Hi, Really sorry to hear this. We send these magazines 1st class on a Tuesday, a day before the official on sale date of the magazine. These should be with you by the Saturday if the post are doing their bit and we could not send them any quicker.
We have had a few emails from the Royal mail regarding the current situation within the post, informing us there are a shortage of staff, due to the new isolation laws regarding Covid-19. They are working super hard but unfortunately, these delays are unavoidable at times.
I have extended your sub by one issue to compensate and I do hope this is ok. I had emailed you earlier, responding to your email query to confirm this. Hope this is ok and I apologise for any inconvenience. Kind Regards, Ellie :)
“Absolute waste of money subscribing to this company.
Unreliable, it took weeks at the start of subscription before the magazine arrived, now it is hit and miss when it does/if it does arrive. If I could give a zero rating I would.”
Hi, Really sorry to hear this. We began the subscription on the 6th of July 2021 with issue no 27. This was the next available issue we had from when you ordered. We have sent every issue that comes in from this one and the one edition recently missed, was issue 32. We contacted all customers regarding this, as the box of magazines were damaged within transit and unusable. When we tried to obtain extra stock, we were unable to do so with it being a weekly so my apologies. I understand this one missing edition, may came as an inconvenience. If you would like a credit or a refund, please do inform me and I can get this sorted. I have dropped you a personal email to see if there is anything I can do further, to help you. Thanks a lot for your feedback. Kind Regards, Ellie :)
“I have been a subscriber since the beginning of lock down as I love take a break and their puzzles. Always delivered on time and never had any issues. I did order the same magazine twice once and I contacted them straight away, they were so helpful and refunded me. I will continue to subscribe through unique magazines as it's just so easy. Thank you.”
We are so happy we could make this process super easy and refund you when a mistake was made. This is easily done and so we are glad we could make this right for you. Thanks a lot for this amazing review and sharing the experience with us. I hope you continue to enjoy your take a break magazine and please let me know if you ever need anything! Enjoy your day. Thanks, Ellie :)
Thankyou so much for recommending us! We always aim for this wonderful service, keeping customers informed to ensure they are full aware of the status of their order! We appreciate your feedback and you have truly made my day, so thankyou! Have the best day and rest of your week. Many Thanks, Ellie😀
“Very happy with deliveries of German mags, also when some issues arrive late from Germany, they forward next issue without any problems. So friendly and helpful on phone”
Hi, Thankyou so so much for this! I know on occasion, these German mags can arrive late and it is super hard to control this, but we always ensure customers receive in date magazines. Thanks for your understanding regarding this and the feedback that you believe we deal with this problem, in the right way! Me and My colleague are super happy we could create a friendly atmosphere when you call and can help you with all queries you may have. Thanks again for this, you have made our day. Thanks, Ellie😁
“Very easy to order and arrives on time every week . Also the notification that it has been dispatched is very useful. Would consider using Unique for other magazines when needed.”
Good afternoon, thanks so so much for this! We are super pleased that you found our site and order system easy to navigate and that your TV mags arrive on time, every week! Also sending dispatch emails are super important to keep you informed that your issue is on the way! Really hope to see you re order in future for other magazines too, as we have over 1000 to choose from. Have the best week. Kind Regards, Ellie😁!
Brilliant ! It is amazing to hear you have had no problems with the delivery of issues, as of course your TV Guides are time sensitive magazines. We are happy that your happy and a massive thanks for ordering! Have the best week. Kind Regards, Ellie :)
Hi, We are so glad you are happy with our communication with subscribers. We love to ensure we do this, so they know the status and whereabouts of their order. Efficiency is also so important to us, so It is brilliant to know this has not went unnoticed. Thanks for the 5 star review and feedback. Have an amazing day. Thanks, Ellie :)
Good Morning, thanks a lot for this feedback. We like to keep our order systems easy, to ensure they are accessible for all customers. It is brilliant to hear this 1st class postage is creating speedy delivery for customer order's, so you can get your magazine fix as soon as possible. Thanks so much for this and enjoy your day. Many Thanks, Ellie :)
Hi, Thankyou so much for this. We like to keep our order and renewal processes as simple as possible, to suit every user. Furthermore, we love to keep customers informed via email and with the physical label on the magazine, to ensure they know the whereabouts of their subscription. Your very very welcome Mrs Mead. Have the best week. Kindest Regards, Ellie😁!
“i bought this subscription for my 93 year old mum who is partially sighted. she so enjoys them and eagerly looks for the next book. She says it keeps her brain active”
Hi, This is such an amazing gift for a relative! The puzzle books are great to keep the brain active and eager to learn, whilst the larger print can also make the puzzles easier to see and complete. I am so happy she enjoys these puzzles and I am really grateful for your review! Have the best week. Kind Regards, Ellie😁
“Had a query on line so rang the company. Personal contact very helpful and sorted my query. Paid over the phone and the magazine arrived the next day. Just as it should be but not always the case - so well done.”
Hi, This is so lovely to hear. We are glad we could sort your query, place your order and get the magazine to you the next day! Thanks so much for the amazing review on your experience with us. Kind Regards, Ellie😁
Hi, thankyou so much for the review! Daphne's Diary is stunning and has some beautiful ideas for crafts, which can help inspire you! We are so happy you enjoy this. Have the best week. Kind Regards, Ellie😁
Hi, That is brilliant! Thankyou so much for your comment on our service and letting us know they are always delivered on time. That is just brilliant to hear, so thankyou very much. Have a lovely week. Kind Regards, Ellie😁
“Signed up to receive 7 copies of The Big Puzzle Magazine over the space of one year. Good variety of puzzles, very good value and 1st book arrived within days.”
Hi, good choice of magazine and great review! The big puzzle has a fab range of puzzles included, meaning each one can help you master the different elements and even help choose your favourites! I am so happy you experienced quick delivery in most cases and would rate us 5 stars. That is so amazing, thankyou for the lovely review. Have a nice day and rest of your week. Kind Regards, Ellie😁
Good Afternoon, thanks a lot for the review. I am so happy your single issues arrived quickly, In strong packaging. The relax with art collection is perfect to relax and unwind in some stunning images. Thanks for your eagerness to re-order, that is just so fab. Have the best week and thanks again for this lovely review. Kind Regards, Ellie😊
