UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,532 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service and waited 30 mins to get on the phone. I placed and an order to a location that was near me but redirected it to a location that was nearly an hour away from me to pick up. They said they couldn’t do anything or compensate for the order because I did not want to pick it up. I truly wish I could give negative stars. Please don’t ever use uber eats use skip 100% better.”

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Posted 2 months ago

“Wish I could give them zero stars. Almost 2 hours before my food was even on the way. Had to wait nearly 20 minutes for an agent to even answer the prompt to cancel my order. The process to cancel is lengthy and they tried to charge me to cancel until I protested vehemently. Nothing but foreign drivers who play games with your food.”

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Posted 2 months ago

“I have ordered 3 times Each time they give me a delivery time and then the food is 30 minutes late and cold I called the restaurant and they said the food was ready but was not picked up in a timely manner I don’t think it is the driver it is the actual uber eats app”

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Posted 2 months ago

“Placed an Order on uber eats i ordered a 8 piece tender an received 8 piece chicken thighs an wings as well as I ordered 2 large dr pepper soda an got 1 an order 2 biscuit an got when I tried to get money back was only given $ 2.00 in Uber cash im an extremely mad an upset I will not be doing bissness or ordering from this restaurant ever again you lost a long time customer”

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Posted 2 months ago

“DO NOT ORDER TROUGH THIS COMPANY.My food was in BAG not container.When I called customer service she told me that was not so bad and hung up on me!!!!Never again”

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Posted 2 months ago

“First time ordering Uber Eats because it was cheaper, but I didn’t even get my order. I got a bag of trash delivered instead, and it wasn’t even in the bag I ordered from. None of the items I paid for were there. Never again I’m sticking with DoorDash”

UberEATS 1 star review on 14th November 2025

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Posted 2 months ago

“This was my first time ever using Uber Eats, and unfortunately it will probably be my last. I placed a $60 order and the food arrived completely ice cold, not even lukewarm. I reached out to Uber Eats support expecting a refund, a reorder, something to make it right. Instead, the only “resolution” they gave me was the option to leave a review for the driver—nothing else. No credit, no actual customer service, no accountability. Really disappointing experience for a first-time customer. For the prices they charge, the bare minimum should be delivering food that’s actually edible.”

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Posted 2 months ago

“I ordered an 8pc Boneless Wings Combo from WingStreet through UberEATS and the Lemon Pepper fries were missing from my order. I filed two separate complaints through the app with a photo, but instead of a real response all I got was an email saying “Your first photo is in — here’s what happens next.” No one ever addressed the missing item and I still haven’t received a refund or credit. It honestly feels like I’m the only customer who can report a simple missing item twice, provide proof, and still be completely ignored.”

Helpful Report

Posted 2 months ago

“I’ve never had a worse experience with Uber Eats. On November 9, I placed an order from Pura Vida Aventura, and within two minutes realized the address was wrong (my home instead of the Fort Lauderdale Convention Center). I cancelled immediately and placed a new order — yet Uber charged me twice: $257 and another $209 for the cancelled one that was never prepared or delivered. I contacted Uber support multiple times, and all I got was, “This is our policy, we can’t help you.” It’s completely unacceptable. A company this large shouldn’t hide behind “policy” to keep money for a service they never provided. I’ve lost trust in Uber Eats after this experience. If you value fairness and transparency — think twice before ordering.”

Helpful Report

Posted 2 months ago

“I ordered from a restaurant the bread soggy and torn and half. Uber eats claims it doesn’t qualify for a refund, I could not eat the sandwich had to order food from somewhere else. Uber eats could have at least done partial refund for the inconvenience. I don’t have these issues when I use door dash. Only use uber eats because it was a little cheaper than door dash. Cheaper is not always better.”

