UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,774 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,774 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather than adjust the price they just double charge your card and you have to wait a week for this “hold” to release your funds. Freaking ridiculous! Out 300$! Till then.”

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Posted 1 year ago

“Awful company took my money and restaurant closed and didn't fulfill my order and they refuse to refund. They trying to steal my money”

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Posted 1 year ago

“Just know this about Ubereats before you sign up: Ordered from two different restaurants with two different drivers and both lunches were delivered somewhere with pictures of two random places other than my door! Couldn't reach drivers. Customer service by CHAT was annoyingly long but got a refund for the first missing lunch. When the second lunch didn't come the customer service CHAT guy responded that because the driver claimed he delivered it I wasn't entitled to a refund. I reminded them to check their computer for the previous failed order for which i had been issued a full refund. The ended up imediately offering an "Ubereats full exchange" which I accepted. During these multiple CHATS I had requested to speak with a supervisor many times which was ignored or redirected. Finally I was told a supervisor would call me and they ended the chat. I then found a phone number for Ubereats (which they do not make available to the public at all on their website) and customer service was incredible slow and rude and had very heard to understand accents. I was cut off or hung up on LITERALLY seven times! So basically I now have even more complaints for a Superviser who is "supposed to be calling me within 24 to 48 hrs" ... we'll see. And I had bought the Ubereats membership only days before all this! ....CANCELLED!”

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Posted 1 year ago

“Dont be uber eat driver,they are stealing your tips,i completed my delivery but they didnt pay my tips(3 times) When you call them or chat with them they just constantly redirects to another department never ending .... Never solve the problem....”

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Posted 1 year ago

“I ordered from the house chicken 55. Eliminate on 55th and hall step through Uber Eats. And I feel like they brought me a bag of s*** Several items was missing what I paid for I didn't get. Then when I went on the Uber app try. To fix it, they gave me $5 back but it's okay.I'm done ordering it Uber Eats if I don't go pick up the food myself.I don't want it too much money to the restaurant and over to get a bag you unhappy with”

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Posted 1 year ago

“ENTIRE ORDER WRONG. OMMITTED REPLACED ALLLLLLLLLLL WRONG. DIABETIC REPLACED ALL SUGAR FREE ITEMS WITH SUGAR. NO REFUNDS. I HOPE THEY BURN AND DIE IN HELL”

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Posted 1 year ago

“I wish i could give 0 stars. We ordered our meal tonight.(£35!) It arrived stone cold then to add insult to injury they snatched another £35 from our account. So we were £70 out of pocket and cold food we can’t eat! They’ve since refunded us £28 (why?!) but still waiting for the other £35…… Watch This Space!!!!!”

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Posted 1 year ago

“Rubbish food over an hour late number on site incorrect Uber support hopeless”

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Posted 1 year ago

“Don't use this app. They charge you even if the delivery never arrived. I order almost 52 worth of a product they say they deliver it but I was waiting out side at the door and never arrived. You can't call them. I left a message on their app they answered a day after say they can't do anything about it. This company it's nothing but a scum this happened to me multiple time I don't know why I used them again”

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Posted 1 year ago

“I didn't get my order today and I was charged for cancelling it”

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Posted 1 year ago

“Uber Eats is a scam, aside from charging you an arm and a leg in taxes and fees they up the price of food on their app. I recently called Uber eats and was told the price you see is the price you pay.. well I won’t be paying you a damn dime. Aside from that bs you never get discounts either anyone using Uber eats should just switch to DoorDash at least they have the right pricing for the merchandise sold. Screw Uber eats y’all suck”

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Posted 1 year ago

“I suggest Doordash because ubereats takes people money like 4 times in a row its been terrible ice cream from dairy queen ice cream was all at the bottom of the bag so much it ripped a hole in the bottom I report I wanted a refund send pictures and everything oh we can't give you a refund then order McDonald's family meal missing 10 piece nugget and no fries at all oh its none refundable order taco bell my slushy drink like half full I'm done with them completely Goodluck”

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Posted 1 year ago

“whats up with the high fees charges and you want us to tip. something would cost 14.99 to almost 18 ??? think i go direct lose the middle man.”

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Posted 1 year ago

“Please stop hiring people who do not speak English, they cannot communicate when something is wrong with the order and will not pick up the phone because they don't speak English”

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Posted 1 year ago

“I would give it zero stars if possible. Uber Eats will charge you for the price of an order, even if you cancel the order 5 seconds after placing it, which is what happened to me. I placed an order from my house but immediately after placing it, I realized that the app had my job location as my delivery address so I canceled the order. Uber Eats app falsely claimed that the restaurant had already begun the order, which was impossible, so I was charged for the cancelation.”

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Posted 1 year ago

“I got charged 66 dollars for a pack of chicken they paid 23 dollars for. I cancelled my Uber subscription and will never use this service again.”

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Posted 1 year ago

“Trash app use door dash instead”

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Posted 1 year ago

“Sometimes, due to limited mobility, we rely on Uber Eats for meal deliveries, but recent experiences have led us to reconsider. Here's the scoop: tonight, we placed an order only to find that half of it was missing upon delivery. Adding insult to injury, the driver didn't even bother to notify us of their arrival. We have not one, but two doorbells. After contacting the restaurant, we discovered that the driver had neglected to pick up the entire order. Uber promptly refunded the cost of the incomplete order, along with a little extra. Undeterred, we attempted to satisfy our dessert cravings with an order from Sonic using the refund issued to the UBER account, but luck was not on our side. Despite receiving the wrong items, the driver insisted he had delivered the correct order, even after being shown the evidence on the app. We ordered 2 small Sonic Blast and 1 small peanut butter shake, but received 2 XL banana shakes with pineapple. Another call to Uber resulted in a refund, but our next attempt at ordering was met with further frustration. Assigned to a Sonic location over six miles away, the distance proved too much for drivers, who repeatedly accepted and then canceled the delivery. Upon contacting Uber yet again to cancel and request a refund, we were informed of a cancellation fee unless we waited until 9:45 PM for potential pickup. As I debated the issue with a representative, a driver unexpectedly claimed the order. Curious about my Uber ONE membership status, I inquired about its expiration, only to be told my account was under review. I asked why my account was under review. I was told I could be deemed unworthy of their delivery services. Infuriated by this assessment, I promptly terminated my Uber ONE membership. My daughter is with US for the first week of summer vacation and I am trying to do a little extra for her and the incompetency of others only makes it harder.”

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Posted 1 year ago

“A place an order from Wendy's through Uber eats last night. After 2 hours of not receiving my order I called Uber and was notified that the driver dropped off the package at a different location. I could also tell by the picture he took that it was not my front door. The location he dropped the food off at is where I lived three to four years ago. Obviously I have updated my address in the Uber eats app so I don't know how this mistake or confusion was made but I do know that it's not my fault. I even tipped the driver and he was a f****** a****** on the phone with me. I talked to five or six different representatives requesting a manager call me back finally I was told that one would within 24 hours. However of course that didn't happen. My order was only 13 to $15. I don't know how much that means to you but I'm only on disability and I can barely afford to survive on a day-to-day basis. So to lose a customer and the huge following that I have and will make it known to each and every person I know not to ever use Uber eats just seems very stupid from a business aspect. I want my money back or I want to be reimbursed one way or another or I will never stop writing negative reviews as it is my right to do so.”

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Posted 1 year ago

“Food sat on the side of McDonald’s for 45minutes while it went through 3 different drivers…. Arrived an hour and half later was classed as arrived in the time frame 🤣🤣 straight in the bin stone cold …call centre in India not a word of English. Fantastic service all round ….dickheads”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,774 reviews