UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,238 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,238 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber Eats does NOT resolve or refund for missing or incorrect items. They are unethical.”

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Posted 12 hours ago

“Worst delivery company”

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Posted 12 hours ago

“Spent 100$ on food the restraunt was 0.10 miles away 10-20 min delivery. Took almost 45 minutes to get food when it got there it was cold and soggy. Won't be ordering from Uber eats for anything again.”

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Posted 14 hours ago

“Awful service and aftercare never again.”

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Posted 16 hours ago

“Driver picked up order then canceled and Uber refuses to refund money. Absolutely ridiculous and going to take it further .”

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Posted 17 hours ago

“Driver took food to wrong apt, uber eats has no way to contact the, the driver she would not answer her phone so I'm out 36 bucks with no food, drivers name was Tabitha, she could not have thought she was at the right place because I'm the only 204 in the apartments. NEVER ORDER FROM THEM AGAIN!!”

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Posted 18 hours ago

“Uber customer service doesn't exist. Get real people for customers to speak with and resolve issues. Regularly me food is cold and soggy because Uber double books dri ers and sends them on the most inconvenient and longest route possible . Drivers often pass my house on their way to get other orders only to have to double back. Uber is horrible.”

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Posted 18 hours ago

“Tried to change address due to app error, app told me to cancel order, to change address, app froze, called restaurant , they told to contact uber, uber gave me canned response, uber driver told me he probably couldn’t deliver the food if address incorrect (it was on same street as location put me couple houses down) I asked him to cancel order or bring food. Food came later than requested and kept getting pushed out saying driver had one stop after he picked up food . Food quality was sub par and colder than normal. Uber customer service gave a canned response with no solution. Don’t think I will user uber eats ever again. Order was close to $200 also.”

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Posted 21 hours ago

“Uber eats makes it impossible to get a hold of them. Every email and phone number online doesn’t work. They don’t have a chat. They don’t want to communicate with anybody. I never used my $25 off my first order because it never worked. And I can’t even get a hold of anybody to ask for help. I will never recommend them to anybody. You can’t have a business with no costumer service”

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Posted 21 hours ago

“I NEVER RECEIVED MY ORDER. I called uber eats this morning & asked for a refund & was DENIED one. How am I getting charged $30 for something I NEVER RECEIVED. I told the lady on the phone to contact my delivery driver since I couldn’t anymore & she said they don’t have access to that. I would DEFINITELY give zero stars if I could. NEVER AGAIN.”

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Posted 1 day ago

“Too often they stack orders onto 1 driver which means cold food by the time it arrives. Because of this I've not gotten all the items I order because the delivery driver is loaded down with other order. I used to love uber but I just canceled my subscription. I'm over it.”

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Posted 1 day ago

“I would give zero stars if I could. Refused a refund after an employee stole my food! My niece who is under age canceled the order when she looked on the app and realized The driver got on the highway with her food in the opposite direction. Uber refused to refund because she made the mistake of canceling instead of calling immediately. No one time courtesy, no help at all. Horrible customer service and policies”

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Posted 1 day ago

“I ordered from Uber Eats one time. When I registered in the app, it stated that the delivery would be free and adding an additional order to the first one would be free as well. I was charged a delivery fee and there were other fees that were not stated initially. i will no longer order from Uber eats.”

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Posted 1 day ago

“They are the worst. Each time I order there is a problem and each time they refuse to refund me. Last week I was missing an item 9.50$ they told me that it was on the order receipt so I had it. Non I didn't. Yesterday at 11 pm I ordered a salad from Simply Salad for 25$ a Caesar salad. It was like they had dumped all their left overs in a bowl. So spicy. It was disgusting. No cheese. No chicken. No refund. Makes me so mad. No more”

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Posted 1 day ago

“Half of my order was missing. The delivery person was so late all the items were cold. The app did not allow me to remove the tip. I was charged for items I never received. The customer service lied to me that the matter was being resolved. Total criminal operation. Don't use Uber Eats.”

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Posted 1 day ago

“I cancelled the order literally seconds after it was placed; I realized it was two pizza instead of one, so I cancelled. I was fully charged for the order. I contacted customer service asking for a refund, they did not help at all. What is the point of having a cancellation option, if they are fully charging for the food anyway!!! I will not use UberEat again.”

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Posted 1 day ago

“I ordered a pizza at 3:00 am. I was surprised that they anything open so late. It is now 5 am and my pizza is sitting on the counter at the store. I call customer service and they said if I cancel the order before 6 am I will have to pay for it. Their customer service is terrible. They want me to pay for a cold pizza!!!”

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Posted 2 days ago

“Driver was argumentative. He didn’t read our specific instructions on how to find our address. Kept telling me to adjust the pin on the website. Why is it that UPS, FedEx, Rodie and other delivery services can find our address but not UberEats?”

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Posted 2 days ago

“The wrong address was on the order page and it wouldn’t let me change it then they charged me a $76 cancellation fee!”

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Posted 2 days ago

“My food arrived over an hour after the original delivery time. It was ice cold and saggy, and they refused to do anything about it.”

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Posted 2 days ago

UberEATS is rated 1.1 based on 9,238 reviews