UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I got charged 66 dollars for a pack of chicken they paid 23 dollars for. I cancelled my Uber subscription and will never use this service again.”

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Posted 2 years ago

“Trash app use door dash instead”

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Posted 2 years ago

“Sometimes, due to limited mobility, we rely on Uber Eats for meal deliveries, but recent experiences have led us to reconsider. Here's the scoop: tonight, we placed an order only to find that half of it was missing upon delivery. Adding insult to injury, the driver didn't even bother to notify us of their arrival. We have not one, but two doorbells. After contacting the restaurant, we discovered that the driver had neglected to pick up the entire order. Uber promptly refunded the cost of the incomplete order, along with a little extra. Undeterred, we attempted to satisfy our dessert cravings with an order from Sonic using the refund issued to the UBER account, but luck was not on our side. Despite receiving the wrong items, the driver insisted he had delivered the correct order, even after being shown the evidence on the app. We ordered 2 small Sonic Blast and 1 small peanut butter shake, but received 2 XL banana shakes with pineapple. Another call to Uber resulted in a refund, but our next attempt at ordering was met with further frustration. Assigned to a Sonic location over six miles away, the distance proved too much for drivers, who repeatedly accepted and then canceled the delivery. Upon contacting Uber yet again to cancel and request a refund, we were informed of a cancellation fee unless we waited until 9:45 PM for potential pickup. As I debated the issue with a representative, a driver unexpectedly claimed the order. Curious about my Uber ONE membership status, I inquired about its expiration, only to be told my account was under review. I asked why my account was under review. I was told I could be deemed unworthy of their delivery services. Infuriated by this assessment, I promptly terminated my Uber ONE membership. My daughter is with US for the first week of summer vacation and I am trying to do a little extra for her and the incompetency of others only makes it harder.”

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Posted 2 years ago

“A place an order from Wendy's through Uber eats last night. After 2 hours of not receiving my order I called Uber and was notified that the driver dropped off the package at a different location. I could also tell by the picture he took that it was not my front door. The location he dropped the food off at is where I lived three to four years ago. Obviously I have updated my address in the Uber eats app so I don't know how this mistake or confusion was made but I do know that it's not my fault. I even tipped the driver and he was a f****** a****** on the phone with me. I talked to five or six different representatives requesting a manager call me back finally I was told that one would within 24 hours. However of course that didn't happen. My order was only 13 to $15. I don't know how much that means to you but I'm only on disability and I can barely afford to survive on a day-to-day basis. So to lose a customer and the huge following that I have and will make it known to each and every person I know not to ever use Uber eats just seems very stupid from a business aspect. I want my money back or I want to be reimbursed one way or another or I will never stop writing negative reviews as it is my right to do so.”

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Posted 2 years ago

“Food sat on the side of McDonald’s for 45minutes while it went through 3 different drivers…. Arrived an hour and half later was classed as arrived in the time frame 🤣🤣 straight in the bin stone cold …call centre in India not a word of English. Fantastic service all round ….dickheads”

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Posted 2 years ago

“I’ve experienced an horrible time with Uber…they’ve stolen my food several times n refuse to refund me or redeliver my order. Customer service is super rude and very unhelpful and let blowing me off and not addressing my issues…I called the Applebees where I was suppose to received order n they stated there Uber people steal a lot of there orders n they have to issue a lot but they couldn’t do anything after it’s in the Uber person hands…Uber did not help nor refund me or send my order again…so unprofessional and crooks”

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Posted 2 years ago

“Thieves. Do not order with them.”

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Posted 2 years ago

“As a driver for Uber eats I can honestly say they do not care about the customers or the drivers simply about making their money. Compensation is surely the last thing that they will do. Several days I’ve drove to locations both near and far to pick up orders that have already been picked up. In return Uber offers $3….it’s not enough for the drive and time wasted however it’s something. Just today I was told that I received too many compensated payments and was no longer able to get compensation.”

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Posted 2 years ago

“Horrible experience. I ordered food on Friday 24 May the driver tried to call me and I missed the call. He left as per the policy s of Uber. I tried to call him on a 087 number and could not reach him. Uber eats refuses to refund me as they believe that the driver followed the procedure. For all I care he could have phoned me from anywhere as we did not see anyone outside during that period. All I want to know what happened to the good. Well ubers policies allows for this and does not really care about their customers.”

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Posted 2 years ago

“After several calls and refuse to give refund of $26.”

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Posted 2 years ago

“They are jokes they don't know what business or professional very bad business”

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Posted 2 years ago

“I work a lot so I have to order food everyday and you think that would get you some kind of respect from a business where you even buy the little add-ons to make the experience a little more feasible to do it every day.... Uber eats does not care about its customers and no shape way or form. Because I have to order so much I order a lot so apparently you're only allowed to complain twice in your whole life if you have an account with them. If you complain after that even if you got the wrong order they don't care they're not going to help you I used to think Uber eats was a really good idea but seeing as how their customer service does not help at all no matter what is wrong with the order... Makes it absolutely crazy to keep helping this business stay n business. I don't ever ask or complain if nothing is truly wrong I will even leave a good review. But that's not what happens they take my order and charge me for what I wanted but then when I get the order they don't have all of my items but they still charge me all the money for the items and when I'm missing items you think that they would refund you or something along those lines but they just tell you I know you don't want to hear this but blah blah blah you can't be helped. It's like that's all that customer service is trained to do.... They just train them to tell you no. I've never dealt with the business that doesn't give you what you pay for and then doesn't help you get what you didn't get. Or see some type of compensation for what you didn't get. This is the worst food delivery app out here.”

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Posted 2 years ago

“My food cost 10 dollars, they included service and other fees but they also added delivery which is $12 and change. I am deleting this apps and my mission is to show everyone what a rip off this company has become .”

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Posted 2 years ago

“I placed an order and it never arrived. The driver named Fabion-LJ19BTGP was given clear instructions to call a different from mine. He never did. The receiver of the order waited for him and he never called and never arrived.”

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Posted 2 years ago

“The single worst”

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Posted 2 years ago

“I will not order from Uber Eats! You get your order and Driver might say you return it to CHARGE $25.00! MORE THAN MY ORDER COST! AND YOU DONT KNOW UNTIL 2DAYS LATER FROM YOUR BANK. I CHAT WITH SUPERVISOR OR MANAGER AND THEY COULDNT FIX THE PROBLEM BECAUSE IT WAS MORE THAN 2DAYS AFTER! I the last time I looked at my receipt it was okay but then when I noticed my checking account was charge more. You don't know this until two days later! Don't order because it can happen to you.”

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Posted 2 years ago

“Uber Eats are a shocking company. Food didn't turn up, driver delivered it somewhere random, took a pic, and apparently that's proof enough! No food no refund, absolutely ridiculous”

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Posted 2 years ago

“I had the most horrible experience. Uber eats must be banned in South Africa. On 24 May, Friday I ordered Steers via Uber eats. The driver delivered the wrong food. I tried calling the driver.. Uber eats app did not allow me to cuz the driver closed the call. I drove to Steers where is ordered from, the Manager of Steers was helpful and also tried to get Uber eats on call and on email. I've been complaining about not getting my order since Friday today is Monday and now I received an email saying they won't refund me cuz the order was older than 48 hours. But Uber eats are the one's that did not respond to my emails since I logged it. There call centre agents tells you the same sh! t every time. No one from the driver to to agents is taking accountability for their mistake... They behave like I made a mistake... My order was almost R300 I just want my money back cuz in all fairness I did not get my food.”

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Posted 2 years ago

“I waited 2 hours and my food was not coming. I ended up canceling my order.. this company is now my last choice.”

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Posted 2 years ago

“Ordene comida y nunca la recibi ,y me dicen k no califico para un reembolso !!”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews