I purchased the wrong item through the Uber eats app. When I made the first transaction I immediately cancelled but was still charged. They have an authorization hold policy for all transactions to be held until I receive the item but they failed to reimburse me for the items I purchased. Instead customer service told me since the food was being prepared when it wasn’t that I’m still responsible for paying for it. I’m allergic to spicy foods so that’s the reason I had to cancel the order. Right after I ordered the same items from the same app after I corrected my order. After speaking with customer service again I was told I would still be charged for the first order so I immediately cancelled the second order just to receive the same result. They lied about allowing me to speak with their supervisor while placing me on hold numerous times to delay the cancellation. Both store at Popeyes are literally 10 minutes away and my food wasn’t going to be received until after a hour later. Either the food was not fresh or it was going to be cold once I received it. At the end of the day I was charged $42.02 for items I never received