UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“32 bucks for a 9.77 meal.”

Helpful Report

Posted 2 years ago

“The delivery people are fine. THE PROBLEM IS THAT UBER EATS GIVES THEM 3, 4, 5 deliveries to make at one time. I you're not #1 on the delivery list, your food is going to be room temperature AND UBER EATS CUSTOMER SERVICE IS GOING TO TELL YOU TO GFYS. You better expect that you'll need to microwave whatever you order and plan accordingly. Liars and thieves.”

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Posted 2 years ago

“I placed an order with Uber Eats this evening. I had my notifications turned on and the app stated that the driver was arriving. I checked my CCTV camera to find a red car being pulled over by police outside of my house. I watched and waited and after some time, both cars drove away, by which point the app then told me that my order had been delivered. I lodged a complaint and was told twice that the driver attempted to phone me and waited outside of my house for 7 minutes and that I will not be refunded. I have cctv recordings to prove that this did not happen and the driver did not come anywhere near my house. Absolutely disgusting behaviour from this company, I will not be using Uber eats again after taking my money and LYING and I will make a point of telling everyone this story so that nobody else falls victim to this money hungry, corrupt company again.”

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Posted 2 years ago

“They didn't send me my full meal I called them and they said they couldn't refund me my money and wouldn't send me the food. They were not nice on the phone. I wasted a tenner on my food I never got.”

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Posted 2 years ago

“I order from Post Mates very frequently and I placed an order from them for WingStop. The delivery driver did not speak English and obviously couldn’t use the GPS in order to get here. He text me and said he was at a mailbox number which was not my address. When I called customer support they told me a couldn’t get a refund because of some ridiculous reason. So they tried to keep my money and I didn't get my food. I will never order from them again they don’t appreciate, their customers and will try and rip you off if you allow them too. Horrible company. People beware !!”

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Posted 2 years ago

“Wrong items delivered. No replacement or refund. £30 wasted”

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Posted 2 years ago

“Order took 2 hours to deliver, stone cold and items missing. You’d be better off sticking some bread in the toaster”

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Posted 2 years ago

“Absolutely bad experience. Almost 15£ of a product I did not received today with my groceries and they will not refund me! It is not the first time that they did not give my money back for a product that I did not received. I will not use it anymore!”

Helpful Report

Posted 2 years ago

“They wouldn't give a refund when a shop that was supposed be closed was taking orders, so order come 1 hour late from a branch further away from me. Shop apologized and said I could have a refund but Ubereats refund and blamed me and was acting like I was making it up”

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Posted 2 years ago

“Uber eats groceries didn't get 3 of my items it's over 15$ and when I tryed to get help they said my order is not refundable at this time. It's fraudulent And Uber should be held accountable”

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Posted 2 years ago

“I placed an order. The rider went to another address, I texted him to tell him he was at the wrong address. He was adamant, after few seconds I get an email saying my order has been delivered and complete. I did not get any order, I reached out to Uber eats and they told me I cannot be refunded. I did not get any food and Uber eat took my money. This is a fraudulent act and I do not recommend anyone to use Uber eats.”

Helpful Report

Posted 2 years ago

“After years of using your services until just recently you have failed to deliver. Speaking with your customer help all I got was we will look into the issue but nothing has changed after repeated attempts. How many times must I order and not get food delivered and get refunds before an explanation is given as to why deliveries has just stopped. So I will be canceling my uber eats account. You are not the only game in town and It must be assumed that you no longer appreciate my money. Yet, you can be assured another entity will.”

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Posted 2 years ago

“Ordered a birthday cake from Carvel to be delivered to my 82 year old brother in law in the hospital with his first and last name included in instructions for his birthday. Called Carvel to be sure they got the order and had HBD with his name put on cake. They were very nice. Paid for the order and gave the driver a very nice tip. Received an email it was it was delivered and a thank you message from JP the driver. Was unable to get a hold of my BIL in hospital as he was having cell phone issues. When we finally reached him we found out he never received cake. It was after there ‘48 hour’ rule. Spoke to the hospital and found out by there security the drivers friend came in with the cake, put it on counter walked out came back in 5 minutes later and took it back with her. They have it on video. Spoke to Uber eats and got no where. $43 dollars later and no cake, they were no help what so ever. Will NEVER use this company again- you should not either !!!”

Helpful Report

Posted 2 years ago

“I just got charged $200 for 3 of the same orders. Incall customer support and am told I have to pay for all 3 orders cause I made them. Why would I order the same thing 3 times. It's the first time I used them now I'm coming up short. It's not right.”

Helpful Report

Posted 2 years ago

“I placed an order through Uber eats over a year ago. Their delivery time was 2 hours the restaurant literally 15 away. I canceled the order through the app and drove myself to pick up my food. Uber put a hold on my account because my bank disputed the charge…. After several chat conversations Uber is not willing to release the hold on my account….they are super expensive and their customer service is non existent….. never again will I order through their app. The charge on my account is even preventing me from using their ride service… truly disgusting”

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Posted 2 years ago

“If I could give negative numbers I would. Ordered a meal. At first it said it would arrive 5:50 pm, then it said 6:00, then it said 6:10, then it said, 6:20, then it said 6:40, then 7:00. When I called the restuarant they said they don't use Uber anymore because of how bad it is and that someone should've called me. It still says my order is coming but clearly it isn't. Had low blood sugar as a result (68) and had to go get food and eat something quick. I will never use Uber eats again and probably won't use Uber period. I'm so disgusted. Can't even find a number or person to talk to. Don't waste your time with Uber Eats. They suck.”

UberEATS 1 star review on 1st February 2024

Helpful Report

Posted 2 years ago

“The delivery driver drops my order off at the wrong address and I get charged for it. They will not refund my order because this has happened too many times on my account. Which their delivery drivers do keep messing it up. I’m an honest person and can’t believe this company can get away with charging me for a service and food I never received. Worse customer service and policy. Do not use them.”

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Posted 2 years ago

“Terrible, slow, unhelpful, unsafe. Any other delivery company is preferable. Walking in a snow storm is more timely and your food will still arrive warmer”

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Posted 2 years ago

“Well I live in wisconsin, why anybody would let someone on a bicycle pick up an order when it's only 30° outside and deliver it to cities away so you get an ice cold meal is beyond me. The meal was inedible and they won't give me my money back, their customer service sucks.”

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Posted 2 years ago

“If possible I wouldn't even give them the 1 star. Horrible customer service. Poor support and low standards. There calk center is in the Philippines, and is used as firewall to avoid the complaints against them. Cheap. Predatory. And functionally useless.”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews