UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,767 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I. 2 days I've had 3 bad orders abd they won't refund or credit my account. Consumer shouldn't have to pay for missing items or undercooked/overcooked food that can cause food poisoning!!”

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Posted 1 year ago

“Worst customer service ever. What they could do for me is refund me my money after delivering my food to the wrong address. It took talking to what I assume is a bot to get all of it back. Would not give me a phone number to call and talk to someone”

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Posted 1 year ago

“First they charged me delivery, should of been free, then another charge for faster delivery and was still late. Paid 30$ total for a 7$ sub! Refused to cancel order and refund anything back. Will never use them again”

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Posted 1 year ago

“I would give you no stars if I could. No customer service. I tried to cancel a very late order and was then charged for the total amount of the bill. This is ridiculous! Had I known and been able to reverse the cancellation I would have.”

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Posted 1 year ago

“I had a very disappointing experience with Uber Eats recently. I placed an order, but due to their app's confusing interface, the order got canceled. Despite this being a fault with their app, Uber Eats did not refund my money or even offer store credit. To make matters worse, finding a way to contact their customer support was incredibly difficult. The app does not make it easy to find a phone number or access support. When I finally managed to reach out, the customer service was abysmal. They were unhelpful and did not take responsibility for the issue. Overall, this experience has left a bad taste in my mouth (pun intended). Uber Eats needs to improve both their app usability and their customer service significantly. I will not be using their services again.”

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Posted 1 year ago

“first time using this service. ordered food at 1130am. Said it would be here by 130 at latest. at 120 they canceled my order. refuse to compensate me, refuse to deliver the food, refuse to do anything. constantly ended live chat on me with no resolution avoid at all costs. I will be closing my account asap.”

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Posted 1 year ago

“1 star cause there's no lower rating. All I can say never before and never again. I hope your driver enjoyed my shrimp and ribs”

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Posted 1 year ago

“The last 7/10 orders have been an issue. Last order the driver was outside my building and cancelled my $110 order. I won’t be using it anymore. I’ve had enough of this very unreliable service. I’ve had more issues than actually good service. It’s time to move on.”

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Posted 1 year ago

“Bar customer service ufaroo is the worst”

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Posted 1 year ago

“Terrible. I left clear instructions to leave the food outside the house. Instead they waited and then threw away my food and took £30. Not acceptable. Greedy company. Customer service does not care and are rude and dismissive. Do not use them. Deleting the app.”

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Posted 1 year ago

“Trash! Not only they price higher than the real price and charge high fees but rob what is not theirs at the very first chance. If Zero was an option i would have chosen it!”

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Posted 1 year ago

“Awful customer service pretty sure a robot responds with basic dummy commands. Some driver took my food somewhere and took a picture at someone’s house not mine who knows maybe their own house and over even got an apology from Uber so no dinner and took my money done with them. They are a ripoff”

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Posted 1 year ago

“Charged twice for an order by the app, wouldn't offer a refund or credit after following the apps instructions on authorization holds. Just lost this customer (although I'm sure they don't care).”

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Posted 1 year ago

“When I went for pick up the location didn't exist ..uber eats told me they can't do anything about it... later after I was shunted from one location to another . I was directed to another restaurant where the manager threatened me and snatched my phone”

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Posted 1 year ago

“Uber eats garbage. High taxes, horrible delivery service, they cancel your order after you wait over an hour. Worst service ever”

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Posted 1 year ago

“Tried them twice both restraunts on their site canceled order . 45 minutes of my time I'll never get back!!your a glutton for punishment if you use these guys !!”

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Posted 1 year ago

“Took an hour and a half to arrive so I didn’t even get to eat the food because I had to go to work. My sister picked up the food for me and when it arrived the ice cream was completely melted and the chicken looked like it had already been eaten out of and was really poor quality”

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Posted 1 year ago

“If I could leave less than 1 star I would. Terrible service. Terrible customer service. Please don’t use Uber eats. I ordered from dominoes and they were the ones delivering the food. I was told the food would arrive at 12:35, it showed up at 1:20 and I was outside waiting the whole time, calling people, chatting with customer service and no one could give me any info. They also were out of Caesar salad and when I contacted customer service about a refund they refused to give me one. I will never use Uber eats again. DoorDash is MUCH better”

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Posted 1 year ago

“Terrible company with poor customer service. The drivers are ok, but if the restaurant leaves out something or gives the driver someone else's order, customer service at uber tells you to "deal with it" with instructions on how to delete your uber account if you don't like it. Door dash is a much better company”

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Posted 1 year ago

“I was charged multiple times and I haven't received my money back, wait line is 6-12 hours a d it has been more than 4 days and they haven't answered yet, so u could say a long week wait line. Really bad customer service, I will contact my bank for that situation instead waiting to resolve this situation with them..... FOOD WAS GOOD ON TIME AND HOT BUT THE APP CHARGED MULTIPLE TIMES AFTER THE DRIVER DELIVERY THE FOOD.”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,767 reviews