UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I ordered a pizza to enjoy at home, but to my dismay, when I opened the box, a cockroach scurried out. Naturally, I couldn't bring myself to eat it. I reported the issue through the app, but since I didn't take a photo, they refused to issue a refund or even a credit. I reached out to customer support, only to receive the same disappointing response. It's disheartening to see a major company like Uber Eats, which has the resources to support its customers, neglecting such a serious sanitation issue. I have been a loyal customer for years, spending a significant amount of money with this company, and this experience has left me feeling frustrated and unvalued. Because of this incident, I will never use Uber Eats again and will be taking my business elsewhere. Shame on you, Uber Eats.”

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Posted 1 year ago

“This service has been the most unsatisfactory I've encountered. After placing an order of R183,20, I discovered an address error and cancelled within one minute as no address adjustments were allowed. Support communication was unfruitful. In light of this, I advise against utilizing Uber Eats' services.”

UberEATS 1 star review on 13th October 2024

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Posted 1 year ago

“We ordered red robin from Uber Eats in Portland Oregon. When they brought us our food we found missing and incorrect items. I ordered a coke and got a diet. Ok not the worst thing and I wouldn't have cared too much except that my husband got his order which was a fondue burger which he did NOT get the fondue. So we ended up paid twice as much as we should have for a cheeseburger. When we contacted Uber Eats saying that our order was incorrect and even provided pictures of proof, and that we wanted a refund for at least the price of the fondue and they refused to give us a refund. Then when we escalated it we never heard back. Although we had no problems with the driver, this company as a whole are scam artists and only out to cheat their customers. We will never use their services again. I wouldn't rate them even a gracious 1 star but that is as low as I can go.”

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Posted 1 year ago

“They suck at every level. Cowards at transparency. Why is there a middle man with no accountability. Theft is theft no mater how you deflect.. I'll never use this service again. Blatant deception”

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Posted 1 year ago

“I recently placed an order through Uber Eats from Target, and unfortunately, my experience was far from satisfactory. The driver, Yara, marked my order as delivered while she was still sitting in the Target parking lot, never actually bringing the food to my home address. When I reached out to her via message to confirm my address, she did not respond. Frustrated, I called her, and she admitted that she hadn’t delivered the order and was still in the parking lot. Instead of resolving the issue, she instructed me to contact Uber Eats and hung up. I promptly reached out to Uber Eats customer service, expecting them to rectify the situation. To my dismay, they refused to refund my money and allowed Yara to keep my order. I was left without the items I purchased and out the money I spent. It felt like they were supporting the driver's actions rather than protecting their loyal customers. As a customer of Uber Car Service for over 10 years, this experience has been incredibly disappointing. I have decided to change my tip for Yara to $0 and gave her a negative review. It's disheartening to feel like I was scammed by a service that should prioritize customer satisfaction. I will not be using Uber Eats again, as there are far more reliable delivery options available. Overall, I would not recommend using Uber Eats based on this experience.”

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Posted 1 year ago

“Failure. After waiting for over 2 hours for my purchases, I received a message that the courier had left with the purchases. After another 15 minutes, another message that the purchases would not be delivered. Waste of time. I do not recommend using the services of this company.”

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Posted 1 year ago

“I placed a order and the driver Walter stole my food and uber eats refused to refund my order even with no proof of delivery”

UberEATS 1 star review on 12th October 2024

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Posted 1 year ago

“Worst ever service, took my money for a delivery, driver cancelled and then got run around from customer service and web chat, still not be resolved/ refunded 30days on”

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Posted 1 year ago

“Food was cold since Uber had the driver deliver other orders first. The customer service said that they don’t give refunds for cold food… never again. I’m getting my “refund” anyway by disputing their charges.”

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Posted 1 year ago

“Absolutely horrendous. Spoke with a condescending representative who ultimately hung up on me. Lied about calling the restaurant. Then only gave me a partial refund on my order.”

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Posted 1 year ago

“I have never had a issue with uber eats , i been a member for about 4 months now. I will highly recommend this app to everyone.”

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Posted 1 year ago

“I’d give zero stars if I could. Awful customer policies. Don’t care about customers at all. My delivery driver cancelled my order after picking it up and they refused to give ME a refund or even a credit back. Terrible company”

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Posted 1 year ago

“This is absolutely the worst company on planet earth. I only does the food take forever to get to when there’s ever an issue. Uber always supports the driver never the customer.”

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Posted 1 year ago

“Very bad service and unprofessional agents.”

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Posted 1 year ago

“This was my first time reaching out to Uber Eats support, and I spoke with four representatives before Fazil Aksham. Unfortunately, none of them could resolve the issue but they ended the conversation as “ resolved” I was so mad. However, Fazil Aksham was able to fix the problem, and because of his assistance, I will continue using Uber Eats. Otherwise, I would have stopped. Please ensure that your team is trained to resolve issues from both sides – not just for the company, but also for the customer.”

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Posted 1 year ago

“Buggy App which doesn't keep my apartment number stored correctly or gate code. Drivers end up returning orders and I get charged fees for restocking even though it is a problem with Uber Eats technology. Been a Uber One member for years - no longer. Cancelled this membership.”

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Posted 1 year ago

“Uber eats commited fraud and stole my money, the driver never delivered my food, never text me, never rang my door bell, no food anywhere, uber response we cannot refund you becuase the driver followed protocol 😡😡😡 help me boycott uber eats spread the word i am not the only person this has happened too!!!!”

UberEATS 1 star review on 11th October 2024

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Posted 1 year ago

“I didn't get my order, when I'm reporting i was sent a message and a picture,my order was dumped”

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Posted 1 year ago

“Uber is controlled by Asian and they're taking advantage of America with the stealing money from delivery drivers..controlled the gps..etc...”

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Posted 1 year ago

“Terrible, extremely frustrating. The customer representatives take no accountability and in the middle of the conversation they end the chat. Absolutely ridiculous!!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews