UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Horrible offer 40% off on email didn't honor it text support gave me a bull story about it was only good for one store Domino's but it said on promo next three orders when you click it takes you straight to all stores I will never order from them again charged me $63,00 for breakfast don't waste your time it's like rubic's cube to talk to someone when you do they give you the run around DO NOT USE UBER EATS ,RIP OFF”

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Posted 2 years ago

“Never order from uber eats again. Food is over 2 hrs late but when you call them, their automated calls won't put you through the right place. This is the last time I use them... their delivery driver isn't even answering their calls”

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Posted 2 years ago

“One word. Useless!”

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Posted 2 years ago

“I placed an order at 1:00 PM and Never received it call to report it and they didn’t want to refund my money in full. They want to pay me part of it and they didn’t pay me all of it. My order was only $30 and it took almost $50 on my card The third time it happened I don’t know why try it again thinking it would be better. I will never order Uber eats again. I have to walk and get my order because if you take the money off my car, you should replace it in full, not partial payment they gave me part of it back $37. I had to re-order my order and go pick it up and end up not getting anything to eat until 5:00 PM. They don’t ever have to worry about me again worst service ever three strikes you out and have happened three times worst service ever they need to add a zero for ratings because that’s what the ratings is for me is zero not 1 zero”

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Posted 2 years ago

“I’m so angry I don’t know if I can type! The same driver has had an excuse not to get my meal to me. I called customer service twice and could barely understand what was said. I’ve had to cancel my first order and reorder…and now I wait. While the delivery guy eats my food! This is not good for business!”

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Posted 2 years ago

“I've been ordering from Renzo's for the last few months consistently and the food has been nothing but great today I ordered the veal parmesan at 5:00 p.m. on May 24th 2024 the veal parmesan sub and I was shocked after eating the delicious rice balls I bit into the hero and it was a paste mixture similar to newborn baby food and bread crumbs that was the consistency it was harder to bite through the soft roll then the mixture that they spooned on to the hero. I never write bad reviews but this one was begging to be written $15 hero into the freaking garbage I was more disgusted that they let this out of the store never mind the taste and consistency”

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Posted 2 years ago

“Worst experience I've ever had in my life trying to order food. Uber eats is somebody you definitely don't want to do business with. We had to pay over $32 to have our food delivered! You can get a hold of anybody via telephone. Terrible customer service. I tried to cancel my order and they said they were there picking it up. That was a lie! I called the place where the food was being made and it wasn't even finished yet.”

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Posted 2 years ago

“First they were so late the food was cold (restaurant was 4 minutes away) they would not refund. Not even after sending the photo. Never ordering through them”

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Posted 2 years ago

“Zero star rating. Tried to charge me $114 in Sydney. I live overseas. FRAUDULENT company. Never use them or give your details. My bank recovering money. I will sue them”

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Posted 2 years ago

“I called the restaurant because we did not receive all of our food that was delivered but she said our order was only $18.74 and we payed Uber eats $27.74 plus $2.91. I don’t understand because the restaurant said that they delivered the first order for free. Why are we paying over $30.00 for an $18.74 order. If I could give no stars that is what I would give. When I tried to get a refund on Uber Eats app it said form 404 not found. Evidently you don’t want anyone to get their money back because you do dishonest business. Thank you”

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Posted 2 years ago

“They steal your money! No refund for unsafe food. Could not get help due to the app not working. When finally got through next day, they said too bad, nothing we can do. Supposed to have up to 48 hours, but guess they don’t even honor that policy. Total thieves”

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Posted 2 years ago

“Uber eats in Sweden has been delivering cold food to me for several years now. When you complain they say the same say exact thing every time. We will try to do out very best better next time! What a lousy customer service practice!”

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Posted 2 years ago

“I was led to believe that I was ordering from a place called pardon the cheesesteak and in all actuality I got a dumb cheesesteak from IHOP. When I reach out to Uber Eats, all they did was apologize and would not give me my refund. Talking about, they won’t let it happen again. I know it won’t happen again because I’m just using DoorDash moving forward. I’ve never had misleading information from DoorDash.”

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Posted 2 years ago

“Worse company they are a lier. I contacted them minutes after my delivered food was half eaten and they saying I didn't contacted them rghr away. I did it with phone calls and they the app. They are liers. Don't use ther service anymore”

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Posted 2 years ago

“I selected WHITE meat WITHOUT wings in order selection, but received DARK meat WITH wings instead, which is not what I requested. I believe I should not be charged for this incorrect order. Also, it should be highlight Uber's inability to rectify the situation of an incorrect order based on the selection that is clearly on the menu.”

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Posted 2 years ago

“Wow.... after I watch my driver pick up my food from the floor and basket, he tried to deliver it to me... I denied it and filmed It all. Ubereats is now refusing to refund me because I don't have a picture off the delivered food??. Ive sent them CCTV and videos off it and they're still refusing!. Will never order from them again!”

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Posted 2 years ago

“Very bad experience delivery food all the time late. Don’t recommend anybody to use Uber eats And Barry bad customer service”

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Posted 2 years ago

“Terrible. I placed an order September 2022, £51.99 which never arrived. And they confirmed and refunded the money. I placed an order Monday 22/5/24 fish and chips £14.50 . I found that they have charged my pay pal £14.50 plus £51.99. Unacceptable, tried to e mail and message them. terrible customer service, no one call you back, the reply to your messages unclear and not related. They did not refund the money in-spite explaining and they can easily check their messages to me confirm. Be aware if anything happens you be left alone.”

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Posted 2 years ago

“Double charged my boss's credit card when he bought us lunch. Then we didn't work the weekend. He let us know after the 2 day window (which we didn't know about) that Uber eats has in place to reverse any charges even though it was a mistake on their end. A refund was never made even though our office uses this service every week.”

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Posted 2 years ago

“I have had 2 bad delivery drivers, actually 3 if you include the one standing and texting outside my door. I have specific instructions to leave my food at the door. 1st driver held my food hostage, because my door didn't specifically had the word "East" and my office is in the East building. He was standing right outside my door and he refused to deliver unless I stuck my head out even after confirming he was at the right door. 2nd driver decided it was okay to leave my food in the lobby for anyone to pick up and take. I had to go looking for my food, because apparently leaving at my door meant leaving it anywhere but my door. Customer service will only apologize and leave notes on the drivers.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews