UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber eats is ridiculous ordered food from McDonald's and there was a items missing & there gonna tell me they can't refund me.”

Helpful Report

Posted 2 years ago

“I'm an UberOne member with a history of having spent thousands between food and rides for work and personal life over several years. Recently I ordered some groceries while on a business trip, but the driver was unable to find everything. This is normal and not a big deal; the receipt always updates afterwards to reflect either replacement items or refunded items and their respective cost. When I got home and began collecting receipts, I noticed the grocery one hadn't updated. I contacted support to let them know I had been charged for things I never received and that they could check my chat history with the driver. They informed me that as it had been 48 hours since my order they couldn't help. I tried to explain why my reaching out had been delayed, which was due to travel AND because I trusted the app to do what it always did, update when a shopper couldn't find grocery items. I also asked why the issue had occurred and what I could do to make sure my receipt updated next time. Despite this and my long history of using Ubereats, the app refused to put me through to a real person. That or the real people they kept me connecting me to were just copy pasting the same "can't help after 48 hours" response. All I wanted to know was why it had happened and how to prevent it, but no dice. Not even when I said my trust in them had been severely damaged and I would cancel my membership, they did not care. This is incredibly upsetting and what I would consider to be fraud. If you pay for something and don't receive it due to what I assume was a technological error on the back end of a business, the customer should not be the one to pay for it. What would have happened if my order had been larger and most of it didn't show up? That's right, I would have been saddled with an even larger bill with no refund. And that is unacceptable and a huge violation of trust. Especially when they couldn't even tell me what went wrong. It's no wonder only 2% of people recommend UberEats on this site, and that they have a rating of 1.1 stars out of 5. I'll be doing a charge back to my bank and strong encourage others to not use their services. If they treat an UberOne member who has spent hundreds each month on their services for several years, how do you think they will treat you? Something to think about, but for me, I'll be canceling my membership and doing a charge back with my bank.”

Helpful Report

Posted 2 years ago

“I seen I ordered something twice. Tried to cancel 1 and they canceled my whole order. Then told me I didn't qualify for a refund. This is straight scam.”

Helpful Report

Posted 2 years ago

“Will never use Uber Eats again. Took my money but no food was delivered. Support said no refund was due as driver tried to contact me and attempted delivery. No one contacted me and the picture where the food was left is not our house.”

Helpful Report

Posted 2 years ago

“Frequently orders are gotten wrong. UberEats are a nightmare to contact and staff are obnoxiously rude. When refund is needed as items are missing- GOOD LUCK!! They pluck a random figure and decide to refund you that as opposed to the correct and actual amount. NIGHTMARE!! Screen shot attached I was told I would be refunded £4 (although still waiting for that, and they now refuse to respond to correspondence) .. doesn’t seem to matter about the remaining £35.98 I am owed!! It’s borderline theft!”

Helpful Report

Posted 2 years ago

“I purchased the wrong item through the Uber eats app. When I made the first transaction I immediately cancelled but was still charged. They have an authorization hold policy for all transactions to be held until I receive the item but they failed to reimburse me for the items I purchased. Instead customer service told me since the food was being prepared when it wasn’t that I’m still responsible for paying for it. I’m allergic to spicy foods so that’s the reason I had to cancel the order. Right after I ordered the same items from the same app after I corrected my order. After speaking with customer service again I was told I would still be charged for the first order so I immediately cancelled the second order just to receive the same result. They lied about allowing me to speak with their supervisor while placing me on hold numerous times to delay the cancellation. Both store at Popeyes are literally 10 minutes away and my food wasn’t going to be received until after a hour later. Either the food was not fresh or it was going to be cold once I received it. At the end of the day I was charged $42.02 for items I never received”

Helpful Report

Posted 2 years ago

“Uber eats tried to double charge me once on my bank account and another to my credit card. I caught them and called them out. They did nothing to help so here I am leaving a 1 star review to warn people of their scams.”

Helpful Report

Posted 2 years ago

“Uber eats is a rip off you can get in touch with anyone there service horrible they gave partial credit and took it back the next day I put an order in at four twenty my food came at six ten they offer me a refund of eleven dollars but my bill was twenty four so they offer a Uber money but if you order you still paying money you have pay fees the delivery fees tax or that Uber eats is horrible Don't order from them”

Helpful Report

Posted 2 years ago

“I ordered foe the first time and was charged 4 TIMES for my order!!! Thats $100 for a breakfast!!! For one person!!! Haven't heard back from anyone and can't reach a live person!!!! NEVER EVER AGAIN!!!!!”

Helpful Report

Posted 2 years ago

“They do not care and they have the most incompetent staff! It’s so hard to get a hold of them over anything!”

Helpful Report

Posted 2 years ago

“I ordered my food and the guy didn't even deliver the food when try to phone him he just hang up on me I try to contact uber eat but they just say sorry about that but they can't refund my money back which I feel I just got Rob because I pay for food I didn't even receive am gonna try take them to court about this which they will have to pay me alot more wot they own me”

Helpful Report

Posted 2 years ago

“I just checked the menu of a restaurant I regularly patron. Uber Eats prices the items at $12+ AND then they charge delivery fees as well as taxes. So they are making at least $25 extra off of each order. I thought it was strange that you advertised buy 12 wings, get 12 free from Smokey bones, and with my added Bones salad I was charged $88 including the tip. 12 wings are $24 on your advertisement. The numbers don’t lie, your company is just stealing from people.”

Helpful Report

Posted 2 years ago

“I placed an order with Uber. Received messages that food was being prepared then on the way, time of delivery. Time kept being extended until after 15 mins I was told delivery person had problems and order was canceled. I reordered and it was a repeat of the above events. I have to believe their service is a big JOKE !!!!”

Helpful Report

Posted 2 years ago

“I’ve used them multiple times not only is it ridiculously expensive but you can only speak to customer service through an AI service that messes up and when you want to change a payment it’ll end up canceling your order and then charging you for your freaking order that you’re not getting anymore Because they’ll say that the restaurant had already received the order and started making your food even though it was less than 30 seconds from you accidentally hitting submit, worst customer service ever absolutely rude and horrible will never ever use Uber Eats again and probably not even their service just because it’s in the name absolutely horrendous service”

Helpful Report

Posted 2 years ago

“Uber eats does not take care of their customers. I ordered food twice through Uber eats and both times the restaurant messed up my food, contacted Uber eats and they said it's nothing they can do. I will stick with Door Dash for now on.”

Helpful Report

Posted 2 years ago

“I order for Barcelos engine garage benoni at 14:00 it now 16:28 I haven't receive my food that I already paid for. I was sent the picture that it has been delivered but I don't know where. I've phone the store they said they don't know why my food was never delivered. The gave me the number +27672920102 for the driver who is denying everything according to him he's not the driver .”

Helpful Report

Posted 2 years ago

“I'm started using Uber Eats just a few months ago. Until this week, I was satisfied with the service so I began to place more orders. A couple of days ago, I placed a lunch order. There were no issues with the driver however when I received my order, I found several strands of hair in one of my items. I immediately reported the issue to Uber and requested a full refund. Of course I didn't want the order at all after finding hair in my food. Rather than offer to refund me for the order, they only refunded me for the item that was reported. I told them I would no longer be doing business with them and that I would be disputing the charge with my bank. Needless to say I was pretty disappointed in the treatment that I have. As a result neither me personally nor my job will be doing business with them again”

Helpful Report

Posted 2 years ago

“I had an order that supposed to arrive in 10-25 minutes, but it keeps getting delayed longer and longer. I have now been waiting over an hour for it. The agent I chatted with had given me $2 in Uber cash for the delay but I didn’t agree to it, I told them that I just wanted to cancel but they told me that I’ll be charged a fee if I cancel because of the $2 Uber cash that given, I didn’t want the Uber cash to begin with, I just wanted to cancel the order. The order is still ongoing and I seriously doubt that it will be delivered. This is definitely the last time I order through Uber eats”

Helpful Report

Posted 2 years ago

“Absolutely everything went wrong! My order was late! On opening the Burrito crunch, it was cold. One of the contents of the taco had spilt out into the packaging! Both tacos were cold and stale and the brown bag given to me was wide open!!! I spend over £19 on thos much looked forward meal and Uber Eats deemed a £2 refund was appropriate!! Absolutely disgusting service and customer care!”

Helpful Report

Posted 2 years ago

“Do not trust this company! They are not trust worthy and they will take money from you.”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews