UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I can not see restaurant reviewes. They must invent the rating. A newly opended restaurant seems to have 300+ reviews. What a fake.”

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Posted 2 years ago

“I hate Uber eats period don’t do it waste of money and time”

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Posted 2 years ago

“This a total fraud of a company. Their promotions weren’t working so I called them and they told me to go ahead and place the order without the promotion and call them, then they will refund me the amount of money equivalent to the promotion. After I called they said they cannot refund me and the promotion was deactivated by the system. I called multiple times and every time they had a different answer and they were not on the same page. Anyways, I am so disappointed and in the end I didn’t get my money back. They kept giving me false information and still expected me to order from UberEATS again. I will never recommend to anyone else. This was my first and last time ordering from this scam of a company.”

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Posted 2 years ago

“Bad services and fake service Lying Ther refuse to refind money for bad food Only ask me to put review on the store that I order it from Iam trying download the photo but faikd”

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Posted 2 years ago

“am writing to express my frustration and dissatisfaction with the ongoing issues related to the payment for services I provided. Despite numerous attempts to resolve this matter, I have not received the payment owed to me. On several occasions over the past two months, I have contacted Uber Eats customer service to address this issue. Each time, I provided my account number and other necessary details. Unfortunately, the representatives I spoke with seemed ill-equipped to handle my concern, resulting in numerous transfers to different individuals and repeated promises of a resolution that never materialized. Despite being assured multiple times that the payment would be processed promptly, I have yet to receive any payment. The constant rerouting and unfulfilled promises of callbacks have added to my frustration. This situation has become untenable and has severely impacted my trust in Uber Eats as a reliable platform. I provided a service in good faith and expect to be compensated accordingly.”

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Posted 2 years ago

“Uber Eats is altering the menu prices on restaurants. BBB will be contacted. Menus say $13.95 but Uber eats is charging $18 plus service fees. Not right. I will never order anything I'll just go get it and send the receipt to BBB to show the upcharge”

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Posted 2 years ago

“Worst customer service ever! Apparently they can get away with stealing from you as long as you dont notice it within 48 hours. I didnt notice until I looked at my credit card statement I was charged $45 for fn french fries! I was told "sorry, your out of time.”

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Posted 2 years ago

“Uber eats allows drivers to mark food as delivered and steal you food without issuing a refund. Criminals”

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Posted 2 years ago

“Uber eats should be ashamed of taking a major chunk from its delivery drivers. I paid 50$ for delivery and what the driver actually got is shameful.”

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Posted 2 years ago

“Sabían que estaban dejando la comida en lugar equivocado antes de hacer la entrega y como quiera la dejaron en la calle frente a un local abandonado y me enviaron foto, es una burla. No se hicieron responsables. Se perdió la comida. Aún al lugar abandonado llegó tarde y se había pagado entrega prioritaria. Es inaudito.”

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Posted 2 years ago

“Uber eats is the worst app. I've ever used. The app. Is dead slow. This is the umpteenth time ive had an issue with the driver not delivering. Money is taken off. We go hungry as it's not in the budget yo place another order. They take HOURs to respond. I don't even know if I must rather cook a meal. They ask useless questions and get back after hours and hours.”

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Posted 2 years ago

“Mi experiencia con Uber Eats ha sido desastrosa. Recibí un pedido incompleto y lo que siguió fue una auténtica odisea. Llamé al servicio de atención al cliente para reclamar y estuve una hora al teléfono, en bucle, repitiendo lo mismo una y otra vez. La persona que me atendió me ponía en espera cada 10 minutos y, al volver, preguntaba de nuevo qué parte del pedido faltaba. Esto se repitió durante una hora entera.No recibí ninguna solución, solo la sensación de que se estaban riendo de mí. Al final, nos quedamos sin comer y sin ninguna respuesta por parte de Uber Eats. No puedo recomendar en absoluto este servicio. El servicio de atención al cliente es totalmente nefasto, parece no estar situado en España, y claramente tienen poca formación y recursos, porque pasan absolutamente de todo. Una experiencia para olvidar.”

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Posted 2 years ago

“90% of order was not fulfilled. I gave a nice tip for nothing. If order could not be properly exchanged, it should have been automatically cancelled.”

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Posted 2 years ago

“Complete sham of a company. Ordered groceries from the coop and an entire bag was missing. Contacted uber and they said they WOULDN’T refund me. Telephoned the coop and they emailed me to confirm the driver missed the bag, this was to pass on to Uber as they were really shocked to hear they wouldn’t refund me when it was their drivers fault. Uber will still not refund me and are now ignoring my messages on the app and twitter. I certainly do not earn enough money to be throwing £30 at this massive corporation for nothing. Stick to deliveroo at least they have respect for their customers”

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Posted 2 years ago

“Ordered a combo and quesadilla from Tacobell and driver never even delivered the combo box, only the drink from the combo and the quesadilla. The picture the driver submitted has clear proof too. I ask for a refund from Uber support and they say "I got my food clearly" Waste of money, avoid if you like to get your moneys worth”

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Posted 2 years ago

“Been waiting over 3 months for a refund. Can't ever get anywhere with any customer service rep because it's always someone different. All they do is copy and paste a response that isn't even relevant to the issue. Never waste your money with them.”

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Posted 2 years ago

“If you are contemplating apps to order food DO NOT CHOSE THIS ONE! This company has the worst customer service ever. You have to fight them to get a refund for items you didn’t receive. The representatives need to be taught customer service. Never got the refund. No one helps you they just ignore what you say and copy/paste the same messages over an over. Horrible experience I do not recommend.”

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Posted 2 years ago

“Ordered through the McDonalds app which apparently uses Uber eats. About half of our order never arrived, seven cheeseburgers to be exact, so we called McDonalds and they said we had to go through Uber eats. Called Uber eats and they took all of our info, put us on hold, then told us that they could not offer us a refund. No explanation was given. Thanks a lot Uber eats, will not be using you ever again.”

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Posted 2 years ago

“Avoid when you can”

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Posted 2 years ago

“The customer service talk was rude , didn’t help me , and cut the call with out help me.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews