UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,221 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I ordered and get the ordered by payment but that delivery boy get payment from me and didn't record in the system so that again I started to order they ask to make the payment it happened in last Tuesday, I ordered al mas restaurant near kotena and the delivery person name Jeyakumar Diksankumar”

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Posted 4 months ago

“I was scammed when I deleted an order 2 minutes later have refused to give me my money back. Fresh slice never got my order and won’t give it to me.”

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Posted 4 months ago

“Uber is one of the most horrible delivery options I order stuffs at 8pm and it was supposed to delivered by 8:55 and then the time update to 9:05, then 9:15, then 9:30,then 9:45 the 10:05 and then finally they cancelled my order …unprofessional service …I have advice all my friends and families to keep away from ..totally sucks …company is worthless”

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Posted 4 months ago

“We placed order at 6.53 pm. Uber app shows status as "order not ready" as of 845 pm. We called restaurant. They said order picked up at 7.03 pm. Never ever Trust Uber eats.”

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Posted 4 months ago

“They won't get another dime from me. Ever. They have taken so much money from me over the last two years. I am in tears tonight - again. I ordered a fast food meal. The total was $25. They couldn't find a driver, but when they finally did it said the delivery was delayed but she was headed my way. I messaged her and told her I would be glad to increase her tip once it got here. She replied "ok :)". I tracked the order, to the point it said that it was "almost here ", then "arriving now " . I got a message from the driver at that point that said "the store is closed!" . I saw a car outside my apartment speed off quickly and then it said my order was completed /delivered ! It wasnt out there - and I've been charged. I'm out $25 and have no food ! I reached out to help and let them know - and of course, it says someone will email me within a couple of days. Last week they delivered my Arby's order to a different apartment complex entirely - so I never received it , and I was charged - and told it wasn't eligible for a refund ! They are absolute crooks, and they make me sick at my stomach ! I will NEVER place another order with them !”

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Posted 4 months ago

“Made an order to a liquor store pass 2 hours and they keep changing the time i cancell the order and they still charging me almost 100 dollars the worst”

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Posted 4 months ago

“I never received a refund : they say it's their right to leave the food on the street without warning you. Please be aware when using this app/service, there is a high risk of theft of your money and time : if the driver leaves your food in the street in front of your house (without calling you, and while you specified delivery in hands at the door) and in the 2 minutes it takes to go get your food, it gets stolen...well, Uber eats support will kindly deny your request for refund. So.. No food, no support, no refund. Nice experience 👍”

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Posted 4 months ago

“Ridiculous mercenary CIA”

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Posted 4 months ago

“UBER EATS SHOULD BE RENAMED AS UBER-CHEATS ! PERIOD. NO CUSTOMER SUPPORT NUMBER - NO WAY TO CONTACT THE DELIVERY GUYS. THEY CLAIM THEY TRIED CONTACTING WHEN NO CALL IS RECEVIED AND THEY DRIVE AWAY WITH YOUR FOOD....THAT TOO WHEN THEY ARE DELIVERING TO A HOTEL WHO HAS STAFF ALWAYS OUTSIDE TO ASK WHEN ROOM NUMBER IS SHARED WITH THEM.”

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Posted 4 months ago

“No support what so ever”

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Posted 4 months ago

“Last night I ordered food from KFC. When delivered the order was totally wrong. I ordered original recipe, chicken and received crispy, which I cannot eat. Included in the order was mac & cheese, and I received mashed potatoes. These errors were in addition to a delivery that was extremely late, well beyond the quoted delivery no later than time. When I complained, they said the order was not eligible for a refund or adjustment. This lack of customer service is inexcusable!”

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Posted 4 months ago

“I ordered a meal from Pedros in Raisethorpe South Africa. It was a scheduled order for the next day. Without warning, the order was cancelled at the last minute. I was stranded without food for my guests. I will never trust or recommend this app to anyone. Then it also took then like 3 days to return my money. Not pleased at all.”

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Posted 4 months ago

“So I ordered food from uber eats delivered it’s late. Then the bag was unsealed and then I open the bag the lid was off my food. This is extremely unsanitary not to mention unsafe. Then refuse to give me the money back since I would not eat it.”

UberEATS 1 star review on 25th December 2024

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Posted 4 months ago

“Horrible. The chat bots are horrible when trying to resolve any issue and by the time you get a live representative there is nothing they can help with. Horrible”

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Posted 4 months ago

“I am new in this city. I had never ordered form Uber Eats here. I asked to help me deliver my order after I realized I clicked "pick up" instead of "deliver" and they said they couldn't help me. I said I would pay for the Uber drive... nothing, still they couldn't do anything! Useless!!!”

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Posted 4 months ago

“I ordered from Lazeez shawarma on Credit St Mississauga. The food was so awful that we had to throw it away. I ordered beef on sticks. The quality of meat was too low. It was tooooo hot although I had ordered Medium spicy. When I called the shop, the customer service was too rude and told me to call Ubereats if I had a problem. They have many negative reviews and I don't know why Ubereats sells their food and doesn't omit their shop from the list!”

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Posted 4 months ago

“115 dollar order got 3 tacos. Must be Gold in them tacos. Week before missing a whole combo meal that was 20 dollars. They say nothing we can do. So good bye”

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Posted 4 months ago

“Waited 3 hours for my food”

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Posted 4 months ago

“I find it’s stupid I make a order for breakfast and find out my uber driver as few more stops before I can get my food And by the time he does show up my food is cold u guys need to fix this Not the first time I’ve been screwed by you guys and you figure after I wait almost an hour for my food 5$ off is ok I’m done with you guys after I rather support real delivery drivers who work for the store”

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Posted 4 months ago

“They delivered my food to a wrong address and when I realized I didn’t receive my food I tried to call the driver..no response! Uber eats refused to refund me. I never received my food and the picture attached was not my door or home. Ridiculous! When I called the customer service rep was rude and condescending. Never ever again!”

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Posted 4 months ago

UberEATS is rated 1.1 based on 9,221 reviews