UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely horrible service, I would not recommend”

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Posted 2 years ago

“Fake promos got me and my girl reaching”

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Posted 2 years ago

“worst experience !! i placed a order i accidentally cancelled my order and i texted one of the agents that was very unprofessional and rude and didn’t solve my problem he told me he couldn’t give me my money back because of a cancellation fee which is ridiculous !! to my understanding what i seen on the app was only a delivery fee which i was okay with paying but NOTHING about a cancellation fee i payed $24.00 but i couldn’t get my money back nor my order that i placed. THIS IS THEFT and i will be putting a claim on the BBB ( business better bureau) for this company to make sure this company won’t do this to other customers.”

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Posted 2 years ago

“I didnt receive my oder and I was charged, the driver had me a run around telling me someone wants to steal the pizza I ordered which is totally insane and a big lie, He said he will go home and didnt show up! He is the worst delivery guy from Uber eats!!!”

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Posted 2 years ago

“Worst app! Ordered $50 of white claws. Got a small bottle of orange shinesicle moonshine, then when I send customer service a photo of it in my hands, they just tell me sorry there’s something we can do. THIS IS RIDICULOUS! Worst company, don’t care about their customers!”

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Posted 2 years ago

“On an order of 40.00 a 17.00 dollar fee. Ridiculous”

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Posted 2 years ago

“Uber eats experience have been always ok so far but this time something worse happened and driver ran with order of my cakes , and uber eats is supporting their fraud drivers and staff by not refunding money to genuine customers and they dont have any contact number where to call for refund, their help desk is of no us and only chat is allowed , uber eats is pathetic when it comes to customer grievances , i think people should stop using its eatery and ride services so they try to be considerate to their customers , Mr Delivery is much better , they are not even acknowledging the grievances if its about refund”

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Posted 2 years ago

“Not only was my order an hour and 1/2 late cold and inedible, their “customer service” reps disconnected 4 times without even asking how they could assist. I was told an email would come in 24 hours and nothing!!!!! WORST customer service I have ever experienced”

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Posted 2 years ago

“Absolutely terrible customer service. I used to order at least once or twice a week and the last couple orders there have been constant issues with no care whatsoever about the customers satisfaction. In the past they used to have hands on customer service who cared and would properly credit verified missing items or issues and they no longer have quality assurance. The last straw was I had an item never arrive and they refused to acknowledge or correct the problem. They’ve completely gone downhill and I will be using another service. I just canceled my Uber one after years. TERRIBLE to see the company go down hill this fast.”

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Posted 2 years ago

“Like many companies and purchases we make, all is ok until you need something. Then you realise, never again. So if you are thinking of using them, don’t”

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Posted 2 years ago

“UberEATS is such a bad company to use when there are other options out there. my first time ordering online my first bad experience. Customer service sucks a big thumb. spoke to a young Indian or Philippina accent girl that didn't even try to help very unprofessional very low on solutions to resolve issues very untrained people... Never will I ever use them again and like shark tank investors say " And for that reason I am OUT!!!”

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Posted 2 years ago

“Uber priority is a fares and an outright lie!!.. shame on you arrogant drivers.. they spoke to me with absolute rudeness!… DO NOY USE PRIORITY IT IS NOT ENSURED AS I WAITED 52 minutes for a 15 min. Delivery Tops!!!”

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Posted 2 years ago

“Online ordering food pick the place and food, delivery was Uber Eats, I put my address and a tip. I then see the food I ordered in a bag sitting on a sidewalk in front of big windows. The restaurant called me and told me the Uber delivery guy just set the bag outside of the restaurant and took a picture and left. I called Uber Eats and my call was hung up on me 3 times. The 4 th person called the driver then told me because the checked out the address on the online request, there was nothing that can do, I said it don’t make sense why I would yave the food delivered out in front of the place I ordered food. The representative got snippy and basically said it was my fault and they are not doing it and maybe I should pay attention to the address for delivery, I said I did I checked it and a glitche or something must have happen, she the was short and snippy and repeated what she told me before and kept on and on and hard to understand her with the accent and snippy rude tone.”

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Posted 2 years ago

“Not even an hour ago my daughter and all ordered groceries from Uber eats I live in apartments that have security and a sign at the front desk the Uber eats deliver it never came in and said that he delivered our groceries we reported it back to Uber eats and they told us that they could not give us our money back because apparently the guy text or try to get in touch with us which is a bunch of foolery . If they tried to come in they would have had to sign or the security would at least acknowledge they came in which they did not so what is going on Uber eats this is like stealing money and my own ad I had a similar problem the beginning of this same month just not s damaging is this one. How can you supply service and not come forth you're protecting criminals thank you ubereats. I hope others find this review very truthful because it is?”

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Posted 2 years ago

“Monica, shame on you. If you were not going to deliver my order you should not have lied and stated that you would deliver my order after leaving Cherry Grove then you should not have said so. All the more reason for me not to use UberEATS ever again. Then you you had the AUDACITY to block me because you knew you were not going to deliver my food. Gurllllllll do better and yes I reported you”

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Posted 2 years ago

“DO NOT ORDER FROM UBER!! Scum worthless employees are now pulling a scam where several people attempt to pick up your order and whoever succeeds will keep your food. These employees are PATHETIC.”

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Posted 2 years ago

“I ordered Uber Eats Starbucks yesterday at my work. I was ordering coffee and lunch for my coworkers, who are nurses and working hard. The order was promised to be delivered by 12:00 latest. Instead we got nothing but delays, first it was delayed til 12:15, then 12:30. I tried contacting support and all they would say was it would be delivered by 12:43. Then I tried to contact the delivery guy, who for some reason was coming via ebike. His phone went to voice-mail after 2 rings. I was then told it would be delivered by 1 and then 1:15. I tried to message the delivery guy telling him my coworker was starving and then next thing I knew the entire order got cancelled. All this with absolutely no explanation! I apologized profusely to my coworkers and felt so bad. Worst service ever!”

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Posted 2 years ago

“Horrible company they rip people off the charges me double with out explain anything before they charge. They explain after they charge you. I will never use them again.”

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Posted 2 years ago

“The biggest issue for me is the total lack of customer serive. We ordered dinner for five people. When we received our order if was someone else’s order. A single meal instead of the five we ordered. It was physically impossible to speak to someone or to get the issue resolved. Uber eats literally has no customer service available to deal with an issue as it occurs. 12 hours later 2way past the dinner we were supposed to have and Uber eats has still not responded to our customer support query. Uber eats is ok until something goes wrong. Once it does, don’t expect any kind of resolution for days. In other words, you aren’t getting your meal!”

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Posted 2 years ago

“If I could put a zero star review I honestly would do. Had the worst experience ever. Food arrived an hour to 1/2 hours later freezing cold taste and look horrible. Driver stopped on the way and didn’t move for a good ten minutes. Unacceptable Uber eats wouldn’t do anything about it”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews