UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“So I ordered from kickback jacks in Gso,NC. i found a bug in my salad. Total order was 30.02. They are only trying to refund me for salad. Like who still wants the rest of their meal when a portion has a bug it. I'm still fighting dispute charges 2 weeks later for full refund. I returned the full order to kickback jacks. DO NOT USE UBER EATS. THEY FEEL I SHOULD HAVE KEPT THE REST OF THE ORDER. JUST NASTY AND UNACCEPTABLE.”

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Posted 2 years ago

“The worst customer service ever. I will never order with them again”

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Posted 2 years ago

“Everytime I order through uber eats my order is either not delivered, they cant find the address/apt.Most of them do not speak ENGLISH. I tried it this afternoon, delivery lost. I received no food. Sorry sorry service. On the other hand the uber ride service is excellent. But then again most of them are english speaking. Smart people. You need to know about the food delivery. There was no photo taken and the guy was Eric. Very poor english. Skills.”

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Posted 2 years ago

“I would give zero Stars if it would let me,they give you a 15.00$ credit that can't be used I do believe it is some kind of scam worthless company 👎.”

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Posted 2 years ago

“Please do not use them. Horrible customer service. Rude people and just basically stealing money. Customer service is all done by chat. My guess is they are too afraid to answer people’s phone calls.”

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Posted 2 years ago

“Orders food to clear address , never arrived was charged, and no one answer to complain , Avoid !!!”

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Posted 2 years ago

“Uber Eats is a scam contact your local government and the ATTORNEY General office immediately file your complaint to get a resolution do it online...tell family and friends to not download the app or use the service it's a scam”

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Posted 2 years ago

“I only made two orders for delivery hoping to have some cookies delivered for my father's birthday. Both were not delivered at all. I was not given any notice that they were not delivered. I was not repaid and was told that there was nothing that could be done as I called two days after the delivery date.”

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Posted 2 years ago

“The driver delivered someone else's food that was lamb & I can't eat meat. I called immediately to let her know & she didn't answer. They were supposed to refund my money & didn't. I don't want a baby animal carcas in my home & they did nothing. I deleted the app & will never use them again.”

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Posted 2 years ago

“Worst business, they love displaying false information says I’ve unlocked free trial for ancestry website, it’s already a free trial to everyone.”

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Posted 2 years ago

“Unexistent customer care, impossible to call anyone for help, they refuse to give rightful information about a paid order and generally refuse to refund even for an order that was not delivered. Lack of transparency, bad UI of their app, terrible customer support. Spend your money elsewhere.”

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Posted 2 years ago

“I placed the wrong address and they still charged be $25 for a cancellation fee. I’m not using Uber eats again.”

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Posted 2 years ago

“Driver never showed up”

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Posted 2 years ago

“My Son somehow got membership with UberEATS., and they Charged his account $96.00 he is all upset. We can't contact them by phone and tried emailing them and comes back as a No known address. Please if someone knows what we can do to get his money back let us know. Thanks”

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Posted 2 years ago

“If I could I give ZERO stars-----I received the wrong order and I was told it's nothing that could be done. That I needed to wait for the order to be submitted by the driver. 1 hr in no response , I was hung up on by Customer service in the process . I received Jenna's order instead of what I ordered. I call the Uber delivery person no answer only a text saying "excuse me that's what the store gave me" which is a complete lie because I never ordered from Fadis Meditterrian ; my order was from cotton patch.Finally David marked the order from Cotton Patch as delivered-- however he didn't deliver anything. This is the worst service to use for food delivery. Each time I try giving it a new chance it's the same errors and no resolution to my refunds for hours. DO NOT USE UBER EATS!!! It's false advertising you may get any order saw fit by the delivery person.”

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Posted 2 years ago

“Terrible. They delivered to the wrong building and it is apparently my fault although the address on my account is correct. Thank you Uber eats for wasting my time and money. I would give 0 stars if I could and I will never be ordering from them again. I will DoorDash from now on.”

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Posted 2 years ago

“They offered me $25 off of my 1st 2 orders as a new user. I used my twin sister’s phone to sign up. When I tried to use the $25 off promotion for my 1st order, they didn’t allow it saying I already have an account and not a new user. My twin’s name is similar but we have different email addresses and phone numbers. Michelle told me to place the order and call back for a price adjustment which I have recorded. When I called back after placing a $68 order they refused to honor the promotion discount of $25. They are liars and scammers! And nobody would let me speak to a supervisor! Don’t trust Uber Eats! When the order arrived it was not the driver Chelsey who’s a woman. It was a man and items were missing from the order.”

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Posted 2 years ago

“If you don't receive all your order it's just too bad for you. As an example I was told by the driver that the restaurant was out of an item and request credit. Credit denied even after I sent a screenshot from the driver stating it. This has happened multiple times. I've lost over $30 to them”

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Posted 2 years ago

“Drivers steal your food. Worst customer service”

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Posted 2 years ago

“I ordered food and didn’t receive all of it. I call Uber eats they said it’s nothing they can do. Al they care about is getting our money we don’t matter as customers 🤬”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews