UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,781 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“One big scam”

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Posted 2 years ago

“I clicked the wrong button placed my order andWithin one minute I cancelled my order, but apparently the pizza place had already began preparing my order within that one minute and charge me the full price of the pizza for the cancellation, 37$. I contacted Uber and they said there’s nothing they can do absolutely ridiculous that they started an order within one minute and I was charged for the entire thing and on top of that I didn’t even get the pizza that I paid for an Uber is zero help. I will never be using this company.”

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Posted 2 years ago

“Will charge you 100% of something 2 hours away on a cancelation.”

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Posted 2 years ago

“My order arrived cold though I had paid for Priority Delivery. This wasn’t the driver. He got here very quickly. The Gyro was wrapped in tinfoil AND in styrofoam. It had to leave the restaurant cold. It was 20 mins between ordering and delivery. The food was so cold it concerned me about food poisoning. Guess what? Uber Eats doesn’t give refunds for food issues. The owner wanted to refund it but they said he would lose his fee. DO NOT USE UBER EATS FOR DELIVERY”

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Posted 2 years ago

“I’ve order food from UberEats for years but this particular time they screwed me. I used the address locator on the app that is built in and it updated my address to a location 50 miles from my location. I looked several times and as it asked for the location it consistently populated the address it said I was in. Well after I ordered I looked at the location on google maps and called they told me the order had already been made. It hadn’t been because I called the store. They took $43 of my hard earned money. The customer service sucks big time.”

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Posted 2 years ago

“Ordered food through McDonalds app, driver says its delivered. However no food has crossed my hands. Called them to be told because of their guidelines they can not issue a refund. So I'm now out of pocket with no food. The person I was talking to hung up on me, disgusting customer service. I will never use uber eats again”

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Posted 2 years ago

“Abysmal customer service. Misleading steps on the app (tip shopper/tip driver when they are one and the same). I messaged them through the app and 3 representative closed the chat when they didn't want to answer the questions I had. It was just ridiculous. I just wanted a $5 (tip amount) refund because there was a couple of issues with my delivery and they just ended the chats after saying I should rate the merchant or driver and it wasn't on them... I've never seen such poor customer service. I'm going to cancel my account and subscription with them immediately as I cannot in good faith support a company that treats their customers and partners so freaking poorly. Please stay away! They are awful!”

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Posted 2 years ago

“I ordered a meal from McDonald's and had UberEATS deliver it. Delivery time was supposed to be 15 minutes but was expanded to 30 minutes therefore my Big Mac and fries were ice cold. Even the Coffee that I DID NOT order was cold! Price for it all was outrageous! I will never use a delivery service again. I will go in to get my food so I have control over the food I order and the price. Lesson learned!”

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Posted 2 years ago

“MADISON stole my food. The Uber wanted me to re-order my food while they cancelled my order, and wait 3 to 7 buisness days to get my money back!! Tie up $80 for one person to get food from 5 mins away. Literally the same street. I put in for $7.50 tip on a $25 order. The SMART business plan is to give uber eats credit to my account then have me re-order my food. I waited an hour for a 15 min order.”

UberEATS 1 star review on 22nd January 2024

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Posted 2 years ago

“UberEATS double charged me for a cancelled order. I ordered from UberEat on Jan 18, at 9:08am, I made some mistake in the order, so I thought I may as well cancelled the order and reorder. So, I cancelled and reordered the order at 9:09 am from the same restaurant, ordered arrived at 11:15 am with no issues. At the end of the day, they charged me for my cancelled order, which was cancelled after a minute. Worse, I checked with bank, bank told me I was charged twice for the order. I called UberEATS and they told me it is their policy to charge for cancelled order, once the restaurant has accepted it, even technically they shouldn’t have prepared anything after 1 min. I will never buy from UberEat again!”

UberEATS 1 star review on 21st January 2024

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Posted 2 years ago

“Incompetent, woke, and a rip off”

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Posted 2 years ago

“Today my son ordered food from a takeaway he likes around 7pm, the order was collected but never got delivered. When he rang the takeaway they said as it was Uber eats they couldn't do anything about it. He then called Uber eats and was told as the order had been marked as delivered they could do nothing either. The Uber driver never came to the house as my son was tracking him on the map, the guy disappeared 8 mins from the house.”

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Posted 2 years ago

“My order was cancelled and I didn’t receive a refund for it, even though I contacted them in 2.5 days. When I tried to reach out to their team, I was told that they cannot provide a reimbursement as it was not in a 48-hour window. But as I see in the reviews below, no one was able to get their money back even if they contacted their customer service within 2 days.”

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Posted 2 years ago

“Today at 11:58a.m. uberEATS delivered food from McDonalds to 900 Sadie Lane where the speed limit is 10MPH. The idiotic driver was doing 35+, and was stopped and apprised the speed limit was 10MPH and posted. Exiting the property he ran over the property managers cat. Typical lawless individual inable to get a real job. Probably because of his attitude, and disregard to rules.”

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Posted 2 years ago

“I ordered from a restaurant that showed it was available. An hour later I did not yet receive my order. Paid for the order and left a tip. Tried. To troubleshoot on app, couldn't find a receipt....When I checked on the Uber app it showed that the restaurant was offline. Tried to phone the restaurant. Turns out they weren't even open on this day. Needless to say, I did not receive my order or a refund. I phoned Uber eats and queried the situation which was useless. I'm highly dissatisfied with service and won't be using Uber eats again. I would also encourage everyone I know not to use Uber eats.”

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Posted 2 years ago

“Often there are issues with food quality when I order through UberEats. Now getting in touch with customer support has become difficult. Plus, they don't take responsibility for food undercooked/ quality issues or missing items (Doordash is much better about correcting the issue). As an UberOne user, it feels like I'm overpaying for a non-existent customer support. It is unfortunate that UberEats is not as good as it used to be.”

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Posted 2 years ago

“I ordered twice and they left it at the wrong doorstep. They took a picture, but i didn't receive my order twice and they will not reimburse me my money. No matter what im getting my money back especially if it was expensive”

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Posted 2 years ago

“Watch these Scammers will charge you for items that has never been sent. Then refuse to refund the items or replace even when the restaurant can confirm they never sent the items and even asked to ask uber for refund they still refuse. Out right ignore and refuse to refund”

UberEATS 1 star review on 20th January 2024

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Posted 2 years ago

“You driver dropped off my groceries at a place I don’t live. He then photographed it asking how my delivery was. I’ve had enough of non English speaking or : teading drivers. The instructions were clear. And the grocery store bears responsibility as well. They should hire their own drivers and supervise them! I went and picked up my groceries because I recognized the building.”

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Posted 2 years ago

“came upon a promotion to shop $70+ on groceries and get 50% back. I placed an order and the promotion was applied at checkout. The product is delivered and I see I was charged full amount. I go in app and see the promotion has disappeared. I reach out to customer service via chat and I was told if I am not able to provide a picture of the promotion, nothing can be done. How fraudulent can you get. Uber eats put up a promotion and is asking me for proof the the promotion I claim I got. Can they not check my order placement and see the applied promotion. Without photos they will not refund me my money. THIS IS FIRST CLASS FRAUD. UBER EATS”

UberEATS 1 star review on 19th January 2024

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,781 reviews