UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,767 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have refused to refund me for missing items a few times. Also, my mom lost $50 for an entire meal that was never delivered. Very long delivery times! Use Uber eats only as a last resort and if you’re desperate! And also be willing to possibly lose money!”

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Posted 1 year ago

“Bunch of crooks. I ordered a buy one get one ice cream and paid $20 plus a $5 tip and only received one of the ice creams. I called Uber eats and the lady in customer service told me it’s not their problem and to deal with it. Worst company ever.”

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Posted 1 year ago

“Do not order with Uber keep pushing orders back to add more deliveries and their drivers too stupid or don't understand customs in the united states to knock on door maybe should hire competent people”

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Posted 1 year ago

“Delivery driver delivered my food to the wrong address. No idea where it is. Three different customer support employees refused to refund me because "the food is my responsibility" once it is dropped off. Okay... so it' my responsibility to go on a scavenger hunt for my food when I have no idea where it is because of their driver's incompetence?! Got it.. Deleted the app and will never re-download it again.”

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Posted 1 year ago

“Worst experience ever! My food was delivered on a bike in 33+ weather. The guy called me and his English was so broken that he couldn't even leave it at the manager's office. He left my food at a random door with no number provided. I tried to call him back and the number wouldn't go through. Contacting customer support was useless as they said he couldn't reach me, cancelled the order and no refund. NEVER AGAIN!”

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Posted 1 year ago

“I ordered some soup for my mom that's lives out of state at a nursing home. The drive text me 30 mins later advising me that there was no soup ad to cancel the order which I did. I received a message from your company stating since i cancel the order they were charging me $11.88 as a penalty. I contacted them and they stating since I canceled the order I was penalized. I let them know there employee instructed me to cancel but this company wouldn't give me back my money. I ask to speak with a supervisor and that request was refused. This is the worse experience ever and this company is full of crooks”

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Posted 1 year ago

“Can't enter my address manually and it can't find the address so can't use them hence 1 star”

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Posted 1 year ago

“Worst delivery company ever Love to take your money at a crazy over increasing rate on the original price but if you have any problems with your order they don't want to know they just give the two fingers to you and you have to take the lost. Company needs to start respecting their customer before it goes under. I've stop using uber now and i can't see myself ever using this scamming company again. Please think twice about using this over priced, money grabbing, disrespectful, scamming company.”

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Posted 1 year ago

“My order took 2 hours to finally arrive, worse all drivers kept on cancelling on me but when a customer cancels is wrong, how is it fair that the app is saying the driver is fetching your order only for them to cancel 20 minutes later. Your business model sucks!!!!!! It was my last time using Uber Eats.”

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Posted 1 year ago

“Customer Service Sucks, Now That Everything Is On Chat Only , GOOD LUCK, You Keep Getting Transferred From One Agent To Another, And You Can Spend All Day Like That You Won’t Get Help You Need, Because None Of Them Know What They Are Doing, All You Get Is Let Me Put You On Hold 2-3 Minutes & Then They Transfer You & That’s It…. Same Thing When You Call On The Phone They Will Hang Up On You or After They Say Give Me 2-3 Minutes You Already Been Transfer To Another Agent, And You Have To Explain Everything From Start… Its a JOKE SERVICE REALLY…… 2nd Thing Is They Expect You To Drive Over 20 Miles For Like $6 Dollars & Usually That’s 2 Deliveries It’s Crazy, Do They Not Know That Gas Is $5 Dollars A Gallon?? So Uber Takes 60% No Matter What & Expect You To Basically Work For FREE , 3rd Thing Is They Will Send You For Pick Up & When You Spend You Time,Miles, Gas , You Get There Restaurant Is CLOSED , They Don’t Want To PAY You anything, They Just Cancel The Order ITS A TOTTAL BS”

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Posted 1 year ago

“Everything has gone to a charge. If u want your order faster pay more or they do other deliveries before you. No guarantee anymore on what time your food is even delivered.”

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Posted 1 year ago

“Well I ordered a food but then I cancel it for a few minutes they still charge me. So frustrating”

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Posted 1 year ago

“Uber eat is horrible and they up the cost on the food, however I still used them in spite. I place an order and was confuse about my Uber cash promo $20 if it was applied to the account and did not mean to cancel my order they still charged me 33.34 for a pizza from Marcos but the receipt says 26.71 sorry which would have only been 6.71 out of my pocket but the was not the case Uber charged me 13.34 and that’s not the price customer service told me!!!!! I am extremely upset with this company and they need to come up with a better solution like not allowing cancellation if u still are going to charge full price just bring me the FOOD that’s not fair and they don’t even care or care to send another driver out. They take the food and your hard earn money and all you get is you should have cancel on your end !!!!! I hate this company”

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Posted 1 year ago

“Ubereats is trash. So many bad experiences.”

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Posted 1 year ago

“If I could give a zero, I'd still demand a "below zero" rating. Ordered via Uber Eats, which was a disaster in itself. Once our food finally arrived, it was extremely disappointing. My (canned,) green bean side was submersed in a pool of green liquid and was tasteless. The chicken wrap was equally disappointing both in size and taste. My wife's two meat meal was similarly unsatisfactory. Brisket was soggy and flaccid. If it wasn't for the very small portions of sauce, the brisket would have had no taste at all. The ribs were equally bland. Admittedly, the delayed delivery (due to the Uber Driver admitting to having not read our clear directions) may be responsible for some of the disastrous presentation. We'll never order from both Black Bear Bbw and Uber Eats again!”

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Posted 1 year ago

“Their customer service is horrible. All about the money and dont care about customers.”

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Posted 1 year ago

“They don’t have a customer service. Tried to order using a coupon like 40 times and each time it says I’m not eligible! HOW??? Plus it’s not just 1 time thing. I have gotten countless emails with over 10 different coupons saying I’m eligible and when I’m at checkout? Somehow it doesn’t work! So over it”

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Posted 1 year ago

“They have horrible customer support and they are trying to get over on people I was charged for an order I never received and they refused to refund me”

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Posted 1 year ago

“I didn't get my order then they refused me a refund even I put message for delivery to call me when outside never did just sent me a picture of my food on someone's wall also explained this is there proof of trying to contact me what is the point of adding additional information if they wont use it”

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Posted 1 year ago

“AFTER WAITING A HALF HOUR FOR IT TO SAY PICKING UP THE ORDER, i TRACKED THE DRIVER 40 MINUTES AWAY, I CONTACTED HELP CHAT THEY RUSHED ME, CANCELLED MY ORDERM CHARGED ME AND DISCONNECTED ME, THEN I CALL AND THEY WERE RUDE , SIAD IT WAS MY FAULT AND HUNG UP ON ME.. GREAT CUSTOMER SERVICE.... NOT! GOING BACK TO DOOR DASH, MUCH BETTER SERVICE”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,767 reviews