UberEATS Reviews

"The food was soggy and disgusting. The wrap was all broken and ripped apart because it was soggy.\r\n\r\nI\u2019m absolutely disgusted at the service provided and the miss leading information provided from customer service at el jannah.\r\n\r\nI ordered at 9:45am I paid to be prioritied and then Eljannah cancelled my order at the time of estimated delivery time. \r\n\r\nI placed a new order and I also called customer service el jannah. The man told me that it got cancelled and I will still get charged. I will need to talk to uber about this. I was trying to tell him u can\u2019t because they tell me I need to contact eljannah. He kept on repeating himself instead of listening to what I was saying.\r\nHe disrespectfully hung up on me.\r\n\r\nIt\u2019s now 11:11 and I still haven\u2019t received my\r\nDelivery. I haven\u2019t just paid double for this order, I also just found out that the delivery driver has another stop before mine which means my food will come soggy.\r\n\r\nThe customer service is horrific and I would like a full refund. \r\n\r\nI put a complain to eljannah they advised me again to contact uber customer support and haven\u2019t heard back from anyone."

"I placed an order.3 drivers failed to pick up my order.After waiting for 2 hours I canceled my order and Uber kept the money. Refused to refund me.\r\nI will never order from them again. They are the worst delivery service."

"Buyer beware! I placed an order with Uber eats for Raising Cane\u2019s Chicken, I put detailed notes on my order telling the driver detailed notes about my order, and I called the the restaurant\u2019s gentle manager, Brooke, and told her exactly what I wanted on my order; because, I had issues with Uber eats bringing only 80% of my order and not 100% of my order! I even message the driver and told him exactly what I had on my order and to make sure; he checked bag before he left the restaurant! Additionally, again I called the store\u2019s general manager Brooke, and I also stated every that was on my order, which was one Caniac meal with a large Coke; because, that meal comes with a large drink automatically! I also ordered another large drink, which was a orange Fanta; I told the driver I had one Caniac meal with a large Coke and I added an additional large orange fanta; so, I should have a one meal with a drinks and one extra large orange Fanta, making it a total of two drinks; what is so hard to understand? He kept saying, \u201cI got it,\u201d like I got on his nerves! When the driver dropped, he still had my order wrong, even after myself giving the driver three instructions, he still brought me back 80% of my order back to me; I told him I told you to check that order you had a total of two large rings, one large Coke and one large orange man in that meal some I told it was unacceptable because when I paid for that order, I paid 100% not 80% like what you\u2019re giving me now! The driver canceled the order and took all the food with him; Uber eats refused to put my money back on my debit card. I didn\u2019t get any food and I did any getting any good service as well; because the driver, could not follow instructions. Moreover, Uber eats does not talk to its customer. It has a AI Bot that gives you the runaround; calling the president is easier than calling Uber eats. It should be against the law for a business not to have any kind of communications with his customers and allow to get away with giving you have 80% or 90% of your order when you pay 100% for the order when you purchase the service or meal! I reported this incident to the Better Business Bureau, the FDA, federal Trade commission, and the Attorney General\u2019s office; letting them know, calling them is easier than calling Uber eats, you will never get a live person on the phone, unless you are a driver. Additionally, the only chat the customers talk to is an AI Bot; that should be stopped! The driver canceled the order, took the food with him and it probably ate it; and they refused to give me refund; or at least put my money back on my debit card when, I didn\u2019t get any food from them, the only thing I received was bad customer service, and a driver that can\u2019t follow any type of instructions!"