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Posted 2 months ago

“Waited over an hour for one item from the store, only to have it delivered to the wrong address, and customer service REFUSED to help at all. And when I called to ask where the delivery person sent it, they told me “look at the picture” and hung up on me and refused to answer calls after that. Even though customer support confirmed the picture sent to me wasn’t my address. And the rude ass delivery person got to keep my tip!! 😭”

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Posted 2 months ago

“The staff at Uber Eats are literally stealing, and no one is stopping them. People, be aware! They were supposed to refund my money several times, but they never did. They said they gave me Uber Cash, but after a day or two, I checked and saw that they had taken the Uber Cash back. I ordered food in a very difficult situation so my child would have something to eat for two days. The driver who picked up my order was an hour and a half away from our home, even though I had ordered from a restaurant only ten minutes away. When I saw that the driver was an hour and a half away and my child was hungry, I had to cancel the order so I could reorder and have a closer driver pick it up. But as soon as I canceled, Uber charged me a $98 cancellation fee — the full cost of the meal! Nowhere else do they take the entire amount of the order as a cancellation fee. Uber has fallen into the hands of thieves and rude people”

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Posted 2 months ago

“Two days in a row I put my order in before 8 AM. I scheduled my delivery for a window between 12 and 3 o’clock. Both days it kept pushing back the time after 3 o’clock and then it just canceled. I need my food I live in rural area. I don’t have a way to get to town to get to the store.”

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Posted 2 months ago

“I’m extremely disappointed with my recent experience ordering from Uber Eats. I was charged $7.99 for a single red potato, even though the listing clearly shows $7.99 for 4.54 kg (an entire bag). When I contacted support, they refused to correct the overcharge, insisting that the order was “accurate.” This is completely unacceptable — it’s misleading, dishonest, and shows a total lack of accountability for false product listings. I provided a screenshot as proof, yet they ignored the obvious mistake. Be careful ordering groceries through Uber Eats — they’ll happily charge you for one potato at the price of a full bag and then refuse to fix it. It’s a shame a company this large doesn’t value customer integrity or fairness.”

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Posted 2 months ago

“My order was delivered to the wrong house. The house where my order was delivered was the other side of town to where my house is. Uber Eats delivery person phoned and text me via the app asking me to confirm my address which I did but still delivered to the wrong house. This was my first order with them and will NEVER use them again. Someone will be happy to get 6 free tubs of Christmas chocolates. I'm not impressed with their none delivery. As the saying goes if you ever need anything doing do it yourself. What a let down of company / service you are uber eats 😡”

UberEATS 1 star review on 12th November 2025

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Posted 2 months ago

“ya know i use uber a lot bc of work. I encounter problems almost every order but when you can’t leave the job for lunch i guess it’s awesome to have. My complaint: If it says order again. WHY IN THE FK WOULD I NEED TO RELIST SPECIAL INSTRUCTIONS???!!!!!!”

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Posted 2 months ago

“Uber eats es un descaro, no tienen teléfono para llamar y aparte te estafan y no te devuelven tu dinero, yo hice un pedido que por falta de lo que había en el restaurante me llamaron y me dijeron que cancelara mi pedido porque faltaba algo, yo los contacté a ellos y volví a hacer el pedido pero sin lo que no había y me llegó y ahora yo revisando mi cuenta me doy cuenta que no me devolvieron mi dinero y los contacto y mira lo que me responden estos HP”

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Posted 2 months ago

“I ordered bogo from slims chicken only got half order it was late and cold I asked for help and haven’t hear anything and this is not the first time it’s a repeated issue”

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Posted 2 months ago

“they steal your money i ordered food that i didn’t get then when the driver contacted me told me to cancel as i was not sure what to since the restaurant gave my food to someone else then still charged me for it these folks suck!!! stick to door dash y’all”

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Posted 2 months ago

“Uber eats canada’s bogo offers are a scam. Their prices for food products are way too high than regular price when you actually go to the store. Although they may say that its because of the convenience you are getting to buy things from the comfort of your home but don’t they charge customers separately for that ?? Today November 10th 2025 I ordered food using the buy one get one offer and when the food was delivered it had the store menu and I was surprised to see the difference in the amounts. If you see the attached pics of invoice you can clearly see that the store/uber jacked up the prices and then offered 50%discount. I actually ended up paying for both trays. Not sure how and when these looters conscience will awake ( probably after a class action lawsuit).”

UberEATS 1 star review on 11th November 2025

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Posted 2 months ago

UberEATS is rated 1.1 based on 10,532 reviews