UberEATS Reviews

Name: UberEATS
Rating: 1.09

1.1 Rating 6,248 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 6,248 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2024

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UberEATS 1 star review on 27th April 2024

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UberEATS 1 star review on 24th April 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from Uber Eats, and the driver was early, my food was hot, and I will order from them again! Good customer service! 😊”

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Posted 2 years ago

“I am sad to say I am a delivery driver for doordash from the west coast and relocated here to Danville Virginia and not working for them at this time. That being said their drivers in this area are horrible so I discovered Uber Eats was in this area and decided to give you guys a try. Stellar job guys! My food arrived hot, in one piece, the drivers have been courteous and the order has been here on time or a little before. Thank you over eats drivers in Danville Virginia way to go guys!❤”

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Posted 2 years ago

“Jalal is a very very very awesome delivery person. It was around 10pm when I ordered the pizza and the temperature outside was about -20 C degrees. The restaurant was kind of slow in preparing the order and the delivery person kept on changing because the wait time for the order was too long. At last, Jalal was appointed for my order and he waited in the cold wind for at least 20min before he delivered the pizza to my hand. I really appreciate how he respected his job and the customer. I think his spirit should be highly rewarded.”

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Posted 2 years ago

“Uber is a honest company, they solved two issues for me. One As a client and one as a delivery driver. I appreciate.”

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Posted 2 years ago

“While fighting cancer and taking chemo…I would go 4 plus days without food or drink. My Dr’s & God helped me get on to the Uber Eats app. I really don’t think I would have made it without the Uber Eats. I am sorry that you get upset because the times are sometimes off… you do get your order! Thank you for helping me in My Fight for Life.”

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Posted 2 years ago

“Use this code to get 20 euro's/ pounds /dollars discount at your order. Code; eats-ocq1bp”

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Posted 2 years ago

“I’m not sure why the bad ratings but my experience with Uber customer service has been excellent. Delivery service has some issues but customer service has given me satisfying resolutions. I’m a loyal customer and grateful for this service.👍🏽🤙🏻”

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Posted 2 years ago

“Monju found the front door . Awesome service”

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Posted 2 years ago

“Normally people that complain leave a review. Never had a missing item Always have been in a very timely manner. Food has never been cold I appreciate when they do and leave a nice tip.”

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Posted 2 years ago

“Recovery expert referral. I lost my bitcoin to fake blockchain.com impostors on Facebook, they contacted me as blockchain official support and i fell stupidly for their mischievous act, this made them gain access into my blockchain wallet whereby 7.0938 btc was stolen from my wallet in total. I was almost in a comma and dumbfounded because this was all my savings i relied on. Then I made a research online and found a recovery expert, with the contact address- aubreysolutions 007 @ gmail com I wrote directly to the specialist explaining my loss. Hence, he helped me recover my bitcoin just after 2 days he helped me launch the recovery program, and the culprits were identified as well, all thanks to his expertise. I hope I have been able to help someone as well. Reach out to the recovery specialist to recover you lost funds from any form of online scam. A U b r EY so Lu ti o n S 0 07 a t g ma i L d o t C O M”

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Posted 2 years ago

“As a customer and a Uber Eats Driver is a great service. I learned in both ways that you should always use priority service for fastest and the first delivery. As a driver I really dont like when I receive two orders and I'm sent to delivery then the second order is first to deliver not sure way. Maybe I think that it could be the second orders chose priority and or is the closest address on the way to the first pick up. I do my best to drive as fast but safe as possible to deliver any orders. There are plenty of time where the restaurant doesn't even have the orders ready we have to wait 5 or more minutes. I always cancel second order to have another driver come get that order because is not right having my first pick up wait. In regards to making sure the orders are correct I would not or except a drive open my bags and food tray to see if orders are correct. That is the responsibility of the restaurant. The restaurant package the orders we as the driver just pick up and deliver I do make sure if they are drinks on the list for securing it during transport.”

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Posted 2 years ago

“I sent ordered Panera bread food from Canada and sent it to my daughter in Lewisburg, PA Bucknell University. The direction was misleading but the driver went above and beyond to deliver the food. It took her 1 hr to find the place.”

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Posted 2 years ago

“Great service so far. Always on time.”

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Posted 3 years ago

“10/10, delivery was super fast and very helpful. The food is delicious!! The delivery driver was also super cute and I hope he comes back more often.”

UberEATS 5 star review on 24th February 2021

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Posted 3 years ago

“I wanted to acknowledge Marlon who works at the Panera in Aspenhill Connecticut ave. I order the you pick two and didn't have the option of changing my bread selection. Marlon answered my call and got right on it and made sure I had thr bread I requested. Marlon your customer service waent above and beyond today they need more workers like you. I am a satisfied customer thanks to Marlon.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Hi. This is lasya. I am doing a survey on uber eats. Can you please fill this form for me, it would be a great help. it will just take 2 mins. please help me out. https://docs.google.com/forms/d/e/1FAIpQLSejqZSC11dwE9hrRfztaaQyi7qehjsz0vm7RHV0DXMjW0BQ2A/viewform?usp=sf_link”

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Posted 3 years ago

“Wow...Grand Junction, Colorado. Kari got my order here ASAP. Definitely will use all the time! This is by far the best delivery option. Thank you guys for what you do!”

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Posted 3 years ago

“Uber eats is da best no cap would use it everytime every day best service no cap.”

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Posted 3 years ago

“Fast and reliable”

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Posted 3 years ago

UberEATS is rated 1.1 based on 6,248 reviews