UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,791 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,791 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Take phone calls for customers service.”

UberEATS 1 star review on 28th June 2023

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Posted 2 years ago

“this is my first time using UberEATS and i will tell you i am not impressed. I ordered over a hour ago and my food is still not picked up or assigned to a driver. I contacted support and they told me it's delayed etc etc and the time frame keeps changing on my order i contacted them again and told them either assign someone or i will be telling people not to use them ever again my food is literally sitting at the place getting cold and they do not even care. I told them to do better that i never have issues with grubhub or doordash i never ever have to wait over a hour for someone to be assigned to pick up my order with them. and when i told ubereats customer service to do better they didn't like that and ended the chat immediately on me.”

Helpful Report

Posted 2 years ago

“Im an uber eats delivery driver and just so were clear uber only pays its drivers 3 dollars a delivery that could take the driver up to 20km out of the zone , so thats a 40km round trip for 3 dollars doesnt even cover the gas , nevermind the extra 1000 a year for the delivery insurance you need to put on your car , or the matiness on your car , If your cheap like most the uber users in the fraser valley then you will wait for your food because drivers cannot afford to do 3 dollar delivers”

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Posted 2 years ago

“If you could get an award for the worst service in the entire universe UberEats SA would win and take 2nd and 3rd place. It is the company with the worst customer service I have ever encountered and giving one star rating is actually very generous. Placing an order at 19:00 from BurgerKing after almost two hours (20:42) no delivery was made. Three drivers was assigned and multiple complaints were logged and phone calls were made. Well, the lacklustre service does not however end there. The unprofessional help desk agents are just as incompetent as the reckless UberEats drivers. Shape Up or Ship Out UberEats!”

Helpful Report

Posted 2 years ago

“Driver brought wrong order and when I immediately called her to get it fixed she said she would take care of it. I havent heard from her since and she wont answer her phone. I was charged $5.99 to have my order delivered and gave the driver a $3.00 tip. Now Im out almost $10 for an order I never received. Never again UberEats.........”

Helpful Report

Posted 2 years ago

“Pathetic avoid! Out $30 don’t even want it back! Put in correct address twice and still went to wrong place! Just gave away $ with a tip!”

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Posted 2 years ago

“Poor service did a order at game store dey didn't have all da stock did take my money and it's a month but no refund plz guz think twice before u order”

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Posted 2 years ago

“Say away! Waited over a hour just for time to keep going up and 3 drivers …. Now has been cancelled! Joke!!!”

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Posted 2 years ago

“Am so tired of jealous girlfriends showing up with the delivery guy…giving dirty looks and holding on to my orders…. Especially if it’s a liquor order… like so confuse keep y’all domestic violence at home please. The girl was mad her boyfriend scan my ID and said have a nice day…. Like wow”

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Posted 2 years ago

“You'll have an easier time being listened to by poorly-designed self-help AI than the support staff, who will use stock replies and ignore your issues. Couriers are 50/50, often ignoring detailed delivery instructions and trying to deliver to your neighbours. To top it off, if you think your courier has been in an accident, support will discourage you from calling emergency services - a company that doesn't care about their customers OR their own employees. Avoid like the plague. Use a different company if you can.”

Helpful Report

Posted 2 years ago

“Terrible company. Will waste your time and ignore you and lie to you to get rid of you.”

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Posted 2 years ago

“POOR COMPANY EFFORT TO QUALIFY GOOD RESTAURANTS. STRICTLY A DELIVERY SERVICE,, DO NOT WASTE YOUR MONEY. THEY COLLECT THE MONEY BUT DO NOTHING TO ENSURE QUALITY.. SCUM BAG BUSINESS. STOP WHILE YOU ARE AHEAD.USE REFERRAL SERVICES FIRST.”

Helpful Report

Posted 2 years ago

“Uber Eats messed up my order from Total Wine when their driver incorrectly canceled (they admitted), but we’re going to charge me $15 alcohol restocking fee, nonetheless. I had to call and talk to customer service, and they were unwilling to give me any compensation, except to refund the stocking fee, which was at no fault of my own. If you have an alternative, don’t do business with this company. Uber operates on sort of a one-way street principal – if you order either a car or delivery and then you do something like not show up they will charge a cancellation charge. However, if they cancel, it’s all on you with no compensation. Not nice.”

