UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,767 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Customer support is useless. If you have an issue, you speak to a helpless customer rep who cannot do anything or refer you to anyone”

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Posted 1 year ago

“Absolutely trash customer service. In fact to the point that I don’t care about uber eats or uber as a company anymore. I will never be using any of their services moving forward because every time I have, something went wrong and they failed to fix it appropriately. This was the icing on the cake. I ordered from Sapporo and realized that I put in the wrong address within 2 minutes of placing the order. So I cancelled it, waited 15 minutes and ordered the same food plus more! I found out today that they charged me for the original order and uber refused to compensate me in any capacity. I’ve spent 10 years in all kinds of kitchens so I know when an order comes in, you have a few minutes before they start working on it because that is the nature of the beast. You have to get your ducks in a row so to speak. If I had waited 10-15 minutes it would be fair and I would be in the wrong, however this happened within 2 minutes of placing the order. So I know that there is no way that the sushi I was ordering was already being made. This is an illegitimate charge.”

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Posted 1 year ago

“The delivery of the food was fast, tracking was on point, and the Uber driver was polite and maintained good contact. ”

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Posted 1 year ago

“Order breakfast...waiting for more than 80min now. If i wanted cold food for breakfast, i would have had some yogurt. Deleting you from my phone. Cheers”

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Posted 1 year ago

“I am currently trying to get an agent on the phone my driver cannot cancel my order and wasn't able to pick it up. When I try to cancel they want to charge me more then my order was. They ripped me off last week, the driver delivered food that wasn't mine it was even the wrong name on the ticket and all u er eats does is send me a message saying my order isn't eligible for refund....they are con artists and belong in jail. I am going to see if I can contact an attorney or someone and I'm not letting this go. They have never fixed it or given me any of my money back. What's worse is I have had no other option but to use them.”

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Posted 1 year ago

“Screw this company! Worst support ever! I will never order from them again. I say we file a class action lawsuit!”

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Posted 1 year ago

“Expensive. The delivery time is always at least double of what they claim. If you read a delivery time is 20-40 minutes, you will get your order over 1 and half hour. They always say it is not usually happens, but it always happen. Beside it gets extra fee. Unfortunately, sometimes thats only a option to oder from there. If there was other similar service, I would definitely went for that”

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Posted 1 year ago

“Complete garbage. If you think they're going to bring your food sooner it's legitimately a lie. Placed an order and the second it was placed the delivery time doubled to over an hour. Chatted their customer service and they were pathetically unhelpful, not willing to do anything. I'm floored by how horrible this is.”

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Posted 1 year ago

“Had our $55 pizza delivered tonight and it was a cheese pizza with extra cheese. Somehow the driver managed to cause the cheese topping to slide off the entire pizza and just leaving crust to eat. I told Uber Eats AB’s they would only refund me $4.65. Which is bs. The driver took a turn to sharp or something happened to the box and it caused all the hot cheese to slide off. The box wasn’t stored flat during delivery. Been a long time customer of this pizza place ( Momma Lucia’s). Deleted there app and will never use Uber Eats again. They should have gave me the $55 back. I even gave them a pic of the how the pizza arrived. Never again ordering from them. They have gotten to jig for their britches. I will use Grubhub or anyone else for future deliveries b”

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Posted 1 year ago

“Uber eat is big scam app. I just lost almost $100. I was new to this app and as I was learning the process of how to order, I accidentaly end up ordering the food but with in minute I cancelled the order. That time its was showimg cancel but once I got my bill end of the month these Scamer charged me. When I called them they refuse to pay me back my money.”

UberEATS 1 star review on 30th June 2024

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Posted 1 year ago

“Zero stars! didn't honor a 2x1 coupon, what a garbage of company! Don trust their promotions which is the only way to use it since everything is soooooo overprices even with Uber One membership.”

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Posted 1 year ago

“Ordered from Mc Donald’s around lunch time today, driver messaged me to cancel my order because HE couldn’t get to my house? So when I wrote to Uber Eats about a refund, I’m not entitled one? So the driver told me to cancel, but still paid for an order I never received, and the driver got a free lunch on me? Don’t bother using this app. Stick to Just Eat or just order directly from the restaurant if possible. These apps have ridiculous policies that’s make no sense whatsoever. Didn’t want to give a bad review to Mc Donald’s it’s not their fault. But stick to Just Eat. Uber is unreliable.”

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Posted 1 year ago

“How do you deal with bad customer experiences and make them go away? You delete the review-your-order thing! That way the restaurant and drivers don't get complaints because people can't complain anymore. I've had missed items, wrong items in every 5th order. But there's nothing I can do…”

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Posted 1 year ago

“I'm a restaurant owner,and when I applied for uber eats, they never mentioned about 3 option of commercial fee(15%,22%,30%),but only 30%. Later I found there were 2 more option so I tried to lower commercial fee to do better price to my customers. I called 3times to change commercial fee, they made me waiting about 45 minutes transfer to other departments and always said they couldn't change. Only they could do is acceleration. Asking for talking to supervisor, the answer was there's no supervisor. Wtf!!. This company killing your business.”

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Posted 1 year ago

“Shocking absolutely shocking second time I paid for food and no refund I am actually going to police with this now because the app declined my refund because of a driver logging food delivered and we received no food at all Not only does Uber make you feel like a liar they steal from customers too How disgusting is this I think Uber needs to get dealt with because this is way too out of control”

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Posted 1 year ago

“I had an undesirable experience with my Uber delivery person Heather DuPont. Not only did she not check to make sure my order was correct, she left a negative review at my business which had nothing to do with the transaction. When you work overnight in an emergency room, you rely on food delivery drivers to deliver the COMPLETE order in a timely manner because you are not able to leave and get it yourself. If that was the case, we’d never use and delivery service as it is very costly. We’d simply pick it up ourselves. Nothing is worse than looking forward to you much anticipated meal and find out you’re missing items….especially the chips for the salsa and queso. What good is chips and salsa and chips and queso without the chips? You could clearly see based on our order that the chips were not included in the bag. We ordered multiple food items and received one tied up plastic grocery bag of food. Any smart person would’ve realized that wasn’t the complete order. Not to mention, if my livelihood depended on delivering correct orders, you better believe I would have them check the order with me at the restaurant! What Ms. DuPont does not realize is that I worked in the food service industry for almost 20 years prior to being a nurse. I relied on gratuities to pay my bills. If I delivered an incorrect meal without correcting the mistake, my gratuity would directly reflect in my poor service. I consider myself to be an over-tipper because of my history and I am always very gracious when my order is correct. I decided to remove the tip from Ms. DuPont in hopes that she would get a clue and maybe deliver the complete order to other customers in the future. If she can not adequately perform the functions of her job, maybe she should get a new career. Also, leaving a very unprofessional review about a business you did not patronize demonstrates how inept and childish you are.”

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Posted 1 year ago

“Soooo over priced. $46 for 2 Bagel sandwiches. Never again.”

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Posted 1 year ago

“uber eats eating drivers life. they dont know the price of the petrol. they never heard about car maintanance. blood suckers”

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Posted 1 year ago

“A food item I paid for was not delivered and there was no option to report that in the app.”

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Posted 1 year ago

“This thing uber eats allows for drivers to have many stops before they bring your food is not right. the food is soggy and cold comes after hr pluz And sometimes you order before your work break to just realize you have to carry the food home and stuck it in the fridge Work on your system!!!!!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,767 reviews