PICTURES- They have companies that use their platform to rent cars. I picked up in parking lot at airport THT Houston (DONT USE) - walked around car and no damage. Dropped off same place- had no issues was short 24 hour trip. Took picks per instructions. Had no issues/incidents - then received bill for $1200. They sent pics that zoomed in on high resolution pictures maybe showed some “feather” scratched- see attached. I can Understand the company trying to scam me but spent hours finding a Turo rep and they agreed did not make sense and would have Turo review the claim again. A week later got email saying yes I owed - crazy. Never rent from Turo- can get $1200 bill even if no issues”

Turo 1 star review on 21st November 2022

Helpful Report

Posted 2 years ago

“Rented a car that broke down even though things didn’t seem right and the Host assured us what we experienced was normal behavior for the car. Turo basically told us to walk 14 miles to the nearest town when the car died in the desert. Then, they couldn’t find a replacement within hours of where we were. We incurred almost $400 in taxi fees getting to the replacement. THEN we were up charged $200 for an extended drop off fee. Now, due to a car we found through Turo, we are out almost $600 in additional fees and Turo customer service has ghosted us. Give yourself peace of mind, rent a car from a big chain…they may cost a little more but we’re now paying double what we would have AND lost an entire day of vacation being stranded.”

Helpful Report

Posted 2 years ago

“Very disappointed in this service I tried as an alternative for the usual rental companies :( Upon arrival after a long day driving the car did not start as a result of a dead battery; In the end we found the battery had to be replaced by the dealer; As the owner was not reachable we decided to pay the bill as we had to continue our trip. In the end both the owner as well as Turo were not willing to cover that repair bill !! Besides these costs we lost a full day of our holiday not to mention the many phone call and frustration. We will never use this Turo service anymore;”

Helpful Report

Posted 2 years ago

“DON’T USE TURO! We rented a Turo to go out to the middle of nowhere for a wedding. Driving 70mph down the highway the engine light came on and we couldn’t get past 1st gear. WE WERE ON THE WAY TO THE WEDDING!! We had to call an Uber and beg them to pick us up on the side of the road. WE WERE LATE AND MISSED PART OF THE CEREMONY!!!!! The Uber cost us 85 dollars and to get back to the hotel we had to get a ride from the photographer at the wedding. The hotel was over 2 hours away and our Uber back cost us 200 dollars. We have spent countless hours on the phone speaking with Turo representatives who have failed to recoup any of these costs associated with the engine failure are even threatening to charge US for towing the car. We had the car for 24 hours and the car had over 100,000 miles. There has been no acknowledgement of the extremely dangerous and inconvenient situation we were placed in. The host did nothing to help the situation and the towing companies called us four different times despite relaying the information to Turo. TURO IS ABSOLUTE A HORRIBLE COMPANY WITH NO QUALITY CONTROL! Your car could break down at any moment and TURO WILL DO ABSOLUTELY NOTHING TO ASSIST!! No replacement car, no covering of extremely expensive Uber rides. Just a huge headache and a huge cost! Go to a reputable rental car company NOT TURO!”

Helpful Report

Posted 2 years ago

“Loaded with fees. Tried to cancel LT 12 hours later, cancel charge was $70. Ridiculous and unfriendly.”

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Posted 2 years ago

“Do not do business with this company. They let people smoke in your cars and do absolutely nothing to resolve things. My car is absolutely ruined and theyve done nothing except put the burden me”

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Posted 2 years ago

“No customer service, over charged, added fees, charged 322$ for cleaning a vehicle that was not dirty and the worst part is the max cleaning fee is 250$ SCAMMERS please do your self a favor and use a real car rental company”

Helpful Report

Posted 2 years ago

“Absolutely ridiculous cleaning policy . Charges lots of fees , cost more than usual rental company , not to mention the cleaning fees you are charge which are standard regardless”

