UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in Seattle recently with my son. Decided to order Uber Eats on my app. Found restaurant in area to order pizza from. Wanted to order a large pepperoni pizza with feta cheese and was quoted $36 US plus 49 cents delivery on the app. Then the total ‘magically’ changed to $55 US. Decided to try to cancel immediately then was informed on app I couldn’t because I’d be charged $36 US. Called the restaurant and they told me they would call Uber to sort this out and Uber would be contacting me. Uber didn’t and I tried to get this fixed on my app myself but I was unsuccessful and frustrated. I even took pics of the pizza which was totally wrong, cold and arrived very late. Uber has the pics of the screwed up order in their system. It is very upsetting about those extra hidden dielivery/service charges. If Uber was upfront and mentioned this at the time of ordering I would not have ordered. No one in their right mind would pay $55 US for a large pepperoni pizza! DO NOT USE UBER EATS”

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Posted 11 months ago

“Ordered a pre-Xmas dinner of Surf and Turf with crab legs for girlfriend - order received but missing the lobster tail - called restaurant who blamed Uber, and of course, Uber blames the restaurant. Contacted Uber that afternoon, no response for days, then they say it was too late and I should have complained the day of delivery. Tell them check the time of my contact/complaint - 2nd support guy from Uber says Oh right, you did contact us that day - will give you 50% back refund. Wait a week for refund - no go - contact them again and they say case closed! Check my support case file and there is note (that was never sent to me) that now says I cancelled the original order so no refund! Did not cancel it dammit! It was delivered that day with missing items - contact support again and they again say it's too late to complain.! Absolute Scam and lies and deceitful. Will try and get money back from my Credit card company. Never again - avoid like the plague! Crooks and thieves !!!”

Helpful Report

Posted 11 months ago

“They rob drivers who are barely paid a couple bucks over their gs. The app just takes the money I have earned, it plays with your earnings which change from the offers. I have now been robbed by uber eats as a driver for 3 consistent days. Your drivers usually pay to take you food and I don’t know how money is allowed to disappear.”

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Posted 11 months ago

“The worst company ever. I placed an order and I canceled it within one minute and they charged me 55$ for cancellation and they refused to refund me the money even when I didn’t get the food.”

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Posted 11 months ago

“Just wanted to bring your attention to an issue I recently encountered with an Uber Eats order for a store order with Paris Baguett. Please see the attached picture of the food in question, which contains a fly. To my dismay , the only resolution from Uber Eats is that this order doesnt qualify for refund as it was delivered., but I’m concerned about whether this aligns with acceptable hygiene standards. Unfortunately, Uber Eats has closed the ticket with a message saying this doesn't qualify for refund , leaving me to accept that a fly in my food is somehow considered acceptable. As a paying customer, it's disappointing to receive food that is not only unappetizing but also compromised in terms of hygiene, as we ultimately had to dispose of the order. I am not sure if this is considered an acceptable practice, or are we taking food orders from UberEats at our own risk. I have uploaded a video file and an image to show you the state of the food delivered and customer service converation.”

UberEATS 1 star review on 30th December 2024

Helpful Report

Posted 11 months ago

“The restaurants apparently pay zero attention to the modifications or the notes. I've had enough paying 26.00 for a cheeseburger with mayonnaise when I can't eat mayo and 25.00 for Tacos w/Sour Cream I repeatedly requested to not have added..”

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Posted 11 months ago

“Wish there was -1 or -5 for this app , My company gave a voucher for $40 for Christmas and my birthday, this app has added the voucher but is declining to accept it and redirect me to alternate payment method.There is no one responding and say it will take 12 hrs and my coupon expires in few hours”

