UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Horrible company that steals money, thieves fraud and horrible customer service do not trust this company”

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Posted 2 years ago

“Uber eats picked up my order at the restaurant and then canceled the order resulting in my wife and I not getting our order. Uber eats cannot do anything right! Terrible service! I will never use them again. If you order from Uber eats you will lose your money.”

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Posted 2 years ago

“2 consecutive orders today whole items missing uber driver went back to restaurant came back with nothing again only cups no coffee. uber refuses to refund scammers and i will be reporting them.”

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Posted 2 years ago

“They take an order with an arrival time of 1:03 PM. The driver shows up, looks at me, identifies himself, identifies me and tells me he has no food for me. Says they sent him here without food. What kind of driver drives 30 minutes without food. The app clearly showed pick up two items when he showed me his directions. Support was useless.”

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Posted 2 years ago

“I ordered a veggie patty bowl from a local Subway. After about 10 minutes the driver informed me that they did not have veggie patties at this location. I canceled the order and they charged me $23 anyway. For no food! I chatted with customer service and they told me over and over again that since I had canceled the order they could not refund me my money. I contacted my bank and I will cancel this transaction.”

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Posted 2 years ago

“I ordered from Bojangles today. It was a 3 piece white dinner, a biscuit, and a ham biscuit. I received a 2 piece dark dinner, no biscuits, no ham biscuit, and tea was warm. When I sent a picture, I was only allowed to send one and I received $6.84 for a 20.00 order and the order was wrong. So I basically spent $9.00 and a $5.00 tip for a regular hot sweet tea.”

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Posted 2 years ago

“Uber Eats has the worst customer service. You can't speak to anybody unless it is related to one specific order. I have tried to reach by phone or email multiple times to discuss something with my account to no avail. It is ridiculous that there is no way to speak to them. As a single person I probably place 4 orders per week. They charge high fees for a single person to use that often however their service is usually very good and I don't like to cook much. But that doesn't solve my issue that I want to discuss with a real person about my account which I was paying monthly but switched to annual last month.”

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Posted 2 years ago

“Disgusting service. Food left god knows where. Won't refund me. I waited until the latest est time of delivery to chase my order. Am being told, I took long to enquire about my order! Absolutely fuming. Apparently driver rang, I was in shower. No message. I have no idea where the driver took the photo but its no where near my house. My road is a very long road”

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Posted 2 years ago

“I have contacted Uber eats several times for unauthorized charges and proved to them that my phone was stolen during a move and I was locked out of my email account on file until now, I no longer lived at the address being used, and I was locked out of my account from using it and they did nothing to help, they didn’t even close the account when I asked, now I am fighting with the company to get reimbursements for unauthorized charges and now had to bring in the police for more assistance. The customer service is very poor, I am a very loyal customer but that means nothing to Uber eats. I just want my hard earned money back and the account closed to stop the issue. I have given proof and just keep getting met by a computer answer. I am not going to stop until this is resolved. You customers should be more valuable to you than this. I really hope the owner reads this and fires whoever did not resolve this because it is unprofessional and careless, it makes this company look negligent. I sent hospital letters showing I was not present, out of town receipts, and a police report and the screenshots showing I was locked out of my email and had to contact support to regain access but nothing. If I do not get a response from Uber to resolve this, I will upload all data proving these are not my charges and your company allowed it. I have the proper documentation that I will keep between me and Uber eats if they care to help. Thank you”

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Posted 2 years ago

“Uber eats sucks I got the wrong order for chipotle completely inedible and they refused to give a refund they are such a joke will not be gambling with my money”

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Posted 2 years ago

“These motherfuckers keep charging me, and don't even refund me. I will no longer be using them. I will delete all my accounts that are connected with them.”

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Posted 2 years ago

“I placed my order with Uber eats. Delivery driver came with my 2 drinks and food. We both looked at the drinks and we both said it doesn't look like drinks I ordered. Delivery driver took the drinks back with him and never returned. Uber will not refund because it's not in there policy. Each time I called customer service,5 times, each ine read from a script and gave me same exact same answer. They put you on hold pretending to look for management. Every time (5) there was no manager. Poor, poor customer service. DO NOT USE THIS SERVICE!!”

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Posted 2 years ago

“Ordered food from a local restaurant in Mission Valley, CA through UberEATS. I went out to look for the driver at the time the delivery was supposed to arrive. The driver didn't bother to notify me that s/he had arrived. My food was left on the ground. Flies were attacking the boxes when I went out to look again. I will never order through UberEATS again.”

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Posted 2 years ago

“The worst company that robs you of your money”

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Posted 2 years ago

“Horrible have not got the order no one called us neither no message and Uber charged us the provider driver number was incorrect Uber claims they deliver bloody thief’s lias harassers horrible bloody charge for Uber one then put marketplace charges, their drivers eat food and claim car did not respond”

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Posted 2 years ago

“Wrong and missing food was sent. I literally paid for meals that I never received and Uber had zero care and did nothing. In fact would barely listen to my complaint and brush it off entirely.”

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Posted 2 years ago

“Please buyer beware I had a mini stroke I was at home after coming out of hospital I ordered food it did not arrive the drive when I called laughed and said he left it somewhere in the area as he could not find my address Uber eats refused to refund please don't but from them if Thier sales reduce they may upgrade Thier service”

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Posted 2 years ago

“Almost every time I get something on here it goes wrong I will never order on this app again I didn't even want too give one star f y'all to the fullest”

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Posted 2 years ago

“Liars, Scammers and thieves. Customer service sucks! Deliverers are eating customers paid food and pimping tips! All you third party delivery eat needs to be discontinued, done delivering.”

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Posted 2 years ago

“**Terrible Service and Poor Communication** Bad application compared to others. They have zero communication skills and service. I made an order through them, and after clicking submit, I noticed the selected address was my work. Within a few seconds, I clicked cancel to amend the address to my home. They charged me but didn’t deliver my order to either my home or work. I contacted the restaurant, and they were helpful, but when I started chatting with the Uber Eats agent and explained the situation, it felt like I was talking to a robot. The agent just repeated the issue as if copying and pasting, then closed the chat while I was still typing. It seems they don’t want to work. Worst service ever. Since my favorite restaurant is only available on this app, I will never order from them again. I’d rather not order my favorite meal because of them. So shameful. I went through low-rated reviews to see if I was the only one who had a bad experience and was surprised that most reviewers faced the same issue. I think they should take these bad ratings and reviews into consideration to improve their performance.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,877 reviews