UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order to a liquor store pass 2 hours and they keep changing the time i cancell the order and they still charging me almost 100 dollars the worst”

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Posted 11 months ago

“I never received a refund : they say it's their right to leave the food on the street without warning you. Please be aware when using this app/service, there is a high risk of theft of your money and time : if the driver leaves your food in the street in front of your house (without calling you, and while you specified delivery in hands at the door) and in the 2 minutes it takes to go get your food, it gets stolen...well, Uber eats support will kindly deny your request for refund. So.. No food, no support, no refund. Nice experience 👍”

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Posted 11 months ago

“Ridiculous mercenary CIA”

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Posted 11 months ago

“UBER EATS SHOULD BE RENAMED AS UBER-CHEATS ! PERIOD. NO CUSTOMER SUPPORT NUMBER - NO WAY TO CONTACT THE DELIVERY GUYS. THEY CLAIM THEY TRIED CONTACTING WHEN NO CALL IS RECEVIED AND THEY DRIVE AWAY WITH YOUR FOOD....THAT TOO WHEN THEY ARE DELIVERING TO A HOTEL WHO HAS STAFF ALWAYS OUTSIDE TO ASK WHEN ROOM NUMBER IS SHARED WITH THEM.”

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Posted 11 months ago

“No support what so ever”

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Posted 11 months ago

“Last night I ordered food from KFC. When delivered the order was totally wrong. I ordered original recipe, chicken and received crispy, which I cannot eat. Included in the order was mac & cheese, and I received mashed potatoes. These errors were in addition to a delivery that was extremely late, well beyond the quoted delivery no later than time. When I complained, they said the order was not eligible for a refund or adjustment. This lack of customer service is inexcusable!”

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Posted 11 months ago

“I ordered a meal from Pedros in Raisethorpe South Africa. It was a scheduled order for the next day. Without warning, the order was cancelled at the last minute. I was stranded without food for my guests. I will never trust or recommend this app to anyone. Then it also took then like 3 days to return my money. Not pleased at all.”

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Posted 1 year ago

“So I ordered food from uber eats delivered it’s late. Then the bag was unsealed and then I open the bag the lid was off my food. This is extremely unsanitary not to mention unsafe. Then refuse to give me the money back since I would not eat it.”

UberEATS 1 star review on 25th December 2024

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Posted 1 year ago

“Horrible. The chat bots are horrible when trying to resolve any issue and by the time you get a live representative there is nothing they can help with. Horrible”

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Posted 1 year ago

“I am new in this city. I had never ordered form Uber Eats here. I asked to help me deliver my order after I realized I clicked "pick up" instead of "deliver" and they said they couldn't help me. I said I would pay for the Uber drive... nothing, still they couldn't do anything! Useless!!!”

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Posted 1 year ago

“I ordered from Lazeez shawarma on Credit St Mississauga. The food was so awful that we had to throw it away. I ordered beef on sticks. The quality of meat was too low. It was tooooo hot although I had ordered Medium spicy. When I called the shop, the customer service was too rude and told me to call Ubereats if I had a problem. They have many negative reviews and I don't know why Ubereats sells their food and doesn't omit their shop from the list!”

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Posted 1 year ago

“115 dollar order got 3 tacos. Must be Gold in them tacos. Week before missing a whole combo meal that was 20 dollars. They say nothing we can do. So good bye”

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Posted 1 year ago

“Waited 3 hours for my food”

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Posted 1 year ago

“I find it’s stupid I make a order for breakfast and find out my uber driver as few more stops before I can get my food And by the time he does show up my food is cold u guys need to fix this Not the first time I’ve been screwed by you guys and you figure after I wait almost an hour for my food 5$ off is ok I’m done with you guys after I rather support real delivery drivers who work for the store”

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Posted 1 year ago

“They delivered my food to a wrong address and when I realized I didn’t receive my food I tried to call the driver..no response! Uber eats refused to refund me. I never received my food and the picture attached was not my door or home. Ridiculous! When I called the customer service rep was rude and condescending. Never ever again!”

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Posted 1 year ago

“If I could give this a zero star I would. HORRIBLE service. I waited HOURS. I had kids to feed due to an emergency at home. NOBODY contacted me , they switch 6-9 drivers (I completely lost count) I called the store and nobody picked up. I looked on Google , Uno was already closed!!!! This company needs to refund those who never get their food and get charged. This is ridiculous. We work to feed ourselves and Uber eats take the food right out of our mouths. Highly not recommended.”

UberEATS 1 star review on 24th December 2024

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Posted 1 year ago

“The service is sooo poor. You can not rely on them. They don’t keep their word and the only service they offer to rectify their mistakes is 20% off on the delivery or free of cost cancellation. How incredible!!”

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Posted 1 year ago

“Did not receive order and they were so rude- you have to chase your own refund! Door Dash is do much better”

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Posted 1 year ago

“Horrible service. When you order food they are quick on charging all the fees but when you get the food, most of the time is the wrong items, they forget something or simply get to you dead cold. After complaining many times genuinely, they sent me communication saying that I have a high volume of complaints. Of course! I want to pay for the quality and Items I wanted and you could not do it right. I closed the account and they won’t see a penny from me or my family members.”

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Posted 1 year ago

“Utter shambles. Terrible app. Close this down. Doesn’t work, rip off on the verge of fraud… avoid”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,456 reviews