Helpful Report

Posted 2 years ago

“My daughter wanted to surprise her dad for Father's Day today by having lunch delivered to him. Evidently a code was supposed to be given to the driver to make sure he was delivering to the right address. They left the food outside someone's front door (not ours); my daughter had to place a second order. They told her they handed the order to me; again, they did not ask for a code. I'm not sure who received either of her orders, but it certainly wasn't her dad. She's a single working mom with two kids, so she certainly doesn't have $60 to just throw away. She was told she would not receive any refunds. This is so wrong. I will use every avenue possible (to include a Congressional letter to my Congressman) to get the word out about your horrendous customer service. You should be ashamed. J”

Helpful Report

Posted 2 years ago

“Terrible customer service and terrible ownership But I expect that from those people that work up there. I ordered on Uber eats and I got the 10 piece with extra crispy and all drum. Extra crispy and all drum cost about 75 cent each so I paid for it. When it came I didn’t have the all drums or the extra crispy but of course you know they charged me. They obviously don’t pay attention to what people order or they don’t care. I think it’s because they just don’t care. And if you go up there and look at those type of people they actually look like the type of people they don’t care about anything or anyone unless they look and talk like them. Uber eats didn’t give me my money back because they said the store doesn’t do refunds. So I would advise people to not order from Uber eats at the store and honestly I won’t be going back at all.”

Helpful Report

Posted 2 years ago

“Hard to reach actual costumer serves .made an order and was confirmed, but 3 drives tried to pickup my order and find out that business is closed. and they just vanished me which I can understand them in the way.Meanwhile I was trying to reach customer service. They offered me a reward for 10$ but I was never was able to apply it for my next order. Also my previous order had missing some food that I ordered. They also rewarded 5$ I was never were able to use it as well. Uber eats starts scamming ?instead of peaceful morning I had to do bunch of phone calls. 2 hours later my food is still not here .Canseling my membership and never ordering from you guys. Not professional at all,the whole time I felt that I'm being scamed .buy buy uber eats.”

Helpful Report

Posted 2 years ago

“Ordered at 1018am for McDonald’s breakfast then the driver called at 11:10 to say that the first driver did not collect my order then by the time he got there it was passed the breakfast stage . He asked me to cancel so I would be wiped from his screen as he couldn’t continue to work . But after enquiring I would still be charged and no refund would be given !!! I could only speak to a bot on the app and we went round in circles . Then the driver cancelled giving the excuse that he couldn’t get hold of me or communication with me which I spoke to him on the phone and had proof of this . Eventually I got my money back but very angry that they lied and a very bad service !!”

Helpful Report

Posted 2 years ago

“This is very unfortunate. I have been going back-and-forth with customer service about my refund. The food that I receive was horrible wasn’t what I ordered and stuff was missing. If you tell me that you’re submitting a refund for the total amount and the tip that means you should get all of your money not some of it but that’s not the case they tried to make it seem like, the tip was refunded I know how to add none of it adds up together”

Helpful Report

Posted 2 years ago

“I ordered the food and realize there is a missing item, so I decided to cancel it because each order it will cost the shipping fee. After cancellation they charged me full amount of the money for the food even though I cannot get any food. It was only like 2-3 mins after the order placement, they say the restaurant started the preparation so need to charge the full amount.. It is ridiculous after 2 mins the food is ready and the driver is wafting at a front door of the restaurant??? So in the end I lost 30EUR just clicking the bottom by mistake. The app is so stressful to use and the customer service is worst ever....please stay away if you do not wanna lose money for nothing.”

Helpful Report

Posted 2 years ago

“Uber Eats short changed me with an incomplete mcdonalds delivery instead a a £16 refund, they gave me a £10. and their customer services team said the £10 refund is final. I really do feel I've been scammed out of £6 from Uber Eats. I've unregistered fron Uber Eats and will NEVER use them again. Absolutely ATROCIOUS service.”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,791 reviews