Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,053 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ON 12/29/2022 MY CAR WAS TOTALED BY A TURO DRIVER HE WAS GOING SO FAST THAT HE OVERTURN THE OWNER CAR HIT MY CAR AND 2 OTHERS TURO LIABILITY IS $5000. BETWEEN THE 3 DRIVERS, THIS ACCIDENT HAPPENED AT 5AM IN MALDEN MA - I WAS ASLEEP ALL HE CARED ABOUT WAS HIS CELL PHONE”

Helpful Report

Posted 2 years ago

“What didn't go wrong. Long story short. I was told I would be refunded $282. Ended up with a refund of $161. Made no sense at all. Still going back and forth with horrible customer service reps”

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Posted 2 years ago

“TURO is allowing host to post fake pictures of tobacco products in the vehicles shortly after you return them. This has costs me an additional $274.99 for s smoking fee. I am not a smoker AT ALL. Those photos were fake and I have argued with TURO and this host for over 24 hours regarding this issue. It wasn’t until I searched online and realized that this fraudulent thing is happening more often and several consumers have complained about this exact same issue with TURO. DO NOT RENT FROM THEM!!! If you do, please ensure that you thoroughly take your own personal pictures of the exterior and interior of the vehicle at the time of return.”

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Posted 2 years ago

“Scam. Charged my card 6 days later over $1100. Do not use. Whole company is fraudulent and sneaky thief's.”

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Posted 2 years ago

“Turo charged me $170.55 after I turned in the rental van, for "additional cleaning". I agreed to their no pet policy and had my son and daughter use their own vehicles for their dogs. But while visiting them I'm sure some dog hair got into the van from my shoes. I spent over 30 minutes vacuuming the carpet in the van, and I washed the microfiber cloths that were used as floor mats. Driving to the airport the next morning I put my luggage on the back of the folded middle seat and on the right rear passenger seat. I guess some dog hair came off onto those spots, they charge me $170.55. Wow I would love a job vacuuming for five minutes for that much money.”

Helpful Report

Posted 2 years ago

“Turo did not do their due diligence to ensure the host followed the rules. The host (Damien) was supposed to file a report to request payment for the tolls but never did. He then forgot to pay the tolls and incurred late fees. At that point, he notified Turo. Instead of first investigating with us, Turo automatically charged my card $800 without informing me beforehand. Even though we reminded Turo of their policy, they did not reimburse us. My advice is to stay away from Turo.”

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Posted 2 years ago

“Please be aware. Some host may be decent but others do not even care. We rented a car by a host name Chase in Marietta, Ga. We were surprised that the host gave a us the car with a flat tire and was expected from us to fix it. Very dissatisfied and unprofessional with that service. Lesson learned. Better to rent and pay to a recognized car rental for extra money and have a quality service.”

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Posted 2 years ago

“Don’t do it. Turo offers no roadside assistance. I spent literally two hours just waiting for a human to answer the phone - they never did. You will pay out of pocket if the car breaks down if you don’t have your own insurance. Just get a car from a reputable company. Turo will not help.”

Helpful Report

Posted 2 years ago

“A turo driver hit my car and totaled on 12/29/2022. He not only hit my car but 3 others. The turo car and my car are a total lose. the insurance for turo Travelers will only pay $5000. and that is divided between 4 damaged cars. Also this driver has numerous accidents. He overturn the turo car”

Helpful Report

Posted 2 years ago

“I am a host. Guest had a blow out in a different state. She decided she wanted to cancel which is fine, but turo needed to return my car to me. I called in to their support to ask where my car was. They could not get through to their roadside assistance so told me I needed to call roadside assistance. I asked how I would get through if they, working for the same company, could not get through. Guy couldn’t answer so I asked to speak to a supervisor. He said one wasn’t available and hung up on me. Call roadside assistance and wait 53 minutes. Get the poor guy on the oh one and ask him where my car is and he can’t tell me. Best he could do was tell me the car was safe. I asked what tow company or storage yard it was at, and he could not answer. I asked to speak to his management and he said they would have to call me back, but had no idea if that would happen within 24 hours. Basically my car is missing and no one at turo knows how to support me. Tbh I feel like they don’t want or help me. WORST COMPANY EVER. I rent my car for 35 a day so it is affordable. They take 25% of that sonó get 26.25 a day. They turn around and charge guests $50 plus a day depending on trip length. This is all supposedly for the assurance and insurance. Meanwhile they can’t find my car and will not cover any of the expenses.”

Helpful Report

Posted 2 years ago

“They ripped me off for $136. They emailed me telling me they were going to credit this to my account and then didnt and said they can do a $50 credit when I don't live in the country.. I had email communication from them telling me it is going to be credited and they are trying to say they can't.. stay away from these people”

Helpful Report

Posted 2 years ago

“Horrendous experience. I rented a 2021 Buick envision in Tampa and the host charged me $250 for smoking when I have never smoked in my life. He then went on to state he was turning in my request as harassment because I requested a refund. I couldn’t get a hold of turo as they are near impossible to call and don’t have an email. I will never rent from turo again.”