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Posted 11 months ago

“Tried to order many food orders for my staff to celebrate Thanksgiving. UberEats blocked my company card and the majority of my purchases thinking my purchases were fraudulent. Fair enough and in general I appreciate the security measure. But they blocked it without telling me why at first. Instead, I kept getting error messages stating I couldn’t use this card and to please use another card. After confirming with my credit card company that they were not responsible for the hold, I reached out to UberEats via their messaging system. I spent a whole day “chatting” on their site with someone for answers who would not actually give me answers and instead would send me some sort of response and then immediately end the chat, rendering me unable to ask clarifying questions. I then had to keep opening up new chats to ask follow up questions. The wait for an answer to each question, because they would immediately close the chat and would not actually have a dialogue with me, was about 1-2 hours. I asked about 5 follow up questions because they weren’t actually giving me answers, so it took me around 5-10 hours (I’d say about 8 hours since I started and ended my day with them) to finally get an actual answer to why my card was blocked. They finally told me that the card was blocked due to fraud concerns, but they would not give me any avenue to prove to them that this wasn’t fraud. Any other site allows me to prove that purchases are not done fraudulently. Not UberEats. It doesn’t appear like there is a time limit to how long they keep a card blocked because to this day my card is still blocked on UberEats. TL;DR: Would not recommend UberEats when making multiple purchases at once because they will block your card indefinitely without any recourse.”

Helpful Report

Posted 11 months ago

“Horrible Horrible Horrible Horrible Horrible App Horrible Delivery Horrible CS Horrible all O Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Don't waste your $$$$ or Time@”

Helpful Report

Posted 11 months ago

“Concern Regarding Delivery Experience Dear Uber Eats Team, I am writing to express my disappointment with a recent delivery experience. I placed an order for coffee through Uber Eats, and the delivery person made the baffling decision to leave the order directly in front of my door—blocking it entirely. As a result, I could barely open the door to retrieve my order. To make matters worse, it was raining at the time, and the delivery person left without ringing the doorbell or notifying me in any way. This lack of communication and thoughtfulness caused unnecessary inconvenience and frustration. As a customer, I expect delivery professionals to exercise basic common sense. Leaving an order in a location that creates an obstacle and departing without ensuring the customer is aware reflects poorly on the service. I hope Uber Eats takes steps to improve delivery practices and ensure such incidents don’t occur in the future. Thank you for your time and attention to this matter.”

Helpful Report

Posted 11 months ago

“I placed an order and when I received it, I only got half the items that I ordered. When I went to the app for help, I sent pictures, descriptions everything. No one got back to me for 12 hours and all that was said, your order is not eligible for refund. Then it changed to issue resolved and I haven’t been able to get contacted back since. Why I am paying for items I did not get?? Never ordering again for uber eats or that restaurant.”

Helpful Report

Posted 11 months ago

“Their customer and driver support is terrible. The fact that they don’t have an email address or a way to reach out shows they do not care and it is reflective in their stock price. Given a choice between competitors, there are better options”

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Posted 11 months ago

“Uber eats is TRASH! I placed my order and it never arrived or got delivered to wrong door. Uber did not want to refund and didn’t resolve the situation so I lost my money for no reason. Really bad customer service and playing with people’s money. They are TRASH!”

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Posted 11 months ago

“More like uber hunger tried two times to order on two different nights and they kept saying its out for delivery, needless to say the food was never delivered”

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Posted 11 months ago

“Never received my item several times. Tried to get a refund and was advised due to receipt no refund. I will be contacting an attorney. Corrupted business”

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Posted 11 months ago

“Got my order completely wrong and refusing to give any refunds. No money. No food. Wasted time. Inadequate delivery drivers making errors and then customer service representatives that are disconnected from the businesses and its customers. They couldn’t care less about our time or review of our local restaurants”

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Posted 11 months ago

“Ordered a pizza, opened the box, found the pizza mushed into one side of it as if carried vertically not horizontally, no defined pieces, more like a casserole, not happy.”

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Posted 11 months ago

“They stole my money twice in one day. DO NOT ORDER FROM HIM. They refused to refund.”

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Posted 11 months ago

“Terrible. I don't use them much because there seems to be an issue everytime with my order. This time a dude on a bicycle picked up my order and it was going to be an hour. Ridiculous. Canceled it with no refund. Oh well. Lost me as a customer. Bye.”

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Posted 11 months ago

“Chat support just keeps transferring from one agent to another. They won't even know why the customer has contacted support. They just know to kill time and send templates one after the other on chats. It just feels like I'm talking to some illiterate people from third world countries. Average chat time even for some small issue would take 1.5 hours of long chat that too not being resolved”

UberEATS 1 star review on 28th December 2024

Helpful Report

Posted 11 months ago

UberEATS is rated 1.1 based on 10,456 reviews