Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,127 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“First and last Turo experience. I booked a Cadillac Escalade 2021 top of the line vehicle for my wife’s birthday because she was graduating with her bachelors degree on the same day. This is a once in a lifetime deal and Turo ruined it. I was in contact with the host for over 30 days including late in the Week prior to the trip date because I wanted to ensure we would be ok. I bought her a bunch of presents that would only fit in a 3rd row SUV. The host cancelled the vehicle 10 hours before the pick up time and said it was due to maintenance. Turo will not give me the same car with the same conditions because it would cost them money. I needed 800 miles and travel and 4 days rental. In other words, I had to settle for a vehicle my wife did not ask for. This vehicle is much less luxury SUV and was the only ride that was available and even close to the Escalade. For me to get what I originally booked, they wanted $750 up from on top of the $971 I already spent. And even then, the mileage wasn’t adding up. Moral of the story, don’t use Turo. They don’t ensure that the customer gets what they book even when they can. I had to eat the cost and bear the burden. It costed them nothing and they didn’t care. The guy on the phone just kept saying that’s all we can do. He tried to put me in a 2014 Escalade or a Chrysler Pacifica. Man, if there was ever a time you wanted to snatch someone up through the phone, THAT WAS IT. Anyway, you can’t say you weren’t told if you book them and they cancel on you the day of your need and leave you with nothing to drive except a smart car. Just Go to enterprise or a luxury rental place.”

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Posted 2 years ago

“I have been a host for them for three years and they have gotten worse. This is the second time I have been waiting on my car to be paid off from the claims department. I would not suggest anyone join this company to make extra money. If a guess have an accident in your car you will be stuck paying a note for a car you do not have. RIDICULOUS”

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Posted 2 years ago

“I will never use Turo again - they charged me a $150 cleaning fee for driving with the windows down. There is no customer service. They wanted me to buy a new tire for the car we used. Disputes are handled automatically and always side with Turo host in my experience. Beware.”

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Posted 2 years ago

“Horrible company tried renting a car after getting approved than they told me I can't rent because of my insurance score through trans union... What a joke ran tu with out my permission for starters and charged my card in advance. Damn joke never again!!!! STAY AWAY THEY ARE A FRAUDULENT COMPANY!! CC FRAUD INSURANCE FRAUD CREDIT REPORT FRAYD... I WILL BE SUING THIS IS WHY THEY ARE A 1.5 STAR SHOULD BE 0. GETTING AHOLD OF CUSTOMER SERVICE IS LIKE PULLING TEETH AND USELESS...”

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Posted 2 years ago

“Definitely do not waste your time with this shady business. Don’t let the price fool you, It is not worth it. About three weeks after my trip, I received multiple invoices for tolls that I disputed and resolved with the toll company direct however, Turo and The Astro group did not refund any of these unauthorized charges even though their account was refunded by the toll company after fees, and penalties were waived by the toll company. It was an absolutely embarrassing experience, and I would use caution if you’re even thinking about using this company. Customer service I would rate it 0. Price was acceptable. I would just say buyer beware and as always, you get what you pay for.”

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Posted 2 years ago

“Put my 2023 car on turo, 2nd booking damaged my car. Both host and guest reported damage. Turo stated they'll respond in 2 working days. It's not been a whole week. This app is dodgy don't host your car on here! They'll leave u helpless and neglect you, even though they say the opposite "don't worry turo will take care of this and that"”

Turo 1 star review on 29th September 2023

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Posted 2 years ago

“Turo is a scam. They charged me 4 months after I used their services because I tire needed to be replaced. All the tire needed was a plug. The charged me for the whole tire.”

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Posted 2 years ago

“My employer changed my plans, so I needed to return the vehicle 5 days early. Even though the owner promptly took possession of the vehicle when I returned it, he then decided to cancel the reservation modification, and then billed me the extra 5 days!!! $541.30!! Then tried to claim that the car was returned dirty and needed additional cleaning! $150 MORE. Even though I had timed and dated pictures of the vehicle inside and out from multiple viewpoints at drop-off, as well as owner saying "Looks good", Turo's "policy" is screw the renter!!! They just automatically believe the owner and nothing I could do or say would convince them otherwise. Nor would they take the photos as evidence of when it was returned. I wonder what sort of cut Turo gets from these charges as they are MOST DEFINITELY NOT in favor of the renter and all the incentives are in place to screw the renter of the vehicle when they can. Cost me $691.30 to learn NEVER EVER to use Turo thieves ever again!!! I'm not someone that writes many reviews, but TURO REALLY IS A CRIMINAL ORGANIZATION!!”

Helpful Report

Posted 2 years ago

“Over the holiday weekend, I along with three friends rented a car from someone who was listed as an “all-star” host on Turo. This car was not properly maintained and was past its inspection date. The car ultimately had a full engine failure, leaving us stranded in a parking lot for 4 hours and 3.5 hours from home. The Turo support team did not offer much help, and I was left to contact the tow truck, find a mechanic that was open on the holiday, and arrange transportation home. I was unable to get in contact with my host at the time and Turo was unable to either leaving me with instructions to get in contact with the host when the host returned my calls and messages to give them the tow truck information and update them on everything that had transpired. Given it was a holiday weekend, and the distance I was from home - my only option was to call an Uber to safely transport us back. This Uber amounted to more than the original rental. When I first spoke with the support team, I was ensured I’d be reimbursed the full cost of the rental and Uber ride home. For the reimbursement they said the “executive support team” would reach out to me. The executive support team offered to reimburse me a measly $38.74 for the Uber and said the first support representative was incorrect and they would not reimburse the full Uber. This would have left me with an expense that was more than the original rental. The executive support team also refused to speak on the phone with me and would only communicate via email. This did not allow me to describe my side of the story and allowed them to cherry pick which emails to respond to and not respond to me all together. Overall, I would not choose to rent from this company again given the poor customer support which left me to handle all the necessary actions to ensure the car was fixed and get myself and others home safely, that does not stand behind its customers, and refuses to speak on the phone and is unresponsive via email.”

