UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,767 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had an issue with Ubereats until recently. They are stealing people’s money as they are charging for items that were never received and when contacting customer service about the issue, they refuse to deal with the matter. I will never ever use this service again they are a big scam.”

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Posted 1 year ago

“Horrible experience, charged me more than double the price on a grocery store. From $51 the final dab was $105. And they blamed the grocery store. Had to talk to 4 or 5 people and couldn't solve this (I asked to speak to a supervisor - in vain).”

UberEATS 1 star review on 11th July 2024

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Posted 1 year ago

“Their customer support is the most anti customer entity in the universe.”

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Posted 1 year ago

“So tonight i placed a online order at hooters where i needed it to be delivered to me but they never assignment anyone. So i changed it to pick up. Well when i got to pick it up no one and i mean no one acknowledged me or tried to help. I called uber and they told me since the order was canceled they couldn't do anything about it since the order was prepared. That's not right because now I'm out of food and 40+ dollars.”

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Posted 1 year ago

“For what I had to pay for the sorry food I received tonight from Taco Bell using Uber eats. They are a joke and won't be bothered with me as a customer. The food was horrible and prepared incorrectly.. did there little complaint form on line and of course none of the 54.00 I spent was refundable. Enjoy that money. There won't be any more coming from me ever... Uber eats is a damn joke!!!”

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Posted 1 year ago

“Maybe they're great for customers not so much for delivery drivers every chance they get they lowball you on orders have to drive so far and sift through orders takes over 16 hours to make a decent wage and now they knock you knock you down to bottom level even if you have 100% customer satisfaction no easy feat because you won't take there cheap orders basing on car not time for going around the world paying bottom dollar if it does pay well already picked up by someone else even if assigned to you. They claim don't control how much u get but they base it on your car to pay you bottom dollar so yes they do”

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Posted 1 year ago

“Worst customer service ever experienced from such a reputable company. No return policy for the electronic devices, every customer service representative shared individual excuses to decline the return. Some of them even lied about their rules”

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Posted 1 year ago

“I am writing to express my extreme dissatisfaction with a recent order experience I had with UberEats. I ordered a Big Mac Medium meal, but only the fries and orange juice were delivered. The main part of the meal, the burger, was missing. I immediately called UberEats customer service, and the representative apologized and assured me that I would receive a refund for the missing burger. However, I was only refunded £1.95, whereas the burger itself costs £4.79. This discrepancy is both baffling and unacceptable. When I questioned the refund amount, I was told that the refund policy is in line with McDonald's, and there was nothing more they could do. This policy leaves the customer out of pocket and seems entirely unfair. As a result, I am left feeling hungry, extremely disappointed and frustrated. Given this experience, I will no longer be using UberEats and will be sharing my negative experience with others. I hope UberEats will reconsider its refund policies to better serve its customers in the future.”

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Posted 1 year ago

“They refuse to refund an item I didn’t receive”

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Posted 1 year ago

“Food wasn’t received. No photo was attached to the order for delivery. PIN number was sent in a text message.”

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Posted 1 year ago

“They don't tell you, but if you order pizza at domino's, uber keeps all fees that you have to pay and it will always be a domino's slow as snail cold pizza delivery. NOT UBEREATS, UBEREATS IS NOW CALLED UBER CHEATS. NO MORE.”

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Posted 1 year ago

“Thieves. Didn't get items I paid for. Was told I was not eligible for refund. Scumbag company”

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Posted 1 year ago

“Uber Eats failed to honor the confirmed promotion. Furthermore, several of the items that were delivered were in terrible condition, and/or were incorrect items. In one case, the item was past the use by date. Customer service was totally unresponsive; I kept receiving canned answers to the "chat" complaint. I was told it would be escalated and I would receive a reply within 12 hours. 2 and a half days later, no reply. I attempted to them again through a different Chat. They told me that can't do anything for me more than 48 hours after the order! I kept telling them that I complained immediately, but I kept getting that same canned reply. I have ample documentation of all of this. I should have been charged $52.28, and even with one item out of stock, they charged me (including for the damaged and incorrect items) $95.21.”

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Posted 1 year ago

“Note. This is not about the driver but about your customer service. First time using app and after ordering I noticed the restaurant used was 50 minute drive away. Within a minute of ordering I tried to change the location from where the food was coming from and began to chat with someone through the app I was told I could not speak to someone in person and if I cancelled I would still have to pay for the order. I told them there were 5 other locations of the same restaurant which were much closer and I just wanted to change the location it was coming from. They continued to stonewall and delay, telling me the same thing that if I cancel the order I would still be charged. I placed the order at 8:45am and was originally told the order would arrive at 9:40am. While chatting the delivery time changed to 10:15am, that’s 90 minutes after placing the order!!! The food was stale by the time it was received. I could handle paying for the food and tip for the driver and even the $15 service fee However, what I do not find acceptable is either the lack of caring, poor communication and/or incompetence for customer service I received. Customer service would not tell me until I asked numerous times if there was a way to pick the location of the restaurant when you place your order. This was my first and last time ordering with Uber Eats. The most frustrating experience ever where I truly felt like you could care less about the customer and only about their money. Well my money will be going elsewhere now and I will tell all my friends. Goodbye.”

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Posted 1 year ago

“They changed the total of my order after the order was completed. Stealing extra money after charging $13 in fees. Scammers. Use another service”

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Posted 1 year ago

“I would give a negative number, but 1 is the lowest. My son received an UberEats gift card and couldn't place an order. After calling 3X, each time I was placed on hold, the call dropped. The 4th time, after 20 minutes, I was told someone will be calling shortly, as they needed to escalate the problem to a different department. Next day, after no calls, I was told the exact same information, they would escalate the call to a different department, and I should expect a call. After requesting a supervisor, I was denied, as it was stated, it was just sent to another department. The same responses were provided, probably from a cue card, "I understand your problem, but we have limited access and it was forwarded a department with advance research". So I was denied access to a supervisor, the most incredible frustrating and poor customer service I've ever dealt with. And in all the "expert" customer service, my godson unchecked a box on the app which prevent the orders going through. You guys couldn't figure one out? Wow! Why have this useless department, all it does is frustrates customers. Never, never, never, use Uber Eats, HELLO DOORDASH!!!”

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Posted 1 year ago

“I ordered twice my order by mistake, so cancelled (in 2 minutes). Then placed my order 1x. I chatted with representative to explain my issue, was reassured that it was temporary charge. Next day, I learn I am charged cancelled order 130$, second order 60$ and received only one of two orders. ( the cancelled one) I speak to reps and it’s same paragraph of so sorry your gonna have to pay it all. Next time, check your order PROPERLY!!!!!! Like why even have cancellation option?!!!! Insane frustrating - WILL Never use app again and will TELL ALL MY FRIENDS the same.”

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Posted 1 year ago

“I have ordered groceries like about 13 items from Iceland recently, I have received only few of them. 6 of items are missing. I have contacted the uber eats customer service , they aren't doing anything about it. Not giving refund I understand, but atleast they should send the items by contacting the store. I am so passed with how the treat the customers. Never ordering by using uber eats again. Its like taking money but not sending products. What kind of robbery is this??? Shame!!”

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Posted 1 year ago

“If I could leave zero stars I would!!!! I called customer service after receiving my order from KFC ordered a chicken strips basket I didn't receive my soda nor any sauces I ordered to did them in they were dry and couldn't enjoy the only thing customer service said is they were refund me for my soda that doesn't help the fact I couldn't eat the chicken strips due to them being so dry without dipping sauce and all she can do is say sorry there is nothing else they can do all they want is your money they aren't about customer service or making it right”

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Posted 1 year ago

“We have restaurant and have account with Uber as business. Uber stop paying us and when inquire they won’t tell us why they are not paying us. Just giving us run around that payment will be made today or tomorrow. We decided to stop taking orders and that point Uber said we owe sales tax and they are garnishing the payment. Called IRS office and we were told everything is clear on our account. Finally found out uber made a mistake and used our business tax ID for another business 1099k. Now we are told by Uber we have to get letter from IRS that our account is clear. Once uber receives this letter from IRS they will look into this matter and decide if we will get paid or not. We are local small business and our payment for 2 weeks been withheld. Never trust Uber worst customer service”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,767 reviews