"Buyer beware! I placed an order with Uber eats for Raising Cane\u2019s Chicken, I put detailed notes on my order telling the driver detailed notes about my order, and I called the the restaurant\u2019s gentle manager, Brooke, and told her exactly what I wanted on my order; because, I had issues with Uber eats bringing only 80% of my order and not 100% of my order! I even message the driver and told him exactly what I had on my order and to make sure; he checked bag before he left the restaurant! Additionally, again I called the store\u2019s general manager Brooke, and I also stated every that was on my order, which was one Caniac meal with a large Coke; because, that meal comes with a large drink automatically! I also ordered another large drink, which was a orange Fanta; I told the driver I had one Caniac meal with a large Coke and I added an additional large orange fanta; so, I should have a one meal with a drinks and one extra large orange Fanta, making it a total of two drinks; what is so hard to understand? He kept saying, \u201cI got it,\u201d like I got on his nerves! When the driver dropped, he still had my order wrong, even after myself giving the driver three instructions, he still brought me back 80% of my order back to me; I told him I told you to check that order you had a total of two large rings, one large Coke and one large orange man in that meal some I told it was unacceptable because when I paid for that order, I paid 100% not 80% like what you\u2019re giving me now! The driver canceled the order and took all the food with him; Uber eats refused to put my money back on my debit card. I didn\u2019t get any food and I did any getting any good service as well; because the driver, could not follow instructions. Moreover, Uber eats does not talk to its customer. It has a AI Bot that gives you the runaround; calling the president is easier than calling Uber eats. It should be against the law for a business not to have any kind of communications with his customers and allow to get away with giving you have 80% or 90% of your order when you pay 100% for the order when you purchase the service or meal! I reported this incident to the Better Business Bureau, the FDA, federal Trade commission, and the Attorney General\u2019s office; letting them know, calling them is easier than calling Uber eats, you will never get a live person on the phone, unless you are a driver. Additionally, the only chat the customers talk to is an AI Bot; that should be stopped! The driver canceled the order, took the food with him and it probably ate it; and they refused to give me refund; or at least put my money back on my debit card when, I didn\u2019t get any food from them, the only thing I received was bad customer service, and a driver that can\u2019t follow any type of instructions!"

"Buyer beware! I placed an order with Uber eats for Raising Cane\u2019s Chicken, I put detailed notes on my order telling the driver detailed notes about my order, and I called the the restaurant\u2019s gentle manager, Brooke, and told her exactly what I wanted on my order; because, I had issues with Uber eats bringing only 80% of my order and not 100% of my order! I even message the driver and told him exactly what I had on my order and to make sure; he checked bag before he left the restaurant! Additionally, again I called the store\u2019s general manager Brooke, and I also stated every that was on my order, which was one Caniac meal with a large Coke; because, that meal comes with a large drink automatically! I also ordered another large drink, which was a orange Fanta; I told the driver I had one Caniac meal with a large Coke and I added an additional large orange fanta; so, I should have a one meal with a drinks and one extra large orange Fanta, making it a total of two drinks; what is so hard to understand? He kept saying, \u201cI got it,\u201d like I got on his nerves! When the driver dropped, he still had my order wrong, even after myself giving the driver three instructions, he still brought me back 80% of my order back to me; I told him I told you to check that order you had a total of two large rings, one large Coke and one large orange man in that meal some I told it was unacceptable because when I paid for that order, I paid 100% not 80% like what you\u2019re giving me now! The driver canceled the order and took all the food with him; Uber eats refused to put my money back on my debit card. I didn\u2019t get any food and I did any getting any good service as well; because the driver, could not follow instructions. Moreover, Uber eats does not talk to its customer. It has a AI Bot that gives you the runaround; calling the president is easier than calling Uber eats. It should be against the law for a business not to have any kind of communications with his customers and allow to get away with giving you have 80% or 90% of your order when you pay 100% for the order when you purchase the service or meal! I reported this incident to the Better Business Bureau, the FDA, federal Trade commission, and the Attorney General\u2019s office; letting them know, calling them is easier than calling Uber eats, you will never get a live person on the phone, unless you are a driver. Additionally, the only chat the customers talk to is an AI Bot; that should be stopped! The driver canceled the order, took the food with him and it probably ate it; and they refused to give me refund; or at least put my money back on my debit card when, I didn\u2019t get any food from them, the only thing I received was bad customer service, and a driver that can\u2019t follow any type of instructions!"

"Ordered food, driver didn't read the notes. Delivered to the wrong unit 50ft from where it was suppose to go, just left it outside instead of bringing it in like the notes specified. When we finally found it, it was cold and can't trust a bag of food that was sitting in a plaza parking lot for at least 30 minutes. \r\n\r\nSupport said they would refund. Never did. Have tried 5 times since and support says they cant do anything and just hang up on me. Will never be using again."

"They gladly took my order for a food delivery with no problem. Then after my driver that picked up my food l, they proceed to send the driver to another establishment to pick up another order where he way 17 mins before he left there to finally deliver my order. Much to my not surprised reaction my food was cold. I was literally less that 2 miles from the restaurant. A simple 2 min delivery. Corporate greed at its best. Don't use them they are a rip off!"