UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My neighbors are very annoyed by delivery cars always parking in my private parking lot when they deliver from UberEATS. I think their behavior is illegal and out of common sense. I hope they will not do it again.”

Helpful Report

Posted 2 years ago

“The worst delivery service available. I don’t even care about the poor drivers. There is no way to get in touch with anyone in customer service. They have this BS chat room that provides zero help. I’ve waited over 2 hours for food, and when asking for a refund whoever was on the other side left the chat and couldn’t fulfill my request. Honestly don’t use this service, you’ll be happier getting your order yourself. If I could leave zero stars I would.”

Helpful Report

Posted 2 years ago

“First driver (elderly woman) assigned to pick up food drove in circles around the restaurant for over 31 minutes. Called me twice to ask if I had directions, which truly if I knew this was going to be the case I would have picked up the food myself, yet I assumed UberEats had decent drivers capable enough to pick up and drop off food. Arrival time was 450pm. I attempted to contact customer care TWICE for assistance and I was turned away by both agents. Customer service is as bad as the drivers. At 510pm the driver finally released the order and another driver was assigned therefore making the delivery time delayed to 545pm. Note this is 1 hour and 35 minutes after order purchased. Yet the app states delivery is within 30 minutes. The food arrived disgusting. Beyond soggy, cold, and watery. Nothing I could do would have made the food appetizing to eat.”

Helpful Report

Posted 2 years ago

“They charge you for Costco with wrong prices and will never help you”

Helpful Report

Posted 2 years ago

“Do not use this service twice has taking money and not delivering the orders its a disgrace and them delivery drivers should be ashamed of them self's 👺👺👺👺👺”

Helpful Report

Posted 2 years ago

“Couldn’t speak English and went to wrong house after saying it was the wrong one and food cold her name was Larissa”

Helpful Report

Posted 2 years ago

“I order food from Dunkin’s and only half of my food way brought to me . So I called Uber eats to tell them that I’m missing food they basically said they couldn’t issue me a refund . So I asked could they call the driver and ask him to go back and get the rest of my food n he said no . I spent $20 and didn’t get what I wanted . The lady from Uber eats customer service was named Mary she was rude as ish . I will never order with Uber eats again . I ain’t get my money or food”

Helpful Report

Posted 2 years ago

“Meal very late and really cold and horrible. Customer service was no help at all will never order from Uber eats again.”

Helpful Report

Posted 2 years ago

“Terrible experience. Placed order on 21 December 2023. Delivery time passed - it showed on app as delivered but never arrived. Tried to contact help but got transferred to someone else then kicked out of the automated system as delivery time had passed. Claimed a refund and was refused on “policy” grounds to protect others customers - whatever that is meant to mean. Wrote a formal complaint to the CEO - no response. I reclaimed on my credit card and was refunded in full. I’ll never use them again and given how common a problem this seems to be, I’m amazed anyone uses them! How can a business this size operate so dishonestly?”

Helpful Report

Posted 2 years ago

“An order was messed up and I had to reorder it again. Ubereats did not apply the credit for the first order and charged an additional $ 30.00 in extraneous fees. When I called I was told that had nothing to do with them. It was the "platform" they said. The platform Ubereats created and the would not refund all the extra fees.”

Helpful Report

Posted 2 years ago

“Worst customer service in US. Rude, not professional and can’t assist any issue.”

Helpful Report

Posted 2 years ago

“I got charged twice for my food twice for the tip and Uber eats is not doing nothing about it and I never consented the pain twice for either”

Helpful Report

Posted 2 years ago

“This app never works. Every time a restaurant uses their useless platform, that’s one more restaurant which becomes impossible to order from.”

Helpful Report

Posted 2 years ago

“I’ve had many orders with Uber Eats, at least 1 out of 3 is missing an item or was incorrect. I use the app to get a refund for the missing items. Now, due to the restaurants or drivers NOT checking that all items are in the order, they are refusing to refund me for items I never got and stated that I will no longer be getting refunds for missing items. Well, THEY will no longer be getting my business. HORRIBLE customer service.”

Helpful Report

Posted 2 years ago

“Terrible food, tiny portions for 30$.? I was not paying that price. Contacted Uber eats & they said that's the restaurant problem. They r the only delivery service that does not stand behind their actual service. They jack up prices & won't give refunds for poor quality. If I went through the restaurant, I would contact them, but I went through you! Deleted the app & disputed through my card company. Side note.. This was my first complaint to them, so it wasn't like a pattern here. Do not use them!!!”

Helpful Report

Posted 2 years ago

“This is the WORST EVER customer service Never got my order, nobody answers the “help” chat or call , but yes, they changed me for the order and tip. Very disappointed never using this service again.”

Helpful Report

Posted 2 years ago

“Absolutely worst customer service experience. Haven't order food from them in yrs. Tonight my order submitted without my approval. Contacted uber and the restaurant immediately, was told I'd be charged the full amount if I canceled said order (according to uber). No resolve! No understanding. Worst delivery company, GARBAGE!”

Helpful Report

Posted 2 years ago

“Placed a order..payed priory for delivery..that should have arrived in 35 min ..they switched drivers only for the driver to cancel my order .2 hours after placing my order”

Helpful Report

Posted 2 years ago

“Customer service is non-existent. I had a driver not move for over 30 minutes. I tried to contact the driver with no reply. Eventually the establishment closed and there is no way to report the driver or give her any ratings after cancellation of the order. Seems like these drivers can get away with anything cause there’s no way to hold them accountable. The questions below are even worst. There was no live customer service. All a machine. There is no option to talk to someone.”

Helpful Report

Posted 2 years ago

“Terrible service. After ordering 40 pounds of goods, I received a totally different order worth about 3 pounds. Ubereats refused to refund and doesn’t respond to messages and requests. Worst delivery company in the business. Wil delete my account.”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews