UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,773 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience I've ever had in my life trying to order food. Uber eats is somebody you definitely don't want to do business with. We had to pay over $32 to have our food delivered! You can get a hold of anybody via telephone. Terrible customer service. I tried to cancel my order and they said they were there picking it up. That was a lie! I called the place where the food was being made and it wasn't even finished yet.”

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Posted 1 year ago

“First they were so late the food was cold (restaurant was 4 minutes away) they would not refund. Not even after sending the photo. Never ordering through them”

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Posted 1 year ago

“Zero star rating. Tried to charge me $114 in Sydney. I live overseas. FRAUDULENT company. Never use them or give your details. My bank recovering money. I will sue them”

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Posted 1 year ago

“I called the restaurant because we did not receive all of our food that was delivered but she said our order was only $18.74 and we payed Uber eats $27.74 plus $2.91. I don’t understand because the restaurant said that they delivered the first order for free. Why are we paying over $30.00 for an $18.74 order. If I could give no stars that is what I would give. When I tried to get a refund on Uber Eats app it said form 404 not found. Evidently you don’t want anyone to get their money back because you do dishonest business. Thank you”

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Posted 1 year ago

“They steal your money! No refund for unsafe food. Could not get help due to the app not working. When finally got through next day, they said too bad, nothing we can do. Supposed to have up to 48 hours, but guess they don’t even honor that policy. Total thieves”

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Posted 1 year ago

“Uber eats in Sweden has been delivering cold food to me for several years now. When you complain they say the same say exact thing every time. We will try to do out very best better next time! What a lousy customer service practice!”

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Posted 1 year ago

“I was led to believe that I was ordering from a place called pardon the cheesesteak and in all actuality I got a dumb cheesesteak from IHOP. When I reach out to Uber Eats, all they did was apologize and would not give me my refund. Talking about, they won’t let it happen again. I know it won’t happen again because I’m just using DoorDash moving forward. I’ve never had misleading information from DoorDash.”

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Posted 1 year ago

“Worse company they are a lier. I contacted them minutes after my delivered food was half eaten and they saying I didn't contacted them rghr away. I did it with phone calls and they the app. They are liers. Don't use ther service anymore”

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Posted 1 year ago

“I selected WHITE meat WITHOUT wings in order selection, but received DARK meat WITH wings instead, which is not what I requested. I believe I should not be charged for this incorrect order. Also, it should be highlight Uber's inability to rectify the situation of an incorrect order based on the selection that is clearly on the menu.”

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Posted 1 year ago

“Wow.... after I watch my driver pick up my food from the floor and basket, he tried to deliver it to me... I denied it and filmed It all. Ubereats is now refusing to refund me because I don't have a picture off the delivered food??. Ive sent them CCTV and videos off it and they're still refusing!. Will never order from them again!”

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Posted 1 year ago

“Very bad experience delivery food all the time late. Don’t recommend anybody to use Uber eats And Barry bad customer service”

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Posted 1 year ago

“Terrible. I placed an order September 2022, £51.99 which never arrived. And they confirmed and refunded the money. I placed an order Monday 22/5/24 fish and chips £14.50 . I found that they have charged my pay pal £14.50 plus £51.99. Unacceptable, tried to e mail and message them. terrible customer service, no one call you back, the reply to your messages unclear and not related. They did not refund the money in-spite explaining and they can easily check their messages to me confirm. Be aware if anything happens you be left alone.”

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Posted 1 year ago

“Double charged my boss's credit card when he bought us lunch. Then we didn't work the weekend. He let us know after the 2 day window (which we didn't know about) that Uber eats has in place to reverse any charges even though it was a mistake on their end. A refund was never made even though our office uses this service every week.”

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Posted 1 year ago

“I have had 2 bad delivery drivers, actually 3 if you include the one standing and texting outside my door. I have specific instructions to leave my food at the door. 1st driver held my food hostage, because my door didn't specifically had the word "East" and my office is in the East building. He was standing right outside my door and he refused to deliver unless I stuck my head out even after confirming he was at the right door. 2nd driver decided it was okay to leave my food in the lobby for anyone to pick up and take. I had to go looking for my food, because apparently leaving at my door meant leaving it anywhere but my door. Customer service will only apologize and leave notes on the drivers.”

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Posted 1 year ago

“Order was late, coffee was cold…all after I paid extra for priority. Don’t waste your money. Their customer service sucks as well.”

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Posted 1 year ago

“Got my food, all bags were wide open, fries in a paper bag with no container and burger so soggy the bun was mush. Advised Uber Eats support about the food safety issue and they did nothing”

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Posted 1 year ago

“They are a bunch of thieves. They're charging you for more than you order, crazy”

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Posted 1 year ago

“It's already more than 2 months and they've not setup my account. Very slow service”

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Posted 1 year ago

“I EMAILED/MESAGED UBER EATS ON MAY 19TH, 2024 WITH THE FOLLOWING MESSGAGE: I PLACED AN LCBO ORER TODAY, WAITIED OVER HALF AN HOUR, AND THE ORDER STILL SHOWED AS PROCESSING, BUT NEVER AS RECEIVED. I CALLED THE SCHOMBERG LCBO AS THEY ARE THE LOCATION THAT SHOWED UP ON MY UBER EATS MAP, THEY SAID THEY ARE NOT PART OF UBER EATS, THE DO NOT HAVE THE APP AND WOULD NOT PREPARE OR ACCEPT THE ORDER, SO I HAD TO CANCEL IT. WHY DO YOU SHOW LOCAIONS THAT ARE NOT PART OF UBER EATS AND WILL NOT ACCEPT UBER EATS ORDERS???? THE RESPONSE I GOT WAS THE FOLLOWING: Thank you for reaching out. I'm Pradeep, and I'm here to help you. We're sorry to hear that your order was canceled. We understand your concern about the cancellation charges. We've checked the details of your order, and found that the order was canceled after the restaurant had already accepted the order. Because of this, we are not able to refund your order from LCBO. In the future, please do not cancel orders at the request of a Delivery Person or Restaurant / Store. If you receive such a request, contact support so that we can make sure you don't get charged. Glad that I was given an opportunity to explain this further and clarify your concerns. Thank you for using the Uber Support. I EMAILED THEM AGAIN: YOU'RE AN IDIOT, THAT WASN'T MY QUESTION, I WAS ALREADY REFUNDED YOU MORON THEIR RESPONSE: Thanks for contacting Uber Support. I’m Harshita from the support team. I understand your concern about a recent charge from LCBO (17240 Hwy 27). I've checked your account and it appears that you weren't charged for this order. You can easily verify this by tapping the receipts icon at the bottom of your Uber app. If you have problems with your delivery, feel free to rate and leave feedback for your delivery person or merchant in the app. I THEN CALLED CUSTOMER SERVICE ON MAY 21 TO GET AN ANSWER TO MY QUESTION AS I SHOULD NOT HAVE TO WAIT 45 MINUTES AFTER PLACING AN ORDER, THEN HAVE TO CALL THE STORE TO FIND OUT THEY WON'T HONOR THE ORDER. THEIR REPRESENTATIVES ARE SO RUDE! SHE SAID YOU'RE ABSOLUTELY RIGHT, THE CALL IS BEING RECORDED, AND WE'LL DO SOMETHING ABOUT IT, THEN SHE ENDED THE CALL... SEROUSLY THAT'S YOUR RESOLUTION??? I'M DISGUSTED.”

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Posted 1 year ago

“On Sunday night I ordered Some food through Uber Eats and selected that the delivery could be left at the door. I was showering while I waited for my food to be delivered. When I saw the picture in the app that my food was delivered at the door I went down to the front door to find NOTHING. My food was taken back by the delivery guy. They did not leave it at the door. I was super shocked by this event certainly because I already waited 1h for it to arrive and went to get it 15 min after the mentioned delivery time. I asked the customer service for a refund because my food was not delivered the way I had selected: ‘leave at the door’. I felt really let down by this experience and the lack of customer support, therefore I deleted the Uber Eats app in the meantime. Other food delivery apps where I have never encountered any issues like Deliveroo will now be my go to delivery app. I would not recommend Uber Eats due to this experience. In the beginning their customer support was good but now it has really become the worst. The customer support guy did never give a real answer nor explanation of why the delivery was taken away and I was left with nothing while I had selected to leave it at the door…”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,773 reviews