“I have great difficulty in obtaining my magazine via local newsagent.
I took out a subscription for 6 months with unique to see how it goes.
Cannot fault this company, my magazine arrives on time and in perfect condition.
Just renewed my subscription and would reccommend Unique to anyone.”
Hi Sheila, thank you for this amazing review! We are glad you have enjoyed your magazine and the service! We are also happy to hear you have renewed! Thank you! - Jessica.
Hi Marbeth, thank you for your review. I apologise for all inconvenience caused - this title has ceased publishing. We have therefore sent a credit note to your account, I apologise this was not received - I have now resent this and hopefully you receive this and you can put the credit towards a different subscription or you can also request a refund from your account. Many apologies for all inconvenience caused. - Jessica.
“My subscription with the magazine Take A Break by Unique Magazines has always been a extremely satisfying one until I went to renew a 6 month subscription with them. My Mum has not been receiving the new issues and I sent a email to the company to confirm that the order went through and that they were sending the magazine to her.
I never heard back anything from them and was extremely disappointed as every time I have corresponded with them before, I always got a answer back.
I will now have to think what to do now when this subscription ends.”
Hi, So sorry to hear this. Upon checking our email/tracker system, there is no email on the system off you under your usual email address. This must have not been delivered from your inbox as we always respond to mail within 24 hours. We have sent two issues to her so far, from the renewal. I have dropped you a personal email regarding this, to compensate for the missed issues and work out what may have went wrong. I apologise for any inconvenience and want to thank you for your patience. Kindest Regards, Ellie😊
“I placed a subscription for The Rake magazine. it went very smoothly. I haven't received a copy yet as the next edition is not until October. I look forward too it dropping through the letter box”
Hi, So happy to hear you found the ordering process super easy and straight forward! We cannot wait to get this first issue sent out for you, to kick start your subscription. Thanks for the fab review and have the best week. Thanks, Ellie😊
Hi, Super sorry to hear this! We were informed of this on the 9th of September 2021 and we had the right magazine resent right away, if you are referring to the single issue order to 'Flora International'. Please email me on; ellie.purvis@uniquemagazines.co.uk if you have not had the correct issue yet and I will ensure to look into this. Thanks so much for your understanding and I look forward to hearing from you! Kind Regards, Ellie :)
Hi, Thanks so much for this! We are thrilled this arrived quickly and you could get a hold of the niche title you were looking for! Thanks again and have the best week. Thanks, Ellie :)
Hi Susan, thank you for your review! I am glad it was easy and quick for you to order this gift subscription. In regards to the delivery wait, it can take 3-4 weeks for publishers to receive and process customers orders - I am glad the first edition did not take any longer than this to be received however! If you have any further feedback please do not hesitate to contact - enquiries@uniquemagazines.co.uk - Jessica.
“A COMPLETE SHAMBLES...
Of my last ten orders two have arrived damaged. With six of them payment has been blocked by something called SagePay. Sadly Unique Magazines are indeed unique but for all the wrong reasons. On a positive note the company do have a big selection of magazines but Newsstand are so much better.”
Hi Paul, thank you for your review. I apologise that you have had so much trouble with setting up orders then some being received damaged.
Our payment system is SagePay and unfortunately it is out of control whether the payments go through on here - there can be a number of reasons why SagePay rejected your card - our apologies. Regarding the damaged editions - our distribution team is aware and we are currently looking at better packaging materials and methods. We also apologise for the inconvenience caused due to this. If there is any further feedback you can give us so we can improve the service, please do not hesitate to contact us on enquiries@uniquemagazines.co.uk - Jessica.
“With the need to exercise the brain to keep you young, the Sudoku magazine fits the bill perfectly. With the regular subscription it turns up every month without fail and quite often, just as I am ready.”
Hi! Thank you for your review! I can confirm the Fall edition that you have ordered has not came onsale until today 24.09.2021 - this means it should be dispatched today or Monday and with you very soon! Thank you for your patience in the meantime. - Jessica.
Hi Lucy, I can confirm that your subscription will begin with issue 02 - this is due for dispatch on or around the 5th of October. I hope this helps! - Jessica.
“I haven't got this magazine
Issue 7 of your 13 issue subscription to Sudoku Grand Masters has been dispatched today and should be with you shortly.
Usually it has taken three weeks to come. Now it is 29th day from delivery. Can I get a new magazine,or?”
Hi Riitta! Thank you for your review. I can confirm that a replacement has been dispatched out on the 21st of September for you. I apologise the current edition hasn't been received sooner! Kind regards, Jessica.
“You have continued to provide a good service in spite of the Royal Mails use of COVID to disguise there utter incompetence. So thank you for your perciverance by providing a good service.”
Hi, This means so much to us. It has been a challenging year for us , along with many other businesses and we are super happy we could create a service which positively impacted you. Thanks again for your lovely comment and have a nice week. Thanks, Ellie :)
Hi, I am so so sorry to hear this! I can confirm we checked in with suppliers and were informed, issue 08 was not published, hence the gap in your subscription. I can confirm this means, nothing was deducted from your sub for this missing issue and an extra issue will be provided at the end of the subscription. The sept 21 issue is due on the 24th of September and this will be the next issue of your sub, kicking off your renewal. I really hope this is ok and thanks so much for your understanding. Kind Regards, Ellie😊
