UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,773 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Thieves. Do not order with them.”

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Posted 1 year ago

“As a driver for Uber eats I can honestly say they do not care about the customers or the drivers simply about making their money. Compensation is surely the last thing that they will do. Several days I’ve drove to locations both near and far to pick up orders that have already been picked up. In return Uber offers $3….it’s not enough for the drive and time wasted however it’s something. Just today I was told that I received too many compensated payments and was no longer able to get compensation.”

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Posted 1 year ago

“Horrible experience. I ordered food on Friday 24 May the driver tried to call me and I missed the call. He left as per the policy s of Uber. I tried to call him on a 087 number and could not reach him. Uber eats refuses to refund me as they believe that the driver followed the procedure. For all I care he could have phoned me from anywhere as we did not see anyone outside during that period. All I want to know what happened to the good. Well ubers policies allows for this and does not really care about their customers.”

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Posted 1 year ago

“After several calls and refuse to give refund of $26.”

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Posted 1 year ago

“They are jokes they don't know what business or professional very bad business”

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Posted 1 year ago

“I work a lot so I have to order food everyday and you think that would get you some kind of respect from a business where you even buy the little add-ons to make the experience a little more feasible to do it every day.... Uber eats does not care about its customers and no shape way or form. Because I have to order so much I order a lot so apparently you're only allowed to complain twice in your whole life if you have an account with them. If you complain after that even if you got the wrong order they don't care they're not going to help you I used to think Uber eats was a really good idea but seeing as how their customer service does not help at all no matter what is wrong with the order... Makes it absolutely crazy to keep helping this business stay n business. I don't ever ask or complain if nothing is truly wrong I will even leave a good review. But that's not what happens they take my order and charge me for what I wanted but then when I get the order they don't have all of my items but they still charge me all the money for the items and when I'm missing items you think that they would refund you or something along those lines but they just tell you I know you don't want to hear this but blah blah blah you can't be helped. It's like that's all that customer service is trained to do.... They just train them to tell you no. I've never dealt with the business that doesn't give you what you pay for and then doesn't help you get what you didn't get. Or see some type of compensation for what you didn't get. This is the worst food delivery app out here.”

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Posted 1 year ago

“My food cost 10 dollars, they included service and other fees but they also added delivery which is $12 and change. I am deleting this apps and my mission is to show everyone what a rip off this company has become .”

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Posted 1 year ago

“I placed an order and it never arrived. The driver named Fabion-LJ19BTGP was given clear instructions to call a different from mine. He never did. The receiver of the order waited for him and he never called and never arrived.”

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Posted 1 year ago

“The single worst”

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Posted 1 year ago

“I will not order from Uber Eats! You get your order and Driver might say you return it to CHARGE $25.00! MORE THAN MY ORDER COST! AND YOU DONT KNOW UNTIL 2DAYS LATER FROM YOUR BANK. I CHAT WITH SUPERVISOR OR MANAGER AND THEY COULDNT FIX THE PROBLEM BECAUSE IT WAS MORE THAN 2DAYS AFTER! I the last time I looked at my receipt it was okay but then when I noticed my checking account was charge more. You don't know this until two days later! Don't order because it can happen to you.”

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Posted 1 year ago

“Uber Eats are a shocking company. Food didn't turn up, driver delivered it somewhere random, took a pic, and apparently that's proof enough! No food no refund, absolutely ridiculous”

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Posted 1 year ago

“I had the most horrible experience. Uber eats must be banned in South Africa. On 24 May, Friday I ordered Steers via Uber eats. The driver delivered the wrong food. I tried calling the driver.. Uber eats app did not allow me to cuz the driver closed the call. I drove to Steers where is ordered from, the Manager of Steers was helpful and also tried to get Uber eats on call and on email. I've been complaining about not getting my order since Friday today is Monday and now I received an email saying they won't refund me cuz the order was older than 48 hours. But Uber eats are the one's that did not respond to my emails since I logged it. There call centre agents tells you the same sh! t every time. No one from the driver to to agents is taking accountability for their mistake... They behave like I made a mistake... My order was almost R300 I just want my money back cuz in all fairness I did not get my food.”

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Posted 1 year ago

“I waited 2 hours and my food was not coming. I ended up canceling my order.. this company is now my last choice.”

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Posted 1 year ago

“Ordene comida y nunca la recibi ,y me dicen k no califico para un reembolso !!”

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Posted 1 year ago

“absolutely horrible service, I would not recommend”

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Posted 1 year ago

“Fake promos got me and my girl reaching”

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Posted 1 year ago

“worst experience !! i placed a order i accidentally cancelled my order and i texted one of the agents that was very unprofessional and rude and didn’t solve my problem he told me he couldn’t give me my money back because of a cancellation fee which is ridiculous !! to my understanding what i seen on the app was only a delivery fee which i was okay with paying but NOTHING about a cancellation fee i payed $24.00 but i couldn’t get my money back nor my order that i placed. THIS IS THEFT and i will be putting a claim on the BBB ( business better bureau) for this company to make sure this company won’t do this to other customers.”

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Posted 1 year ago

“I didnt receive my oder and I was charged, the driver had me a run around telling me someone wants to steal the pizza I ordered which is totally insane and a big lie, He said he will go home and didnt show up! He is the worst delivery guy from Uber eats!!!”

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Posted 1 year ago

“Worst app! Ordered $50 of white claws. Got a small bottle of orange shinesicle moonshine, then when I send customer service a photo of it in my hands, they just tell me sorry there’s something we can do. THIS IS RIDICULOUS! Worst company, don’t care about their customers!”

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Posted 1 year ago

“On an order of 40.00 a 17.00 dollar fee. Ridiculous”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,773 reviews