UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,469 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,469 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Ordered MacDonalds breakfast but when delivery arrived it was missing two items. I contacted Uber Eats as directed by MacDonalds who stated that in line with their policy they cannot do anything about it. The customer service agent basically accused me of lying and was very unhelpful. McDonald’s needs to review their delivery partners because I will not be using Uber Eats again. Terrible experience and customer service.”

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Posted 1 year ago

“I have used UberEATS twice to get food from TacoBell. Both times the food was stone cold and items were missing. The second time they refused to refund me, basically saying I was lying. DO NOT USE. You have no protection if items are missing or inedible.”

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Posted 1 year ago

“They gave me a completely different order from a different restaurant. And they refused to give me my money back. Even the driver refused to give me my order. NEVER AGAIN!!!”

UberEATS 1 star review on 31st August 2024

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Posted 1 year ago

“I am a loyal Doordash user and Instacart. When the had a promotional offering discounts to order from restaurants with Uber Eats I decided to give it a try. HUGE mistake! The process was glitchy. I thought I was ordering a pizza and crazy sauce from a popular pizza place. The price at checkout came to $15 which seemed right with the $10 discount promised on Instacart. After I submitted the order the receipt showed 1 item…Crazy sauce only. I thought may e it is just showing the last item but once I was finally able to figure out how to see the full order it was for just a 4 oz container of sauce! I immediately found the help button waited for an agent and explained the situation. The agent basically said “tough luck” the charge sticks ( mind you the sauce was only $2). I was told I could cancel but they would still keep the money. There were no other complaint options for resolution. Just a text chat with an agent. First and last time for UberEats. I so appreciate my DoorDash experiences! No mire UberThieves!”

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Posted 1 year ago

“They included a section for allergies but in many cases the restaurants don’t activate the button and they also don’t include MSG as an allergy and I’m highly allergic to MSG. Ubereats needs to make restaurants more accountable. I’d rather have quality instead of quantity. The prices and fees UberEats charges for the low standards of quality is not acceptable.”

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Posted 1 year ago

“Horrible After 40min I saw a sign that the food is start delivering, I still didn't get my food. When I ask them to help, they check and just cancel the process. I was waiting for one hour for nothing. They don't do anything about this. I have used ubereat in Canada and other countries but uber eats German has Horrible service.”

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Posted 1 year ago

“On August 29, 2024 they charged my credit card for a delivery 10/2023, that never happened. I was told that they would remove it from my account in October 2023 and they put it on almost a year later!!”

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Posted 1 year ago

“I ordered dinner that was only half correct. I reordered the dinner and showed the driver the first order and then opened the second order in front of him just to be sure and that order was also wrong but between the two orders it came close to what I wanted. The driver told me to call Uber Eats. I did and asked for a refund of the second order explaining the situation. She offered to give me $9.00 on a $30.00 order. I refused and asked to speak with a supervisor. I was told they were busy and would call me back. They never did so I called back and explained the whole situation again was promised a call back from a supervisor THAT DAY. No one called me back and a week later I still haven’t heard back and obviously never will. So it wound up costing me $60.00 for a 3 piece meal and a large mashed potatoes. Awful customer service.”

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Posted 1 year ago

“Uber eats allows you to order alcoholic beverages through companies that don't ask for ID requirements. They can just drop the alcoholic beverage on your front step without you knowing. This is dangerous! Anyone could have taken my delivery even a child.”

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Posted 1 year ago

“Uber eats stink. They give you someone else order. And they have the nerve to refund me a portion amount. I had to fight to get my full refund plus the refund of the tip. Why should I tip the driver when he is so not so smart to give me the wrong order. The worse of the worse. I know I am not the only one. Starting to day I am deleting the app. This is not the first time. It is numerous times. I ca not take this Uber eats no more. I spend a lot of money in this place no more. I am done.”

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Posted 1 year ago

“The Starbucks order wasn’t delivered with my DRINK and Uber refused to give me a refund for the one item. They claimed I had a past history of abusing the refund system but I had only used it ONE time for an identical issue. The staff was incredibly rude and now I’m out money because my item wasn’t delivered.”

UberEATS 1 star review on 29th August 2024

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Posted 1 year ago

“Break even, if not LOSING money. Most trips offered are 30c a mile. After high gas prices, oil changes, flat tires from nails, etc. We LOSE money after taxes. GFY. If you wanna drive for 4 hours to make $10 after gas, good for you. We're getting SCREWED.”

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Posted 1 year ago

“I've spent thousands with uber eats and last night a female driver was supposed to deliver. Instead a male driver turned up with different vehicle and then tried to pass me a wrong takeaway then said someone else is coming or ring uber eats. The women said she hasany drivers working for her line she's the boss of uber eats, she's a con artist. Because the driver was using here account it shows he delivered it as he came to the door but I received nothing. Uber eats do nothing I've complained 5times to get told no refund! The driver had 62% feedback the lowest I've ever seen but yet I'm in the wrong. So I told uber eats f*** o**. Cancelled uber one account and switching to just eat I will never ever return. Pay me to return and I'll still tell you to do one.”

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Posted 1 year ago

“I looked carefully waiting for my Uber driver’s arrival. I looked after every 30 seconds and went right upstairs when I saw he was here. I never got a notification informing me of his arrival and Uber did not even let me respond to their message saying their driver followed policy for waiting time because he didn’t. Horrible experience. Doordash is so much better”

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Posted 1 year ago

“The worst customer experience ever. No wonder your stock is plummeting. I'll enjoy watching your company fall apart.”

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Posted 1 year ago

“First and foremost ubereats has no contact number. I ordered bj bbq last night. The ribs taste horrible, it was the quality of the meat it tasted old. The extra 3.95 Brussels were burnt and the chocolate chip cookie was Extremely Burnt!! We tried to reach out to Uber eats but of course no response. 43.00 dollars wasted. I deleted their app and now I'm with DoorDash. I signed up, deleted and changed over to DoorDash within 48 hours”

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Posted 1 year ago

“They have lost it ! They keep delivering bad CX experience. When you reach support, you keep on getting transffered from one person to another. No empathy nor any conclusive steps to help during the order.”

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Posted 1 year ago

“Uber Eats is an utter disappointment. I received the wrong items with my order and they flatly refused to issue a refund or rectify the mistake. Their customer service is pathetic—unhelpful and evasive. On top of that, they overcharge without any accountability. The entire experience was infuriating and a total waste of money. Uber Eats has really gone downhill, and I wouldn't recommend them to anyone. Avoid the hassle and choose a different service.”

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Posted 1 year ago

“This place is a joke. They can charge you whatever they want even if you don't get what you ordered. I was charged for the full order even when they know the order has missing items. They will credit you back for the price of an item not discounting anything else. Trust me, do not use this company, it's highway robbery.”

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Posted 1 year ago

“I had an issue after I ordered from McDonald's they said they didn't receive my order so i msg my driver after I tried getting help from the app with no luck there I msg my driver and she was so nice and she took care of all of my issues with no problem 😊 shame on uber eats customer service you need more people like my driver who actually care about the customers”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,469 reviews