UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish i could give them 0 stars. customer service is terrible and they took forever to bring my food which i ended up throwing away what a waste never again.”

Helpful Report

Posted 2 years ago

“Order was made, picked up and driven around for over an hour before being delivered which arrived cold and inedible. I was told that they could only refund 50% of the subtotal pre tax of the order which is BS!”

Helpful Report

Posted 2 years ago

“Uber eats are crooks”

Helpful Report

Posted 2 years ago

“My order was incorrect, I contacted the restaurant and was advised to contact Uber eats. After several attempts, I gave up because the codes they kept sending would not work. So I tried again 2 days later, it finally worked, but now they say it’s passed the refund window. CONVENIENTLY PASSED. The delivery was on time and we tipped the driver 25%.”

Helpful Report

Posted 2 years ago

“The refund process is ridiculous. I paid to have my food delivered, and I was offered $5.00. Uber can kick rocks 🪨”

Helpful Report

Posted 2 years ago

“Place double order, Received only one order but got charged for both orders. Customer service said unable to refund Because of order at your own risk. Never using this platform again. They are thieves.”

Helpful Report

Posted 2 years ago

“I get the coupon for Uber eat 40% off I was so happy to save some money but in the end I tried to pay they give me like $10 or $15 off but then I've been charged a $20 fees this is ridiculous you take off $15 then you charge me $20 fees I can't believe this I will never order from uber eats.”

Helpful Report

Posted 2 years ago

“So I order food from a fast food place 7 minutes from the house on a Saturday night at 7:25. There is absolutely no traffic. It says the meal is prepared and picked up at 7:31. Then the dude stops somewhere for 20 minutes that 6 minutes away. Then stops somewhere else. 8:10 the food arrives and the fries are cold af. The frosty is of course not actually ice cream anymore it’s just an inedible mess. I guess I’ll drive my lazy ass to the drive through next time and have my food in about 7 or 8 minutes then eat it while it’s still edible. Some dude taking 39 minutes to dive 7 minutes seems unreasonable and kind of unprofessional. It’s my own fault.”

Helpful Report

Posted 2 years ago

“Terrible as far as the food delivery service. Dropped a combo off my order as I was paying. Called the restaurant who said call U eats. There was no phone number so I got the chat and they said it would cost 32.00 to cancel the order that they messed up! Then got a live chat person who just canceled and refunded my card which takes days. This is because I had a screenshot but tried to blame me at first. Its just the point to mess up the order process and wasted my time. I highly don’t recommend!”

Helpful Report

Posted 2 years ago

“I would give zero stars if I could. Uber eats ripped me off 2/3 of my order. The driver gave me the wrong items for 2/3 of my order. When I asked for a refund, they told me I needed to take a picture of the wrong items. But I had already given them back to the driver. Uber eats had not told me in advance what to do with incorrect items. Uber eats refused to refund the order. I am feeling ripped off having spent $92 for $22 worth of merchandise.”

Helpful Report

Posted 2 years ago

“Had to cancel my order because it was going to the wrong address. Canceled within 3 minutes. Tried to contact them, they all said we had to wait until the bank cleared the refund but there would be a " fee". A few days later, bank clears the refund and the FEE is the FULL COST OF THE DINNER that was canceled and I didn't get!!! Do not use this app.”

Helpful Report

Posted 2 years ago

“Rubbish company, irresponsible, rip off. No response for the matter”

Helpful Report

Posted 2 years ago

“Uber eats is the single worst app I’ve ever used. My child ordered something so I immediately canceled that order and it charged me 13.25 to cancel the order. I hate this stupid app so much don’t use I REPEAT DONT USE THIS APP it sucks beyond anything you can imagine everything is so confusing and it is all just a scam stealing your money”

Helpful Report

Posted 2 years ago

“I ordered two drinks that I didn’t get. I called customer service and they said they couldn’t help me since the order was closed. She recommended that I call the store.”

Helpful Report

Posted 2 years ago

“Slave labor, they expect miracles for peanuts”

Helpful Report

Posted 2 years ago

“Uber eats is the worst i placed an order and cancelled it, days later i still see the charge on my account contacted them and they are telling me I can be refunded due to $48 hours pasting. Their customer service is horrible and I think people should boy cut their service. Zero stars for you.............”

Helpful Report

Posted 2 years ago

“Uber Eats will not refund me for a missing item. I should not have to pay for an item I did not receive. I have gotten a refund before for missing items. I order Uber eats regularly. Now, there’s a hold on my account for a refund if there is a missing item. Doesn’t make sense and it is not fair. Additionally, why do I have a hold on my account and how come I wasn’t notified? This is ridiculous. I should never have to pay for an item I did not receive. It’s stealing. Uber eats has kept my money without ensuring that I received the food. Uber eats customer service would not help me. Instead they got frustrated when I asked for help; even the supervisor would not help. I’ve been a customer for years and this hand’t happened before. Uber eats never gave me the refund for this. This is unfair and I can’t believe it. I’m very disappointed with how this has not been taken cared of and don’t even want Uber eats anymore. This is the worst. I have written to the better business bureau.”

Helpful Report

Posted 2 years ago

“I ordered for just myself and 30 seconds later my husband called to say he could do dinner. I immediately canceled and got charged the entire amount because the restaurant "had started my order". Highly doubt it. Zero stars”

Helpful Report

Posted 2 years ago

“They charged me twice and now I have to wait a few days. Because they're holding it. I called and they tell me it's normal but nowhere else does this to me. I spent $23 and now that's turned into $46. I hate them and I don't want to order from there again. My bf doesn't even understand and he's driven for uber. -100 stars yall suck”

Helpful Report

Posted 2 years ago

“I will not be doing business with Uber Eats again. I reported a restaurant I ordered doughnuts from. My dozen was squashed and was not sealed. This is a food safety issue. I believe my order was tampered with. This company allows careless delivery drivers to work for them. The driver even admitted to spilling my coffee. This was the worst experience I’ve ever had and the last resort. I reported all this to Uber Eats however they are careless and won’t refund for the order. They even put a restriction on my account for repeatedly contacting them. I’m not letting this go Uber Eats this is ridiculous and I will make sure everyone knows about this experience, because I don’t want anyone to ever go through this. I even canceled my Uber One Eats Membership today. Order date: 02/15/2024 Order total: $37.59 Order Details: 1 Box Crushed tampered with of a dozen doughnuts 2 coffees with one that spilled in the possession of the driver. 1 milk that was not cold Order for: Krispy Kreme Hoover AL”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews