UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,779 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 21st April 2026

David

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can you gibe a 0 please”

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Posted 2 years ago

“Used to be great. Now suck! Very poor customer service. Food over one hour late lately with 2 orders. Uber eats Cancelled a pre-ordered meal with 5 minute notice prior to a business lunch they were supposed to supply. Uber eats purchased Postmates and we experienced similar issues. Hoping they don’t buy out DoorDash. Lookin like a anti-trust issue.”

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Posted 2 years ago

“Uber allows fake restaurants to make accounts on the app. And then I order because I’m a customer, I’m not assuming the restaurant on Uber eats is FAKE, and they take my money and I never get the food. And to make matters worse, the first two people who claimed to call the restaurant both said my food would be there in 20 extra minutes, and that if ANYTHING happened they’d help me fix it. Well, this is the second day we’ve called the “restaurant” and no one has hear anything , and then Uber tells me I’m not eligible for a refund or a credit? IT’S YOUR FAULT. Uber’s customer service sucks, the manager is nonexistent and never calls you back after you fill out a stupid form, and then they want me to leave them a review about how they did. Wow. Don’t use Uber Eats, and don’t use Postmates. They both suck. Just go pick the food up yourself.”

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Posted 2 years ago

“Awful the food I had from Catch of the day at trentham, cold cold cold, I rang Catch of the day not interested. Contacted Uber eats again not interest, my bill was £18 they have put 0.79 in my account”

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Posted 2 years ago

“Today’s my 1st time using Uber Eats and believe me it’ll be the last time. I ordered breakfast and the ETA given was 9:35-10:10. Well the order did arrive on time but it wasn’t my food! I tried calling to make a complaint and got nowhere. I called 3 times only to have the phone ring, ring ring and then disconnect. Oh and I did take the tip back.”

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Posted 2 years ago

“I forgot to add an item. I tried but they said the order was wrapped up and too late to make a change. So they did it in less than 2 minutes? They told me to call the store, didn’t furnish a #, tried to google but had no idea which ( out of abot 2 dozen Dunkin’ Donuts ) store had order. Had to do a new order for 1 item and got socked with 2 delivery fees. Both orders came with same driver and together. Never again.”

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Posted 2 years ago

“Ubereats sucks. Everything is charged but time wise cost wise service wise. It is the worst. I even do not want to give them starsp”

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Posted 2 years ago

“Order a McDonald's this evening. The driver never arrived .we could see by the tracking on our phone he was going to the wrong direction. We never received our food .we call the customer service and you could call it anything but customer service.the woman that answer was not interested and didn't offered any resolution also would not allow us to speak,half way through the call she hung the phone so we rung for a second time and she did the same again .I am disgusted by this company and I will make sure I will never ever use uber eats again.”

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Posted 2 years ago

“I had placed an order with uber eats for a coco shop and immediately canceled as I realized it was the wrong address. I contacted uber eats as I had not gotten a refund and they said they couldn't refund me as coco had already accepted the order. I contacted coco and they said that they hadn't received the order nor accepted it and it wasn't on their screen to make. I contacted uber eats again and they still refused to refund me as they said the app already processed my order. So coco didn't get any money and I didn't receive any coco, which means uber eats just stole my money. So disgusting of them. I also got an email the next morning and they said they undercharged me for that order and that I owed $0.77. I removed all my payment methods so they couldn't charge me and they said I won't be able to order again until that payment goes through. I'm deleting my uber eats account. I was a member of uber one, I had placed over 230 orders and this was how they repaid me. So disgusting and gross.”

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Posted 2 years ago

“My driver Jordan pulled up to my house and tricked me by asking for my pin to verify if he was at the right house, and once I gave him my pin number, he drove off with my food. I called CS, and Max told me there was nothing he could do because I gave the driver my pin number. I have been honest and loyal to Uber eats, even when my order was wrong, now I'm dissatisfied and deleting both apps. Uber eats and driving.”

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Posted 2 years ago

“If I could give you a 0 star I would. I had my McDonalds delivered on Sunday morning, the delivery driver dropped the bag of drinks, due to them spilling on the journey over (seen on CCTV after delivery) He didn’t even have the decency to knock and apologise/let us know. He left the leaking till empty drinks on our driveway and put the food bag on top and walked away. Realised the food was here by the ring doorbell. When I got the food I saw the mess, the food was soggy and inedible. Drinks empty and needed clearing up, where they had fallen from a height they had splashed all up the walls and porch doors, I bought the food in of course and then had to clear up all the mess and chucked the food straight out. Called your helpline - 25 minutes on hold, spoke to a first colleague and was told I wasn’t untitled to a refund, I asked why and was told I’m just not. Asked to speak to a manager - Kazim. Repeated the same information, no refund, from what I can gage it is because I have had the audacity to complain before when missing items of food or when Uber Eats have not delivered my order to my door/road, despite being on the phone to the driver and outside the door saying I’m here! Telling the driver I can see his location and he’s not in the right road, messaging constantly to help the driver for him to put the food on someone else’s front door roads away! Refusing to give me a refund then. I didn’t complain then as you did rectify in the end! That was a struggle. But… that experience in the past is enough not to give me a refund. I have been told, no, you can’t complain any higher, no there is no email address. No you didn’t get anything to eat or drink and paid £25 for the privilege AND you have already tipped the driver, who couldn’t be bothered to tell you that the food was soggy, drinks empty - please spend the next 30 minutes clearing up while calling Uber Eats and not get a refund! I asked if calls were recorded, they are. I requested my call, I was denied. They aren’t able to email. The script obviously doesn’t allow for customers who actually have an issue. I did try and call again today to see if there was someone else I could speak to, same answer. I will post this review in as many places as I can to prevent others being out of pocket and subject to this farce of a company. Your customer service is appalling and you are robbing people of hard earned money. The cheek of you allowing me to pay and your driver accepting a tip.”

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Posted 2 years ago

“There drivers are thief's, they continually get the orders wrong and dont deliver what was actually ordered. Will never use them again.…”

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Posted 2 years ago

“This sucks! Problems all day! If you don’t have drivers for an area don’t offer the service”

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Posted 2 years ago

“My food was cold”

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Posted 2 years ago

“Order food from fire house subs 30 min before my hubby came home from work on lunch his only has an hr for lunch we waited his whole hr and still no food with no way to cancel and payed 40 dollars for this bs service this isnt the first time this has happened my husband told me to stop using uber eats months ago i didnt listen and here i am again waiting over an hr and a half food is defin cold NEVER AGAIN PROMISE HORRIBLE SERVICE PERIOD!!!!!”

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Posted 2 years ago

“Apparently they think of a food delivery as something which needs a deposit on hold for up to 14 business days. So they charge you twice for the full amount, each going through on your card, and refund one at a later date when they are sure you have exited the food delivery contract with them. Like...all I did was order dinner. Check their FAQs. They liken themselves to the situations that need deposit holds, like moving trucks and renting an apartment. I don't think those were their exact words, but that was what they insinuated. Ridiculous.”

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Posted 2 years ago

“Worst customer service. They truly don’t care if your order is wrong or damaged. A shame since I pay for a membership I am going to cancel. DoorDash, here I come!”

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Posted 2 years ago

“Absolutely horrible. Aa bunch off things from my order were missing and everything was cold bc it arrived long after the latest arrival time. Despite having UberOne they didn't compensate the $5 for the late arrival issue as they advertised, and apparently had sent out emails letting people know it was no longer available. So here's to letting everyone know here, in case you didn't. They also didn't give me any kind of compensation or try to do anything even when I asked for different routes of customer service. They basically treated me like I was bothering them bc I paid for a ton of food I didn't receive. And just. Ended it with 'theres nothing we can do.' Just horrible service. Won't be using again.”

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Posted 2 years ago

“Worst Customer Support I've ever had. I was charged $41 and change for a $21 and change bill. I have Deleted the app and will continue to place Bad reviews on this Company who in my mind is nothing but a bunch of THIVES”

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Posted 2 years ago

“You charged my credit card two times for the tip. I want a refund of one of the top charges . Refund my credit card $8.96 for the tip you charged me twice. Why do you need any other explanation? It’s pretty easy, you charged $8.96 twice for the tip and you need to refund $8.96 to my credit card Sent pics of charges and charges on my credit card statement… Not hard there promoter he back for 1 tip charge !!!!😡😡😡”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,779 reviews