UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,759 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,759 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 8th April 2026

Donna Hill

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I mistakenly ordered $300 worth of alcohol and it was being delivered to a location I wasn't at and the Uber's policy states the alcohol should have been returned and I would have had to pay a restocking fee. I never received the order and they charged me $300. I should have had to just pay the restocking fee since I wasn't there”

UberEATS 1 star review on 5th October 2024

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Posted 1 year ago

“They offered a UBER 3 month Free membership, but they charged. When requested for a refund, they denied. No customer services all BOTS.”

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Posted 1 year ago

“All my people change to door dash I am waiting for Uber eats like 2 hours and never come to my house all my friends change to door dash Uber eats is a joke”

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Posted 1 year ago

“Thief stole my mums money and refused refund.”

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Posted 1 year ago

“Driver picked up 3 orders at once. Our order was closest approximate 2 minutes away. Instead they traveled across town and delivered ours last even though we were closest. The order was cold when we received it. Called Uber and they immediately rejected claim for money back. Refused to forward call to a supervisor. $60.00 down the drain but we were able to take tip away. Seriously considering calling the health board and reporting this. The call center wasn't even in the U.S. so they are a waste of time. Another possibility is bank reversing charges. Class action suit maybe. I don't know but steer clear of this company. They want your money and only your money. Very questionable as to driver even being legal but they didn't even care about that. Just the money folks. We did NOT consume food.....too much risk.”

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Posted 1 year ago

“Ordered groceries from Safeway, and they use Uber eats to deliver them. Twice now the driver has stolen my groceries! They didn’t even try to deliver, just didn’t even show up. And Uber eats won’t helped because it wasn’t ordered through their app. It sucks that these delivery people are stealing and not getting in trouble for it.”

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Posted 1 year ago

“My order was delivered on the payvement of which I didn't receive and they don't want to refund me 😒😒 See the attachments”

UberEATS 1 star review on 4th October 2024

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Posted 1 year ago

“Very bad experience with the driver delay and customer service "support". They dont know how to help you and only close the chat and ignore you. Completely lack of respect.”

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Posted 1 year ago

“The delivery person that delivered my items did it without getting my code. Didn’t deliver many items and when I tried to contact them they hung up. This not the first time this has happened.”

UberEATS 1 star review on 3rd October 2024

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Posted 1 year ago

“Ordered thru Uber Eats and picked my food up at Albertoe's on Sanderson in Hemet and there was a twist tie in the middle of my bacon and egg burrito. Uber Eats WILL NOT REFUND YOUR MONEY!!! I Tried to upload a picture but their upload button was disabled as I told the Chat Representative over and over again. I told him/her to send me a link but they wouldn't. NEVER EVER ORDER FROM UBER EATS!!!!”

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Posted 1 year ago

“You guys please boycott uber they’ve been robbing me. My food has been getting g stolen and the rides to refund me anytime I report it. This is the 5th time ban I to back that this has happened. They are no trust worthy!!! Please you guys delete the app . And when I take uber they’ve charge my card extra the next day it a completely be charge. The are thieves.”

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Posted 1 year ago

“I ordered my family dinner at Sizzlers and it was supposed to take 30 minutes to arrive at my home. I received a phone call from my driver Diego, who advised me that the application put my address at the 51st Ave. in Indian School Rd., Sizzler. I told Diego my correct address and he stated he was on his way. However, Diego did not speak English so either he did not understand or misinterpreted however, he did say OK on my way. Diego never showed up and stole my food. I reached out to customer support via live chat and phone call and Uber eats decided to tell me that they were not going to issue me a refund because the driver followed all the delivery guidelines, but however, my food was never delivered. The fact that this company is willing to not only steal someone’s food, but then steal their money and justify it is disgusting. I will never use this service with this company again. Be careful.”

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Posted 1 year ago

“I just ordered from Uber Eats, the customer service (via chat) was dismal. Thankfully, the food arrived flavourful, but cold, and the pita wraps were soggy. Although the food arrived within the prescribed window, my point to the Uber eats chat people was their online "tracker" is not refreshing, and it keeps being stuck on the first "leg" of 'time-line' tracking. So, in my customer oriented view, it was not being, ordered, prepared, or delivered, etc. By the time I chatted with Ubereats chat team staff - All of this was misunderstood that my meal was late, which it wasn't. Argh, and the customer service agents were 'so' quick to close the case, so it will never be resolved. This is my third or fourth order on Ubereats, and possibly my last, when I order take-out - I think it should be hassle free.”

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Posted 1 year ago

“USE DOORDASH INSTEAD!!!! UBER EATS IS A SCAM!!! Order not received, called the same day for a refund, still not eligible for a refund, and when you call, there are no managers available. ZERO STARS!!! USE DOORDASH INSTEAD!!!!”

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Posted 1 year ago

“We both got food poisoning right away after eating Uber eats delivery, upon contacting Uber eats, they sent automated (bot) messages to contact restaurant and close out my ticket saying - we addressed it internally but we can't share how and what we did. They also refused at least a refund for it, so we basically funded our own food poisoning at our expense and neither Uber Eats no restaurant admitted to any responsibility or quality guidelines. so bad. Avoid.”

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Posted 1 year ago

“Can I give Uber eats a worse review than one star? They are a money hungry company that won’t give you a refund even if the order is incorrect and you can’t eat it because you are literally allergic to the food because it was made incorrectly. You’re much better off using DoorDash or some other company.”

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Posted 1 year ago

“They won’t transfer me over to a supervisor and don’t care that the driver never delivered my order don’t get scammed by them!!!”

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Posted 1 year ago

“Uber eats is ripping people off, and blaming it on the restaurants. I was charged for an order I didn’t receive and was told to call the merchant. I contacted the merchant and they indicated that they never charged my account. I have call Uber several times and each person give me a different excuse. Never again will I use them. I always us DOOR DASH, but that particular restaurant wasn’t on it. Why does a big company like that need to rip off customers.”

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Posted 1 year ago

“incredibly low pay we're receiving. While they claim to pay us $0.75 per kilometer, the reality is far from it—drivers are getting as little as six cents per kilometer. It’s not just unfair; it’s exploitation. We’re contractors, yes, but that doesn’t justify this kind of treatment. The more people continue to use Uber Eats, the more this promotes a system of low pay and unfair conditions. I urge everyone to stop using Uber Eats until they start paying drivers fairly and with the respect we deserve. Let's stand up against this exploitation together! thank you”

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Posted 1 year ago

“Frick Uber eats ..they can lick dog poop off the bottom of my shoe..they are a bunch of liars and thieves.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,759 reviews