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Posted 2 years ago

“BEWARE PET OWNERS. I recently booked a "pet friendly" van through TURO. My trip was over 2000 miles and , of course, there was pet hair in the van upon return. We spent one hour removing the hair from the van even though we not asked to clean the vehicle. I received a $150 fee from turo and a threat to not let me rent a car through them because i had a pet in my car. When i pointed out that the van was listed as "pet friendly" they then claimed that there was excessive hair. My host was also surprised by the fee I was charged as she knew she allowed pets. Turo is a dishonest company, in my opinion, who looks for ways to make money off of people using their service. I am still fighting this charge but want to warn other pet owners that even if a car as listed as pet friendly, you will be charge a fee if you bring your pet- unless you have a bald pet!”

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Posted 2 years ago

“I have been a 5 star host on Turo since June 2021. I have gone above and beyond for guests. Turo takes absolute advantage of hosts and constantly change policies and host requirements. Hosts are left paying several non-reimbursable costs and do not make their fair share of splitting payments. They complete “random audits” and will require you to change your listing, even if it puts the host at risk for liability. Hosts aren’t allowed to have any say in what they are or aren’t comfortable with guests doing with their car - if you decline a trip, your rating goes down. I will never host on Turo, rent on Turo, or recommend it to anyone I know. Stay away from this scam of a company.”

Helpful Report

Posted 2 years ago

“I booked a car over 3 months ago, the guy cancelled while I was on the plane and was left stranded at Luton Airport alone at 3am. I have been charged in full, been unable to book another car, unable to get hold of anyone from customer service via the terrible chatbot, trying to call, and even reaching out to team representatives on LinkedIn. From what I can tell this is SCAM!! DO NOT BOOK WITH TURO”

Helpful Report

Posted 2 years ago

“On my trip in a Turo rental, three of the four tires failed. I looked closely at the third, and it was a passenger car tire rated for a max load of 1929 pounds... on a Ford Transit 350 XLT, which weighs 10,000 pounds unloaded and comes from the factory with light truck tires. I payed for the first two tires to be replaced being assured by the owner that I would be reimbursed, and I used the spare on the third. It took Turo over two months to get back to me after telling me they were going to seriously look into the situation for potential action against the owner. Their communication at that point was to tell me that I was not liable to pay for any damages to the vehicle and that they were closing the case. I responded that they owed me over $400 for the repairs I did to the vehicle, and it took them another two weeks to issue that refund. With at least that resolved, I went in to review my trip, and was locked out. Either the organization is very incompetent, or they purposefully drag out cases that could potentially result in bad reviews for their owners beyond the period of time they have arbitrarily set as the review period. The owner of the vehicle in question still has a five-star rating, and Turo customer service refused to open up the option for me to review my experience. Unlike other rental companies, I am convinced Turo cannot effectively regulate the upkeep of fleets of cars owned by private individuals. As such, finding your drive with Turo may mean finding your last drive ever.”

Helpful Report

Posted 2 years ago

“2 cancellations by host. 1st was over a month from trip date. The second was less than 24 hrs notice in Juneau. Came in on cruise ship and checked my messages to find out where to get the car and had a text. Joemilo decided he had better things to do than hold up his end of the agreement.”

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Posted 2 years ago

“Scammer for one hour we be charged all day they don’t even let you know.”

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Posted 2 years ago

“Terrible Customer Service - had a broken unusable car. The host removed my bad review and I was autocharged on my credit card without consent. Customer service responses are AI generated and on the phone you get put on hold for hours.”

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Posted 2 years ago

“As a host, the protection is abysmal. They squeeze every last penny out of the hosts while giving as little protection as possible. Their system malfunctioned and failed to charge the correct amount to the customer for my car, promised me that they would reimburse me for the difference and then went back on their word because of ‘company policy’. Would never go near their platform again. Failure and unprofessionalism at its finest.”

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Posted 2 years ago

“Turo is the worst! They charge for everything and make policies as they go. Charge my card without me know for 130. For a policy I knew nothing about and I did not sign for it.”

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Posted 2 years ago

“Their policy makes no sense personally and a way to set you up. Or it’s something to do with booking a car that’s not even available but you don’t find out until after you pick up time …. Or they’re emergency services not showing up when you’re stranded on road side. I use to hype up this company but I’ll never let anything good come out my mouth about them again. Ridiculous”

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Posted 2 years ago

“We rented a Rolls Royce from Jesus. Upon return, Jesus checked car out, everything was fine. Next thing you know we get a damage report submitted with pics that were so blatantly not how we gave car back. Clearly, Jesus wanted a new paint job. We submitted a reply on the Turo app And waited a couple weeks for A response. There was no reply so we called and they said they sent an email saying to reply with additional info . We asked what email and gave the one that is on the app and they stated wasn’t it. We’ve tried to call 6 separate times to get resolution with no one knowing what to do and promising call Backs that never happen. Not sure what other info would be needed when we stated facts and provided proof with pictures and texts. Jesus got $2k for rental and we lost our $500 Deposit for nothing- we used Turo many times but never once thought there would be someone so outright shady to try to come up off us. We will never use this app again”

Helpful Report

Posted 2 years ago

Turo is rated 1.3 based on 1,127 reviews