UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,532 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from here they pre approve the order and if there’s a problem they charge you anyways and will not help you in any way!!!”

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Posted 2 months ago

“My food sat for an hour before a second driver delivered it it arrived cold and stale and Below health code temperature. When I submitted a formal complaint they immediately sent back an email stating that I was unable for a partial refund. Don't order from this company you get cold food! Doordash is never given me this problem. Use doordash instead they have much better customer service. And address food related issues.”

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Posted 2 months ago

“I deleted my app today. There is no refund or help for clients.”

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Posted 2 months ago

“Do not use uber eats, I will never use uber eats again, they have zero customer service, no avenue to contact when an order or delivery goes wrong. Ordered food from MCDONALD'S, no call what so ever ever, driver claimed he called, waited 40mins and reported to uber only for Uber eats to say they can not refund me because the delivery driver waited 12mins, I have a buzzer they could press, but they did not press the buzzer. Scammers Refund was not done”

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Posted 2 months ago

“Shocking customer service, food freezing cold on arrival , complain online & you basically get a thank you for your feedback.”

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Posted 2 months ago

“I was a former delivery driver for uber eats, and I would deliver order on my electric bike because that the only other option I have for delivery and uber decided to disable my account not 1 but 2 for being to fast on a electric bike, instead they want me to go slow and be late on the persons order, I’ve tried several times to fix the issues but every other customer service person is the same, they dont understand this is the only way to make money and they are taking that away from me, I will no longer support uber in any manner and hopefully other drivers don’t aswell”

Helpful Report

Posted 2 months ago

“After I gave a $20 cash tip the delivery driver requested a tip and Uber eats charged me 9.97 3 sandwiches cost $100.00 talking about a scam. No contact number is your first warning sign.”

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Posted 2 months ago

“want to give zero stars but it doesn't allow. Last night I ordered a delivery macdonalds on macdonalds app but it goes through uber as delivery is by them. Over 2 hours being given maybe 7 changes of driver and changes of delivery time it was cancelled as unable to complete despite taking your cash. Before it was cancelled I contacted online uber [this was not easy to find] to be told although your own cash taken in seconds it will take 15 days to return. It's the worst experience and I will never use again or the macdonald app because I called them and said nothing to do with them. SHOCKINGINGLY AWFUL”

Helpful Report

Posted 2 months ago

“Ordered two Popeyes meals. Wrote specific instructions that said I would meet deliverer at the door and left number to call when at my delivery location. Hour went by without any calls. Found my food outside front door of my building. Also, only one meal was delivered. Called customer service and rep called Joanna who was very rude kept cutting me off and kept asking me the same questions to which I gave the same answers. She then put me on a brief hold, came back and stated “Record shows order was delivered and left in a SECURE location. Attempted to contact customer but no answer” When I asked to speak with a manager she said “A supervisor will call you in 24-48 hours but you’ll get the same response. Nice reply right? I paid for two meals and only one was left, paid for expedited delivery and got my food an hour later because my delivery instructions were ignored; and though I left a 20% tip my $44 order was left outside my building door. I’ll take the loss this time but Never Again!”

Helpful Report

Posted 2 months ago

“So much went wrong. My order was stolen by the first driver. Then it took 3 other drivers before I was even told that it was already picked up and not delivered to me. I get any word until almost an hour later. I wont even get my money back for another 3-5 days and that’s ridiculous. Also there is no contact number to even get this resolved. I had to use an automated system on the app to finally cancel my order and get a refund. I will never use Uber Eats again and I will tell everyone how bad Uber Eats is.”

Helpful Report

Posted 2 months ago

“We placed an order for restaurant we had not tried. The time was set for 224. One if fell asleep and mised the call within a few mins. That is on us. We contacted the driver and proceeded to tell us we could come pick up. We asked why could he not just have the meal at the door. He said he did not have too. He was also tipped. Why could he not have just left the meal?”

Helpful Report

Posted 2 months ago

“So I’ve never used Uber eats before but I got a gift card so decided to use it I was given a promo 75% off your first 3 orders attempted to redeem several times and was told it wasn’t valid connected to customer service and I was told they reserve the right to basically take away the promo whenever they want ya ok won’t be dealing with them again after I’ve used my gift card bad customer service!!!”

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Posted 2 months ago

“Uber eats took $money from my bank account but never delivered any food. There isnt an order on the app but they got their money! Idk how to get my money back.”

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Posted 2 months ago

“9/10 my order is wrong or items missing. Just got a delivery that I wanted for 2 hours when I paid extra to get it here in 45 minutes. Spent 120$ on the order (7items) and received an order of 2 items worth 20$ it’s on the receipt. Customer support is useless, absolutely pathetic”

Helpful Report

Posted 2 months ago

“They d activate my account because I forgot an accidental Put a delivery on it in an accidental did not delivery so I was reaching out to them. Then letting them know about 2 weeks ago about the situation, might I add the food I threw out because it was more than 6 hours later, so they deactivated my account because of that, so anybody that goes through Uber. Eats and don't deliver their customers food. A market accidental market for delivery. They deactivates your account because of it.”

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Posted 2 months ago

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Posted 2 months ago

“Delivery times suck. For is cold alot of times. I've had drivers go awol for 30 to 40 minutes after picking up my order and not reply. This company justlets them do whatever they want with no worries. FIND ANOTHER SERVICE INSTEAD OF THIS ONE!!!”

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Posted 2 months ago

“Idiot Uber Eats delivery person cycling without due care and attention. DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED TRAFFIC LIGHT? Upper Brook Street, Ipswich 07/11/25 12:44hrs”

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Posted 2 months ago

“Uber eats is a horrible app. Don’t use unless you like throwing money away and no help from customer service!”

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Posted 2 months ago

“Its bad enough your food comes to you in terrible condition bit this fool here he stole $50.00 worth of food and uber don't want to give my money back said they hire anyone he stole my food.”

Helpful Report

Posted 2 months ago

UberEATS is rated 1.1 based on 10,532 reviews