UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,784 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give negative numbers I would. Ordered a meal. At first it said it would arrive 5:50 pm, then it said 6:00, then it said 6:10, then it said, 6:20, then it said 6:40, then 7:00. When I called the restuarant they said they don't use Uber anymore because of how bad it is and that someone should've called me. It still says my order is coming but clearly it isn't. Had low blood sugar as a result (68) and had to go get food and eat something quick. I will never use Uber eats again and probably won't use Uber period. I'm so disgusted. Can't even find a number or person to talk to. Don't waste your time with Uber Eats. They suck.”

UberEATS 1 star review on 1st February 2024

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Posted 2 years ago

“The delivery driver drops my order off at the wrong address and I get charged for it. They will not refund my order because this has happened too many times on my account. Which their delivery drivers do keep messing it up. I’m an honest person and can’t believe this company can get away with charging me for a service and food I never received. Worse customer service and policy. Do not use them.”

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Posted 2 years ago

“Terrible, slow, unhelpful, unsafe. Any other delivery company is preferable. Walking in a snow storm is more timely and your food will still arrive warmer”

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Posted 2 years ago

“Well I live in wisconsin, why anybody would let someone on a bicycle pick up an order when it's only 30° outside and deliver it to cities away so you get an ice cold meal is beyond me. The meal was inedible and they won't give me my money back, their customer service sucks.”

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Posted 2 years ago

“If possible I wouldn't even give them the 1 star. Horrible customer service. Poor support and low standards. There calk center is in the Philippines, and is used as firewall to avoid the complaints against them. Cheap. Predatory. And functionally useless.”

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Posted 2 years ago

“My friend ordered get one free deal chicken burger from them and got sick with diarrhea and vomiting and took one week antibiotics. So please don’t order their free item. Always old food delivered”

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Posted 2 years ago

“I ordered Popeyes on Sunday evening. I placed one order for my fiance and myself. I was charged for 2 separate orders and still have not received a refund or an email as promised. I am not going to do 2 separate orders that is hideous. I promise this much I will not do anymore business with Uber Eats I don't deal with companies ripping off their customers. I was a loyal faithful customer but I will do my business elsewhere. I was basically told I was lieing or someone in my house made the charge. Shame on you Uber Eats. 😕”

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Posted 2 years ago

“Worse service ever still trying to get my refund.”

UberEATS 1 star review on 31st January 2024

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Posted 2 years ago

“Eslam the worst customer service agent. He does not even understand the problem despite explaining numerous times and then he ends conversation without a solution.”

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Posted 2 years ago

“My order got severely delayed, over an hour. When i contacted the driver, he was polite and apologetic, and said he was having problems with his bike and trying to fix it. I communicated with Uber eats via the chat box and requested a refund and cancellation of the order. The answer was they would still charge me to compensate both the restaurant and the rider. I contacted customer service to ask why am i being charged for a failed order that was no fault of mine. I've received no response yet about whether I'll be refunded. So much hassle for trying to put things right. Will never use Uber eats again.”

Helpful Report

Posted 2 years ago

“Was charged after a cancellation leas than a minute later and on same day. Rep told me because I didn’t call customer service they could help me. What? Why have a cancel option on your site. If you won’t honor it. TRASH! I now have a second purchase that I DID NOT ORDER on my bank account from that company for a 15 dollars and some change. Uber once was a great company now it’s completely unreliable. What am I being billed for air??”

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Posted 2 years ago

“Today was the first time I used Uber Eats for groceries. One orange was rotten. It took more searching to find a link than Door Dash or Instacart which are super easy. I had to chat and the wait was meant to be less than five minutes. Already frustrating compared to Door Dash. I considered not bothering, but I kept on. Big mistake. It took about 40 minutes to be connected. I’d already given up and happened to see they’d responded. They wanted a photo of the orange. I had already thrown it outside for the critters and it was now dark. I couldn’t provide a photo (seriously they wanted a photo of one rotten orange). Door Dash is excellent if this ever happens. Save yourself aggro and use DD. UE’s customer service is TERRIBLE!!”

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Posted 2 years ago

“Garbage app and customer service they will take no accountability if your food doesn’t get delivered or it’s wrong. They’re too cheap to refund. Don’t waste your money or time. I recommend Grubhub or DoorDash. They’re not so poor to the point where they won’t even guarantee delivery. Uber is a sad poor waste of tine”

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Posted 2 years ago

“We ordered and paid on 29th January 2024. Money went out. We got a delivery but only of 9 items instead of the 30 items we paid for. We made a complaint through their app, listing all the items missing. 24 hours later, no reply, no delivery. It seems many people having a similar experience, is uber eats a scam?”

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Posted 2 years ago

“My uber eats driver decided to come to door didn't knock put my food down took a picture picked my food back and took it with him and claims he tried to knock haha i have all this on cctv!! If you live around breightmet and order from KFC and the uber driver called YUI MAN is delivering good luck cos you will proba not get your food!! I'm disgusted!! Only ordered cos my daughters poorly and didn't want to take her out in the cold!! Fuming!!”

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Posted 2 years ago

“Driver kept my food order. Uber Eats rep was awful too. I will never order from them again.”

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Posted 2 years ago

“Placed order 10pm, courrier cancelled the order at 11pm, was told on the app to wait 3 to 5 days to be refunded, no refund. Called to discuss with uber eats and they told me i will not be receiving a refund because i've called later than 48 hours after placing my order. Scam service avoid. You will not receieve your food and wont receive a refund.”

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Posted 2 years ago

“Very poor customer service. Missing items from the order. Really disappointed and won’t be ordering again from their app.”

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Posted 2 years ago

“The worst of all the food apps. Drivers never show up, customer service is by far the worst, and it is clear they are just hitting automated responses no matter what the issue. Most of time they just disconnect what appears to be intentionally. I had a rep naned Irma and was just fustrating experience. WARNING, use any other app but uber eats.”

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Posted 2 years ago

“Uber Eats doesn't refund any expired product delivered to their clients. I received an expired basket of strawberries from Super C delivered by Uber Eats. I called their customer service about this expired product and they told me to check with Super C and they will not do any refund. Responsibility goes to the delivery person who chose the product on the shelf. How easy was it to get a refund? Never got it.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,784 reviews