Helpful Report

Posted 2 years ago

“We signed up for Turo to give it a try, our car recently broke down and we had an appointment we had to get to. We scheduled with host Lakia in De. With her Chevy Traverse. (horrible horrible host who lied and completely ruined everything) less than 2 hours before the car was scheduled to be delivered host claims cancelled claims she was out the country and "lost" her phone and somehow miraculously found it in time to cancel prior to scheduled delivery. At this point we have already paid fully for our rental. After being inconvenienced by this host, who was passively aggressive in her horrible service, we contact Turo, who turns around and says now we have to go through another verification. We were ALREADY SCHEDULED PAID FOR ABD BOOKED! After telling Turo at this point this is illegal and scammy they denied my husband who was already previously approved, said it was due to him having a criminal background!!! More lies from this company, He has never as so much got a parking ticket! He has no points on his DL, however this company lied scammed and did not return our money right away! How do you do a criminal background check on just name an DOB with a person with an extremely common name! After spending over 3 hours trying to get a rep on the line who knew what they were doing I had to get my lawyer involved! This company and their host are the worse! Do not I repeat do not waste your time or money, an if you do by all means avoid host Lakia in Delaware with the 2013 Chevy Traverse! Worse experience, the company and the host all lie!!! Could not provide any proof to this alleged criminal record or DL issues. Completely totally lies, instead of penalizing their lying unprofessional host they turn around and do the same thing! My lawyer is still involved.”

Helpful Report

Posted 2 years ago

“As a Tesla Host Here is what happens; you can get $90 daily after Turo commotions. If the guest brings the car it is your ( hosts) responsibility to clean it Tesla can only have hand clean can’t go to drive through machine so it cost you $50 cleaning. While guest using if they charge supercharger it hours to car owner credit card you charge $36 for each time . When they return u can only create an invoice for supercharger but if they don’t pay Turo denies your invoice Even you send them bank statements . It happened to me multiple times as a host. Plus what happens if there is an accident if ur car stays in collusion centre 1 month or any time they do not cover ur lost of income or a car rental for use . While your car gains mileage 200 per day Turo makes money you pay out of your pocket .”

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Posted 2 years ago

“Changed my name and they told me I can no longer use the service and can't even discuss it. Terrible service. Avoid. Also, things look cheap until you pay £10 per day for insurance and then a massive turo fee.”

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Posted 2 years ago

“It was my first time using the app and I needed to cancel within 16 hours of the trip due to being sick but apparently fine print in the policy says you must cancel within 24 hours to not be charged. I asked for an exception and they said my reason wasn’t good enough. This is my first time renting with them and no one explained this cancellation policy to me (in the app, it clearly said I had the option to cancel up until the time of picking up the car.) won’t be renting from Turo again if this is the kind of customer service they provide.”

Helpful Report

Posted 2 years ago

“Just look below and you can see identical experiences as ours. Charged an unreasonable cleaning fee, that was inadmissible by their own cleaning policy. Back and forth with customer service went nowhere. Bottom line: Turo will always back the host. Wouldn't risk using Turo again...”

Helpful Report

Posted 2 years ago

“Host canceled and still charge 75% fee even after calling customer service getting hung up on the first time. Then spending all this time on chat with customer service and being told that the host has a right to cancel. Okay I understand that but why the f*** am I still being charged when I showed up and then the host cancels. Man it must be a nice way to make some money to say you're going to rent out your car and then not but still get 75% of someone else's money. I'd say it's a giant f****** scam”

Helpful Report

Posted 2 years ago

“Absolutely impossible to get a refund for a charge that wasn't correct. I kept being sent to the "billing chat" Billing chat was useless and told me to call Turo. The customer service at Turo said it could only be resolved on billing chat. This company should be out of business”

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Posted 2 years ago

“Turo is the worst company. They deducted 300 pounds without any reason from my money.”

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Posted 2 years ago

“Please avoid ever booking with Turo. Worst and scariest experience I have ever had booking a car. We rented a vehicle last week. Made sure to document all damages during checkin. A soon as you hit 60mph the vehicle would shake barely controlable. The vehicle was not safe to drive. When we returned the vehicle the host claimed the same windshield damage which was included with pictures in our checkin process. When we disputed the host got vengeful and claimed smoke damage as well with no proof of smoking. We thought we would be okay because Turo wouldn’t stand for such a scam. Needless to say, Turo immediately blocked my account and began unlawfully charging my credit card. Their only response was we trust our host and provided zero proof or explanation. After multiple fraudulent charges we had to make a report to our creditors. Turo will never help the guest, be prepared for more hidden fees after the end of the trip. We feel completely scammed. All the pictures before and after did nothing to help. Turo didn’t even care to review them. “Our decision is made” and nothing you say will change that was their response to a multiple 5 star guest. Photos show pre existing dirty and damaged condition of interior taken by the host himself before checkin.”

Turo 1 star review on 23rd September 2022

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Posted 2 years ago

“I took the 0 deductible insurance. Somebody hit the car and drove away. Turo now insist that the claim not go thru their insurance.”

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Posted 2 years ago

Turo is rated 1.3 based on 1,050 reviews