UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,767 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Horrible. Menus are unavailable and condiments are hear say. I just tried placing an order now and got complete BS.”

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Posted 1 year ago

“Ubereats and their drivers are so horrible. They driver today called me and said to cancel my order because the restaurant was closed. Come to fond out, they weren't closed and uberr kept my money. They won't help me because I canceled. They don't care that the driver lied or that I am out $50.”

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Posted 1 year ago

“Waited 2 hours for my food. Food is soggy and cold when delivered. Horrible customer service.”

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Posted 1 year ago

“Horrible experience. I ordered my food paid for food, tip and delivery fee. Person dropped it off to the wrong house. I called uber eats customer service they said they couldn't get a hold of the driver and would not refund me. Leaving me with charges for food I never received!!! Horrible service!!!!!!!!!”

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Posted 1 year ago

“As a driver for Uber here’s some tips Be helpful to the driver make sure you order with 5 mile radius so you can get your food hot leave a tip don’t be cheap If you live in a complex with 100 homes or more use your common sense and meet the driver outside or direct him to you dont depend on gps along But unfortunately a lot of you just because you payed for the service you want everything to be so easy and to be at your door step I hope this will help some of you Treat people the same way you want to be treated just because you payed for something doesn’t make you special”

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Posted 1 year ago

“Absolutely WORST delivery service!!! Orders always delayed and they expect you to want cold food!?? I will never use uber eats again”

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Posted 1 year ago

“I’m not surprised your company has only 2 stars. I had the worst experience today. Will never order thru your company again. Tried to contact customer service and my issue was completely disregarded”

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Posted 1 year ago

“Refused to let me use a promotion THEY offered to me involuntarily,then when I contacted them,to tell them it had failed to work,I was accused of having fraudulent activity on my account!!! Absolute joke of a company!! Will NEVER use again!!”

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Posted 1 year ago

“Wrong order ..or missing items.. always cold.. don’t bother”

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Posted 1 year ago

“I updated my address in the system and my item's were sent to a previous address and Uber customer service was unwilling to correct the situation. The customer service was terrible and I will no longer use Uber eats service.”

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Posted 1 year ago

“Worst customer service ever and I feel like it has been moved to India who are handling all the complaints who ends the conversation before I am finished with my complain. I attempted 3 times for a wrongful order I received where I had followed the same steps from a same restaurant which I have ordered over 8-10 times and that too same plate. Instead of just listening to the complain and doing something about it, they all had same automated reply and then ticket closed.”

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Posted 1 year ago

“Promised a 15% discount on food order as first time user. This offer was not honoured though the code was right and the order was for over $80. Why?”

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Posted 1 year ago

“They cancelled my order an hour after I placed it with no explanation!!! Do not order fro this company!!!!”

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Posted 1 year ago

“I got someone else's order. No way to exchange it. No problem person to talk to. Driver could not come back or straighten out order because "he no longer had my address and even though the person who received my order had also called him. Until today UberEats had been our favorite place to order food. We always have large tips. No more! If someone cannot be available to correct problems I will consider not using. Even the driver, who caused the problem, could not help. Why bother giving out his name?”

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Posted 1 year ago

“This company is sadly unprofessional where they get these people from!!!”

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Posted 1 year ago

“I love uber eats my food is always hot and fresh when it's brought to my 🏡”

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Posted 1 year ago

“Awful. On a strike with how expensive this trash is for ghetto workers and people who can’t follow a damn GPS. Greedy company.”

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Posted 1 year ago

“Horrible , RUN , don’t Use this app to get your Oder delivered. I recently went to Florida and order from Uber Eats from “Rejoice restaurant and bar” the Uber delivery had multiple orders and gave me the wrong oder , I reported my food to be wrong on the app and over the phone . The costumers service I got was horrible , the denied to give me my refund back knowing the receipt didn’t match with the food I was supposed to get. They lied to me over the phone telling me they will give me my refund back and that I should wait 3-5 business days to get my money but which I waited but never reciprocated my money back, I called them to inform of them about the issue they told me they can’t refund me back my money because it’s been past 48hours, I had to go to my bank to get my money refunded back to me . Don’t waist your time using Uber eats to get your food delivered because they don’t help the customers when issues arise.”

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Posted 1 year ago

“Cold food. Drivers don’t show up. They add on other deliveries without telling you prior to payment. They change the wait time. Don’t offer to put situations right. Awful”

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Posted 1 year ago

“Absolutely shocking! They have no care for people whatsoever. Missing or cold food, it can take forever to arrive and now they just cancel orders after 20 mins of waiting for the food. I wish the takeaway places would invest in a sum up and reader to avoid all this. They charge lots more for the orders and are not even doing the job they should. I'm disgusted and annoyed at both the Company and drivers, there is no customer service involved just take money and don't give a toss. I'm not using unber eats, deliveroo or just eat anymore!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,767 reviews