Helpful Report

Posted 2 years ago

“TURO has rental car companies that use its platform to rent their cars- good idea but they are SCAMMING THE SYSTEM and seems like Turo is compliant. I rented a car for 1 day. Walked around it and saw no issues when i picked it up. Never had any collision or encounter during the time. Took pictures of all sides when dropping if off. Then a few days later got a Damage Claim for $1200- SEE TH TURO PICTURE WITH GREEN BOX there is literally no damage- maybe some feather scratches but hard to tell due to glare. i have asked repeatedly for before pictures to compare but they refuse to send. All the emails just say "put it on your insurance" to cover cost- well that makes my insurance go up plus $500 deductible. I finally (after hours of searching and calling) got a rep on the phone. He immediately agreed when he saw the photos and said he would resubmit and get this taken care of. 2 days later got a "form" email saying damage claim dept has confirmed damage- the Green box is the $1200 damage. I have seen many other posts on this so not isolated.....RENT FROM REAL CAR RENTAL COMPANY- They would NEVER pull this SCAM!!!”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID. Don't count on Turo's help when things go wrong. I attempted to extend a rental that was plagued with issues (that I resolved on my own with the host). Flat tyre, tyre replacement, subsequent NEW flat tyre, presumed valve issues at this point. For whatever reason, the extension request didn’t go through properly on the app and when I contacted support in the morning to arrange the extension with them, I was informed that I would need to make a BRAND NEW RESERVATION on Turo for the car. This was now going to cost me £330, instead of the £204 quoted to me for the extension I attempted to make the day before, in addition to a NEW DEPOSIT of £250, while they continued to hold my existing £250 deposit. I informed them I would find an alternative solution to making a new booking through them. Turo support then proceeded to send me threatening emails about contacting local police and keeping all of my deposit if I didn’t either return the vehicle immediately (?!) to the host, or make the new booking with them “within the hour”. They then proceeded to take an additional £79.17 payment for the “late return” (which I doubt the host will see a penny of), despite my being in communication with my very friendly host who was aware of our situation at every point on the trip. Still no sign of my deposit being returned. Being ill and travelling this week has been incredibly stressful, in addition to being a very expensive holiday week. You guys have really been the icing on the cake. Will AVOID in future.”

Helpful Report

Posted 2 years ago

“I’ve had good experiences with the hosts and the vehicles. My issue and it’s a big one is the pricing. The taxes, trip fees, insurance it adds a minimum of 90- 100% or more of the actual rental price. A 2015 S class Mercedes for. Few days was $427 BUT after taxes, trip fees and insurance it was over $1200!!! Range Rover sport $1203 for the rental after all said and done $2250! It’s absurd the fee structure. LOOK AT THE PICS.”

Turo 1 star review on 29th December 2022

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Posted 2 years ago

“This is real review. The 2 right Side tires had 2" chunks of the sidewall missing and damage to the rim. Owner said it was safe to drive I took it to a tire place and they said don't drive it is too dangerous the owner gave me a hard time and Turo also made it difficult for me to get my money back and did not treat me as though I was telling the truth how outrageous. This is a buyer beware company and you are on your own.”

Turo 1 star review on 27th December 2022

Helpful Report

Posted 2 years ago

“THE WORST COMPANY TO RENT FROM!! The banned my account for a smoking violation that was never even violated! I went on a trip with my 6 month old and when I returned the car they tried ti say I violated a smoking policy based off the picture of my daughters rice cereal that was spilt on the floor. RICE CEREAL! And they are so money hungry that after I’ve even talked to them and told them the facts they still wouldn’t change their mind. Literally the worst to rent from. They will ban you for no reason. Tell me who is gonna smoke when I don’t? Damn sure not my 6 month old!!”

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Posted 2 years ago

“Bad bad bad I booked a car with them They charged me around 1000gbp then cancelled my trip ( some excuse from the host that they cannot accept international driver’s license Customer service is on email so very frustrating And the people they have got are incompetent It’s been 15 days since they have scammed me for my money and there is no sign of a refund This experience was so bad that I had to cancel and rebook with Avis spending another 1500$ So steer clear of these guys”

Helpful Report

Posted 2 years ago

“Horrible awful,worst trip of my life. The was ignorant. I ended up stranded due to my turo rental, slept outside in the cold for 2 nights,was in dangerous situations and no one cared at all. I called turo over an over to get help. I even had a mechanic call them. He told them the fiat was not safe for me to drive. We still got no help. Turo customer service are foreign and act like robots with no emotion. That's exactly why they act like they do not care what is going on with your car”

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Posted 2 years ago

“Turo is a company that doesn't respond in a timely fashion. The customer service is terrible. When a person has been falsely charged or have had a host that has been unprofessional and very malicious to the point of planting false evidence to gain money because a guest reported the car wasn't clean or as the picture in listing. Turo will restrict the Guest that is spending money without property contacting them. They will not respond to you and will have the "Live chat" that is ineffective and reading a script giving false apologies that Don't solve the problem. If you provide documentation proving your case they still will not do anything. They will even charge you without knowledge or properly investigating. This platform disappointed me and they just want Money. If it was TRULY about helping and making ride sharing easier. They would invest more in customer service and handle cases quickly and properly. Just want you money beware you could get a Host from hell tell turo and they will do nothing!”

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Posted 2 years ago

Turo is rated 1.3 based on 1,053 reviews