UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,741 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancel order with no explanation after hours of waiting. Customer support line is worthless. DO NOT USE EVER IF YOU WANT FOOD DELIVERED.”

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Posted 45 minutes ago

“I placed my order with them , they don’t delivery my food and refund my money , a code confirmation was not confirmed and so they delivery my order without my permission and the wrong adress”

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Posted 21 hours ago

“I have a four unit house that means four apartments inside my house apartment four upstairs ordered food from Uber eats. They bought the delivery on the way out. He stole something from apartment number one outside their door and Uber eats will not do anything about it even though I have a video of him leaving with the item saying it’s has nothing to do with me it was not my order. It has everything to do with me. It was my house and it was my item he stole from my Neighbor that I put down there for my Neighbor but they still won’t do anything about it. I never used Uber eats and now I never will because they have thieves out there coming into your homes and stealing from you thinking that you don’t have a camera well my house has cameras and we caught them And they don’t want to hear about it. You are disgusting. Uber eats and your workers are despicable thieves let him come to my house again. We’re waiting for him.”

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Posted 1 day ago

“I got someone else's order, and I can't get ahold of anyone or do anything about it. And I really don't want their order. So this just sucks, the delivery person will not answer their phone.And there is no way to contact actual uber.Eats, if something goes wrong yay, I last order ever lol no thank you”

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Posted 1 day ago

“Horrible customer service. The app malfunctioned, the delivery address was added as the same as the pick up address, which doesn’t make any sense. We provided screenshots proving the correct address entered into the app but they wouldn’t provide any refund and they were VERY rude. I have never experienced such horrible customer service. 0 stars”

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Posted 1 day ago

“They replace what I ordered with something else without notifying me. It is impossible to speak with an actual person to voice.Your complaint and their site is very difficult to use. Their delivery fees are much higher in the delivery time is much longer. Forget about canceling an order.They make it impossible. I will stick with DoorDash. They are way more dependable and if you have a complaint, they have an actual person at customer support that you can talk to. They should be used in this direction.”

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Posted 2 days ago

“Ordered pizza for my family and it never showed up!!! Guess what??? The driver delivered it to my back shed!!! You can clearly see its not an entrance and the steps have not been shoveled. Our front door is literally lit up with our street numbers on it. Tried calling customer service and ypu need to use a useless app to complain. Called Louis Pizza in Ottawa and they are complaining to Uber due to the amount they pay for this service. 90% of the drivers cant even understand directions cause im always going out and getting my orders from the car cause you know its them when the same card is passing back and forth in front of your house. Useless service. Guessing Door Dash will get my business now. Gotta love cold pizza!!!”

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Posted 2 days ago

“I made an order from Uber eats. When I received the food because it was poorly packaged, the gravy spilled all over the food. I had to throw out the entire order. My order total including tip was $75 and they gave me a seven dollar refund. When I asked to speak to a supervisor from Uber Eats, I was refused.”

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Posted 2 days ago

“Don't order anything from Uber Eats; they rob you right in front of your eyes. If you order something from Uber Eats and an item is missing, you won't get your money back, even though you paid for it. I have since deleted the app.”

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Posted 2 days ago

“I ordered a kebab from a local takeaway. the order was picked up from the takeaway at 5.30pm. the food order was not delivered until 7pm!!! I had already given up on the order ever arriving by 6.30pm as I couldn't get any response from the driver so got a takeaway from from somewhere else. I just sat down to eat it when the uber eats delivery arrived. I tried to refuse the order as it was stone cold bur the driver said it would be free because of the long wait. unfortunately uber didn't agree and would only refund me £10 of a £28 order!!!!! I will NEVER use uber eats ever again.”

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Posted 3 days ago

“Would do 0 star if I could. Aside from the insanity of drivers making unlimited stops on the way to your house with your cold and stale food, today was the last straw where I made an order under $30 then got a notification letting me know the price changed to almost $50. This was after I confirmed th order and everything. Ridiculous.”

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Posted 3 days ago

“I honestly don’t know where to start. I had an extremely disappointing experience with Uber Eats following an order from McDonald’s. The food arrived stone cold, the chips were like cardboard, and the entire order—worth £20—was completely unfit for consumption. Under the Consumer Rights Act 2015, food should be of satisfactory quality, fit for purpose, and match its description. This clearly did not meet any of those standards. What made matters worse was the appalling customer service. I spoke with four representatives—Michael, Merwyn, Sheetal, and Tess—each of whom disconnected the chat when I politely requested to escalate the issue to a manager. There was no attempt to resolve the problem, no accountability, and no professionalism whatsoever. To add context, this order was for my autistic daughter. Situations like this can be incredibly distressing, and unfortunately, this caused her significant upset, leaving her tearful and anxious. A simple, quick resolution could have avoided all of this. Being passed between McDonald’s and Uber Eats, with neither taking responsibility, only added to the frustration. Needless to say, we will not be using Uber Eats again.”

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Posted 3 days ago

“I never received my order”

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Posted 3 days ago

“Worst customer service where the agents are not ready to help and keep lying. Never going to use Uber Eats ever again”

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Posted 4 days ago

“I order 10 meals in 1 month for a lot of ppl, tonight i ordered 2 meals from Chiloso’s in Dallas. Through Uber Eats, delivery person dropped one bag, had one dinner, missing my complete meal. Not only are prices way too expensive to eat out already, I’m paying delivery fees, tips. So I want my one dinner! I Am starving!! Tired and Customer service for Uber Eats credited my account for $2. What an insult! Guess it’s more important to rip customers off, then to correct orders on their sites. The one dinner this restaurant did deliver, was two specialty tacos, and side rice, the tacos had chopped two small pieces of fish size of Quarter, NOTHING ELSE INSIDE TACO. Was definitely not worth $2. I can honestly say Uber Eats, Chili’s have lost my business. And trust me I have placed quite a few orders. Extremely disappointed. Unhappy with entire services.”

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Posted 4 days ago

“Gave cold food and lukewarm for every item that was supposed to be hot but refuses to offer a refund or even credit and they didn't give any explanation and all they keep saying is go through the app”

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Posted 4 days ago

“I had a very disappointing experience with Uber Eats. I placed an order for three items and qualified for free delivery with the service fee waived. However, the store only had two items in stock and sent those without notifying me about the change. Because of this, I was unexpectedly charged both the delivery fee and service fee, which completely defeated the purpose of the promotion. I ended up paying nearly double what I originally expected for fewer items. To make matters worse, customer service was not helpful and did not resolve the issue. Overall, this experience felt unfair and frustrating. I would not recommend using the service unless they improve transparency and customer support in situations like this.”

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Posted 4 days ago

“Uber is telling me they delivered my food but they did not they will not refund me and they refused to provide proof of delivery do not order Uber eats ever again and definitely don't tip not worth it”

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Posted 5 days ago

“I ordered food from island Joe’s Uber Eats placed my food by an unknown tree took a picture and claimed they delivered! I never received my food! We have security where I work we ran the cameras Uber Eats driver never made it at all and now I can’t get a refund. They never called me no missed calls! I am with child and Uber Eats is giving me a run for my money! $24”

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Posted 5 days ago

“They are horrible .I made an order and canceled on the app right away. They are refusing a credit or refund..saying I cannot cancel two days later, when I canceled the same day in a matter of seconds. Chatted with two different people.. I will not be using them anymore. I’ll try my bank.. for disputes..”

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Posted 1 week ago

UberEATS is rated 1.1 based on 10,741 reviews