UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,803 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,803 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give zero star but that's not even an option. Placed order at ubereats on 20 Feb. There was missing items in the order and complained to uber eats. They told me they will refund the amount but they did not even refund me half the amount. Called them multiple times, explained the situation to each and every customer agent that I talked to, but they kept saying wait for a week, the refund will show up. They told me they will refund the whole amount for the kind of harassment that I had to suffer. Finally the manager from uber eats called one day and told that they have some issue going on at their end for refund. Once it's soughted, the amount will be refunded. Called them back again after 20-25 days stating the refund has not been processed. Now, the agent told me, we are unable to refund your money as its not under our policy to refund extra amount of money for customer harassment. Did not even bother to refund me the original amount that I paid for the missing dish as well as kept me on hold and finally disconnected the call. Poorest of the poor service and badly disappointed from a company with a brand name having such a poor customer service.”

Helpful Report

Posted 3 years ago

“Ordered a salad through Uber Eats. I received the wrong salad, which wasn’t Uber Eats fault per se, but when I contacted the restaurant, they couldn’t refund my money because I purchased through Uber Eats who owned the payment piece. Then, I contacted Uber Eats only to be told that it was my fault for not reviewing the items carefully. They told me there was nothing they could do to assist per their company policy.”

Helpful Report

Posted 3 years ago

“I ordered yesterday via Uber eats in Irvine, and the ordered got delayed (more than latest arrival or maximum time), the foods were not eatable anymore, I complained in Uber customer care, one of the agent, name Kabita Jain said he will refund the order (which is reasonable), but she did not later (clearly bluffing for good review). Next day when I asked them again why the issue is not solved yet, they kind of harrassing me, sent me one service to another and did not solve the issue, rather being rude. This is how I get the service for which I am paying every moth? You are not giving me service for free so you have no right to act like this.”

Helpful Report

Posted 3 years ago

“I spend so much money with Uber and when it came to me to complain about a £30 freezing cold order, all I got refunded was £5! Absolute joke. I no longer use Deliveroo because of poor customer service and it's looking like I won't be using Uber for much longer either. Very disappointing. SJD”

Helpful Report

Posted 3 years ago

“So upset these uber drivers are the worst!! Always something missing or damaged then my other being delivered to the wrong place and they refused to give me a refund. Uber eats will be deleted off my phone this second!!”

Helpful Report

Posted 3 years ago

“Charged high small order fees. Wanted to change and add items right after placing order but no option to do so. Zero customer support.”

Helpful Report

Posted 3 years ago

“My order was cancelled yet again. It is more likely that my order is cancelled, than not, and when I do get it, there's often a mistake. The amount of time it takes for my order to arrive is very long compared to other applications. Disappointed and taking my business to DoorDash. I won't ever be using Uber Eats again.”

Helpful Report

Posted 3 years ago

“I ordered my meal and having placed the order, I saw it was going to the wrong address. ( I had started with a prompt that said find your location as I was out of town). I quickly realized my mistake and canceled the order. I later saw I was charged the full amount of the meal as this was their cancelation fee. They said the order had already been started, however I called the restaurant directly and they told me they hadn't started the order, so they lied too along with stealing my money. I won't be using them again.”

Helpful Report

Posted 3 years ago

“34BDIM BINSON is in a Jeep Wrangler Call BINSON (239) 766-4077 If you are assigned this guy he is a thief. Beware and cancel immediately. He never showed up and was unresponsive to the Uber eats representative. Shame on you Bison!! I hope you enjoyed our food and lost your job to someone honest and deserving.”

Helpful Report

Posted 3 years ago

“We ordered food at 7pm waiting more than one hour and we were fasting, then the driver canceled the delivery after he picked up the order. We called the restaurant they said your food already on the way. The driver stole the food. When I called Uber and told them they said we can contact the driver. And sorry we will refund you. This is really bad”

Helpful Report

Posted 3 years ago

“Uber eat put their prices up so much compared to what the actual restaurant is charging. They disgustingly charged £78.90 for a Turkish platter when the actual restaurant charges £49....I was shocked wen I saw I was ripped off!! Will not ne using uber eat anymore...rip off cons! £29 more then the real price!!!! I feel violated!!!!”

Helpful Report

Posted 3 years ago

“Its terrible service food is all-ways cold iv stopped using it now i just choose to ring direct to the take away /restaurant shocking costumer service that goes for all my family and friends no more uber eats 💩”

Helpful Report

Posted 3 years ago

“Delivery guy didn’t follow instructions to meet me at the front door and just left it there till I went outside to find it sitting at the front door And consequently I’m eating a cold meal.”

Helpful Report

Posted 3 years ago

“Be careful these are scammers! Never deliver the food, then they say we left it out side your door, when you say I have camera out side and I can prove no one was there they say, the driver was outside the property for sometime and tried to contact. I never received a singe call, when I tried to call the driver - never picked up the phone! Scam!!!”

Helpful Report

Posted 3 years ago

“This is about their grocery delivery. Their promos do not work! Then it is an hour with customer service and no help. This company will not last long this way.”

Helpful Report

Posted 3 years ago

“Uber eats is a not good at all. It does not care of customers needs. Delivery is always late and customer does not have option to talk also. So they expect person to order and then wait for more than an hour for food and then you get delay notification for another hour and when you want to talk you just get an option to cancel the order. So really after 2 hours of waiting for food Uber thinks that customer should cancel order and order from somewhere else it’s good option and wait for more an hour for food. WOW”

Helpful Report

Posted 3 years ago

“Atlanta/Decatur area. I placed the order at 5:15 PM. The estimated delivery time was 6:05 pm when I placed the order. The worst possible delivery time was 6:50 PM. (Uber Eats gives both times when placing the order.) I included a generous tip upfront. The food was delivered precisely at 6:50 PM. The food arrived cold and soggy. I let Uber know. Their response: unhelpful and unable to do anything about the order as it was delivered at or before the worst possible delivery time. I discussed the issue through online Chat. They terminated the chat prematurely with the parting message that please do not waste our precious time. Here is the clincher: this was their way of treating a new customer as it was my very first order through Uber Eats.”

Helpful Report

Posted 3 years ago

“Sunday 26th cancelled an order literally 1 min after placing order call restaurant andxask cancel too from their behalf and the time between the second call is clear to see the order hadn’t been cancelled! We was waiting for the arrival of our food, around 45minutes. The second call was made to find out where our order was? In which case he then canceled our order and charged us full price?? Didnt investigate anything reply after 28 hours saying its my fault.”

Helpful Report

Posted 3 years ago

“The service was relatively good until recently. Then food orders were delivered occasionally with the contents flipped to the side, spilling out sauces. However, last week a driver dropped part of my order in the yard, spilling the contents. He picked it all up and told me he'd take it with him to throw away and that I could get a refund. The company refused to refund for the food that was destroyed because I wouldn't submit a photo. I couldn't because the driver cleaned the mess up. Doordash, here I come.”

Helpful Report

Posted 3 years ago

“I’ve ordered Uber eats for over 3 years and I was placed on LIST due to complaints regarding missing items, or wrong orders-none which were my fault. The last straw was Thursday 3/23/23 when they sent the completely wrong order with the wrong name and they Refused to give a refund after I called the driver who didn’t speak English and couldn’t understand what I was saying. I stopped payment immediately due to them refusing to assist due to me being on some list I had no idea existed. Buyer BEWARE!!”

Helpful Report

Posted 3 years ago

UberEATS is rated 1.1 based on 10,803 reviews