UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,774 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,774 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“They have delivered to the wrong address twice. I've received a refund after waiting an hour but don't their drivers have GPS? Hungry children!”

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Posted 1 year ago

“Driver couldn't follow simple instructions and then not called to say they couldn't deliver. I paid and apparently not eligible for a refund! CASH COW COMPANY... DO NOT USE!!!”

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Posted 1 year ago

“PUBLIC SERVICE WARNING.... I'm calling on everyone I know to hold #Uber Eats accountable for their terrible customer service. When you dish out your hard earned money for a meal that you don't have time to cook for yourself because you work so many hours earning that money, and then your order never shows up, they need to show you that they care enough to refund your money. Especially when you pay an annual fee to be an #Uber Eats member. member. Theres too many other delivery services out there who will do the right thing. Don't risk your money on a company that doesn’t care if you get your order or not! Don't wait until they cheat you like I did. Head this warning now. Choose a different delivery service before you regret it. #Doordash #GrubHub #Muchbettercustomerservice.”

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Posted 1 year ago

“Customer service is a joke! My order took twice as long as stated to arrive. They should say "our driver will pick up multiple orders and drop them off before yours so your time will keep getting changed to be later and later". The "delivered by" time kept changing. My order took an hour and a half to arrive and everything was cold. It was a $60+ order and I was "credited " $11 in Uber cash. No refund. So, I'm supposed to use it to order again?!?! No way. Never again. Uber eats is a scam.”

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Posted 1 year ago

“Their drivers are roguish and they don’t wanna do anything about and when they mess your order up they don’t like to give you a refund or even to try accommodate you in anyway they try to find a way to blame you so they won’t have to fix it”

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Posted 1 year ago

“Son unos estafadores, que tipo de servicio es ese que te roban el dinero, no recibí ni la comida ni el dinero de vuelta, los trato de comunicar y ellos no dan respuesta y te terminan la conversación pedí hablar con managers y ellos no te dan dirección, son is asco de servicio 👎👎👎👎🤮🤮🤮🤮🤮”

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Posted 1 year ago

“I ordered food,waited for 2 hours. Never got food delivered. Contacted to customer support with no support at all. It is son’s birthday today. Uber ruined it and guess what I have to wait to get my MONEY back for 4/5 business days. Shame on you Uber for ruining my son’s birthday”

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Posted 1 year ago

“Ordered food from restaurant, was delivered good and on time but, they charged me twice. Told me that the other hold will come off in a few days, if I only had a small amount of money in the bank this would be a big problem. I have never had that with any other place I've done business with. I deleted the app and will never use them again. No reason to ever charge someone twice and expect them to wait 2 or 3 days to get money back. I PERSONALLY WOULDN'T USE THEM.”

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Posted 1 year ago

“I had proof of missing an item from my order. I sent them a picture of my order showing 2 items ordered and a picture of the receipt showing only 1 item was delivered. They refused to refund me after their “investigation” showed I received my whole order. I only received 1 of 2 items and couldn’t get my money back. I tried to delete my account and they said they can’t for “legal reasons”. What?! So ridiculous.”

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Posted 1 year ago

“They suck tell you 15 minute delivery it takes two hours the foods cold . Sorry not their problem.”

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Posted 1 year ago

“I am a small business owner used to work with UberEATS, 2003 I got several calls from UberEats salesperson asked me to open an account, so I agreed at last and they opened an account for me, setup menu for me, do everything very fast but only one import thing they did not mention to me, provide my bank information. So I worked with Uber Eats for couple of month and didn't received any payment from UberEATS. When I realized that, called them, and went through very time-consuming process to provide my bank info on April 25, 20024, I only able to receive payment after April 25, around $2400 I accumulated before April 25 just disappeared (I can see from my portal that money was paid out, but I did not received any money) I have been contacting with Uber Eats support for 2 months, each time was told it's in process and be patient. I guess somebody stolen that money and they can't figure out what to do. They out sourced the sale, marketing, and lots of functions and you can feel the terrible management of this company. I have no idea when I can get my money back, or never, but just let others know and be careful when work with UberEats.”

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Posted 1 year ago

“Horrible human beings work for this company. Worst customer service you can possibly imagine. Prepare to be robbed and scammed if you use this company.”

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Posted 1 year ago

“I’m a driver with Uber Eats. I have had money stolen from me in the last 3 weeks. Nobody seems to be concerned about my missing money, I get hung up on. They put it on the customers, which is a big lie. This is why drivers are stealing food, because Uber is taking their money. The customers are getting the short end of the stick, and it’s not their fault either. Uber Eats is shady, and Evil.”

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Posted 1 year ago

“They will steal as much money out of your bank account as they feel like taking and they're rude when you ask them to stop stealing from you. also they have no idea who they're giving your address to I have never once had my food delivered by the person listed on the app or in the car they're registered with.”

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Posted 1 year ago

“I have used UberEATS for years and within the past couple of years it’s been terrible. There is no accountability for the restaurants mistakes, you are punished. They will send you whatever they want. Missing items, incorrect orders, w.e and refund you $5 for a $50+ order. I don’t know what’s been up with these business’s since Covid but nothing is peaceful anymore including ordering food you pay your hard earned money for. I will cook from now on and stop supporting shady business practices.”

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Posted 1 year ago

“It's terrible and I just recommend to use other food apps.”

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Posted 1 year ago

“Complete trash, unprofessional and can’t understand a single word anyone is saying.”

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Posted 1 year ago

“I had a disappointing experience with Uber Eats recently. I ordered a meal through the app, but when it arrived, I realized that the order was incorrect and I only received the meat portion of the meal. Despite contacting Uber Eats, I was told that I received what I had ordered, even though the restaurant had actually modified my order due to running out of the food portion. This lack of quality control and refusal to issue a refund was frustrating and left me feeling hesitant to use Uber Eats again. I had to go through my bank to get the issue resolved, which was an unnecessary hassle. I recommend being cautious when placing orders with Uber Eats, as there is no guarantee of receiving the correct items or being able to get a refund if something goes wrong.”

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Posted 1 year ago

“Terrible experience. Received many separate charges for one payment, also been charged a higher amount than the invoiced amount. Complained for two days and they couldn't locate anything, payments nor records, supplied them all information and photographic evidence and they still couldn't find my transaction and kept asking me the same questions over and over again. I gave up, they overcharged me about £8 and not worth my time to keep wasting time with them. Useless. Will never use them again”

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Posted 1 year ago

“Consistent issues with orders with missing items. When trying to get a refund on the missing items I've been given the run around. When I ask for a manager I'm refused and it became a conversation of deflection. I could not get a manager on the phone to help me. This is after I was told 3 days ago via phone I would get an email within 24-48 hours about their investigation into my complaint. That didnt happen so i called back. Uber Eats said they would call 1-2 hours later. When THAT (which I didn't think it would) didnt ha ppen 12 hours later I called back and was met with the same standard panned responses. Don't order thru postmates/uber eats. They don't take care of their customers and they dont give 2 craps”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,774 reviews