UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber eats is one of the worst online delivery services I have ever used. It was my first time due to receiving a gift card. Every step of the way was rough. It can be brought to a faulty system where nothing works right in any way. You have to give your driver a PIN. Door dash would never. I had to leave my building to find my driver. Again door dash would never. Anyway it’s a 0/10 for me. I hated the experience and never want to do it again.”

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Posted 2 years ago

“Driver spilled the soda in the food bag. The help center will take 24-48 hours to look into the problem.”

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Posted 2 years ago

“Driver delivered very late and to the wrong address and was very rude about it. We had to waste more time getting a refund, they didn't bother to help us out any more over the minimum and we had to get food from somewhere else. Abosolte worst company to deal with”

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Posted 2 years ago

“Are we all starting to feel the extra expense using Uber eats as well as the poor service but delivery drivers . It’s become so expensive to order food and then when your driver picks up other orders you’re getting a meal now that is 40 - 50 and it’s cold . There are also so many drivers calling or saying I’m here but can’t find the entrance but yet are sitting in their cars out the front on the phone . The cost of food now is high and yes we would pay for convenience but I’ve now received so many meals that are cold and I have to heat and some I can’t for quality taste like burgers or chips , kebabs But paying 50 bucks for some meals I have to reheat and go find a car on the street it’s no longer worth it any more . It’s gone and it’s think we are all starting to feel the cost of living but to order food at high cost and it’s cold and taste bad or you need to reheat it’s now a no go anymore”

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Posted 2 years ago

“I ordered a couple coffees and sandwiches from a gas station about 1.5 miles away. It estimated the delivery in about 20 minutes. An hour later it still isn’t hear. Their chat function took just enough time arguing with me to get a driver and deliver it… 1 hour and 30 minutes later.”

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Posted 2 years ago

“Uber Eats had 4 pending charges, one attempted order NEVER completed, but one did charged 3 times 2 charges debited on the same day and another one debited the day after. DISHONEST PRACTICES. CONTACT BBB and file a complaint.”

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Posted 2 years ago

“I had food missing in my order, I contacted the support number to be told they have written my problem down but no refund or delivery of food can be done. The manager didn’t want to know, he spoke over me and treated me like rubbish. He proceeded to hang up on me when I was asking if there was anything I can do apart from what I was trying to do. Definitely will not use uber eats ever again!!!!!!”

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Posted 2 years ago

“Scam app taking my money and never refund useless I tired to contact them more than 100 times they never sort out or refund”

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Posted 2 years ago

“Terrible, they just never show up”

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Posted 2 years ago

“Employ delivery drivers that don’t deliver food rang restaurant they told me delivery driver stole my food and he’s know for doing it .. Don’t understand why he’s still got a job !!had to chase them around I don’t normally use Uber eats and I definitely won’t be using them again, Had to reorder using Deliveroo no problems”

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Posted 2 years ago

“My order never got delivered refused me a refund so I said I will call trading standards 2hours later I got my refund I've deleted my account and will never use again 🙃 they are a bad company”

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Posted 2 years ago

“Led me on with a 50% discount, so I ordered 6 NY strip steaks from Albertsons along with a few other items. I was saving roughly 95.00$. However my driver couldn't find the NY strip steaks, so without my concent replaced them with a cheaper 7 dollar steak, and yes just one. Uber eats refused to ajust the price, so instead of getting a 50% discount, I got charged 45 dollars for a 7 dollar steak. By the way out of 10 items, only 1 item was right. Doesn't matter that the driver took a whole hour shopping for 1 item. My advice is use Wal-Mart delivery, or just save the time and money by doing it yourself! Uber refused to adjust my receipt or offer any kind of refund. This was also the 3rd time in 3 days that this happened. It cost me 32 dollars to have uber buy my 23 dollars worth of groceries. That was a 5 dollar tip included.”

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Posted 2 years ago

“I used Uber Eats for a year now in Montreal, Canada. It's been okay, but recently I've been scammed three times in one month as the drivers stole my orders. They mark it as delivered after busting the delivery time and I just can't communicate with them or give them bad reviews after that. They lie about traffic (some dude was delivering on bike, duh). And they just disappear like nothing happend. Uber eats are doing nothing about it. They reimburse quick, fine, but with crappy robotized apologies before they cut the chat promptly, while I have to wait another hour hungry af. They just don't care about their clients. I lost confidence in their product that could be so great woth better control, rules and policies with their delivery people. Their high prices doesn't worth the poor service. I'm not doing business with them anymore.”

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Posted 2 years ago

“Order came food was cold, called customer service and they kept talking over me and saying they cannot refund and I asked to be put through to a manager she said they were all busy I said I was happy to wait she said no and I asked for her name or reference number and she gave me the name tess but nothing else and said is there anything else I could help you with I said yes to speak to a manager and she said if you have nothing more to say I'm ending the call and hung up she wouldnt let me speak , terrible customer service all round.”

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Posted 2 years ago

“I’ve just cancelled my membership. This app has gotten considerably worse over the years to where now, it’s better to just use door dash and Lyft. The poorest customer service you can imagine and constant incorrect orders”

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Posted 2 years ago

“They take your money and don’t give you all the food and then don’t give you the money back for what you don’t receive. They suck!”

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Posted 2 years ago

“I am restaurant owner and I have a big problem with ubereats. Is almost 4 months they didn't deposit my sale in my account. Two times they promised me everything is OK and we gonna deposit your money but they never do that. Now after 4 months they sent email for me about investigation for this problem. In last 4 months what day did. Investigation about what. I sent 3 times all of my documents for them and then they requested for my documents. Totally I don't know what's going on in ubereats company.”

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Posted 2 years ago

“The driver drops the milkshake and smears it all over the carpet with his fingers and tries to put the drink back together after it’s been laying on the carpet already. He tried to hide his actions by not including the huge stain in his original delivery photo. Basically did everything that he could to hide it. When I heard it hit the ground, I went and open the door. I saw him there, gathering it on the floor, and I close the door right in front of him. He still thought it was a good idea to leave the food here even though he should’ve cancelled it on his own and been honest about his mess up and ruining the order. Such a disgusting company to deal with.”

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Posted 2 years ago

“Delivery took over an hour and was offered 6.44 in uber cash ? WTF....barely covered delivery charges.”

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Posted 2 years ago

“my original order was put in at 730 PM the driver stole that order, got my refund re ordered directly after and it is now 950 and the order still hasnt been picked up. so far the delivery driver has changed four times from the time of the second order!!!!! WTF?!?!? so uber eats canceled my order to many drivers canceled on the pick up!”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews