“Good quality and content. Expensive for those of us not in the UK.
Updated: Can't reply to replies. $61.03 USD is a lot for 3 magazines. They are great magazines, I don't regret getting 3 issues, but I doubt I will order more.”
Hi, Thanks for this. These prices are worked out via a number of factors such as cover price, weight to determine postage price, air mail costs and packaging. For delivery to the United States, it can vary but we understand the cost of postage is more than what it would be to send here in the UK. We can compensate wherever possible, to ensure everything you have paid for is recieved. Hope this is ok and we appreciate the 4 star review. Have a nice day. Thanks, Ellie :)
Hi, Thanks a lot for this. We are so happy to hear this can help you get the magazines yourself, with delivery directly to your door. This is our aim entirely and we love to see customers getting exactly what magazine they want with no problems! Thanks again, you have made my day. Many Thanks, Ellie😀
Hi, Thanks a lot! We appreciate that you would rate our service as excellent and we are so happy to hear your magazine arrived so quickly, with the 1st class postage. Thanks for recommending us and we appreciate this honest and positive feedback. Have the best day, Kind Regards, Ellie :)
“They did not get my order right .... So I was unable to get the copy I actually wanted . Their communication was good in sorting it out ..... A bit disappointed , if I am honest - Kevin - Worc”
Hi, I am so sorry for this issue. I can see my manager had dealt with this. This rarely happens and so I am sorry for any inconvenience this may have caused. Thanks for your feedback, it means a lot to us. kind Regards, Ellie :)
“A good magazine or under 5s. Plenty of educational activities and good for observational skills. My little grandson looks forward to his coming through the post.”
Hi, I am so glad to hear this. CBeebies magazine is great fun and educational, which is necessary for kids of this age range. The toys can also help advance gross and motor skills on occasion, ensuring that they are taking part in active and educational play. If there is anyway we can advance to 5 stars, please do let us know how we can improve. Thanks a lot for this amazing review and have the best day. Kind Regards, Ellie :)
“I'm still waiting on my first issue. My ordernumber is UM1143070. You have been keeping me on a loop for almost a year now. If you can't deliver the magazine I ordered, please reimburse me. Thanks you.”
Hi, I am so happy to hear you have had no problems with any order's through us. Thanks for the 5 star review and enjoy the rest of your week. Many Thanks, Ellie :)
Hi, Hope you are well! Lego Ninjago is one of the most popular Lego magazines we have and we understand why! I am so glad your sons enjoy receiving these and thanks a lot for this review and 5 star rating. Have the best day and I am sure we will speak with you soon😃Kind Regards, Ellie !
Hi, Hope you are ok and I am sorry to hear this. We send what's on TV first class from our end, every Tuesday. They should always arrive by the Saturday and we have a large number of customer's for this magazine and a small number of delivery complaints. We cannot always guarantee it will arrive on time but we can always compensate if they do not get to customers by the Saturday in time for the listings. I do know that at the moment, there are delays in the post due to current self isolation laws regarding Covid-19, meaning shortages of staff within the royal mail services. I can confirm I have extended your sub by an issue to compensate and I apologise for any inconvenience caused. Many Thanks, Ellie :)
“Excellent service. Magazine arrives promptly-any delays usually down to Post Office problems and renewal of subscription is easy and straightforward.”
Hi, Thanks a lot for this! We are so happy to hear you would rate our service excellent and there are rarely any delays in regards to these being delivered, in time for the listings. We understand times are hard for the postal services, due to current self isolation laws regarding Covid-19, resulting in shortages of staff, but it is great to hear packages are delayed not too often. We also aim for an easy order system, and we have a customer service team always aiming to pick up as soon as possible. Thanks again for this and I hope you enjoy your day. Kind Regards, Ellie😀
“I searched the whole world over for a subscription to The Plan. My grandson is an aspiring architect and I wanted to give him a one year subscription for his birthday. Unique Magazines was the only outlet that could deliver to New Zealand. The service was impeccable and the first issue has now arrived ahead of my grandson's birthday in August. Just perfect.”
Hi, First of all, I hope you are doing well ! This makes me so happy to hear, knowing that the first issue was recieved so quickly and we could help your grandson work towards his aspiring career. Please wish him a huge good luck from us at Unique Magazines, as I am sure he will go far in this career (especially after reading our magazines of course😁). We appreciate this fab review, so thanks a lot and I hope you have an amazing week. Kind Regards, Ellie !
“Excellent customer service. I had a query about my purchase and someone got back to me right away with everything I needed to know. They were very polite and personable. Really impressed. Item arrived is fantastic wrapped condition. Will definitely order again.”
Hi, Thanks a lot for this lovely comment on our service. Our main aim in customer service, is to be extremely professional, polite and create good bonds with customers. We love to ensure all queries are answered quickly and extremely personable, so it is just brilliant to hear we achieved this! Thanks a lot for this great 5 star review and comment on our service, you have truly made our day. Have a nice week. Thanks, Ellie :)
Hi, Thanks for this great review. I am happy to hear the magazines were delivered quickly and in good condition. Please do let us know what we can do to achieve 5 stars! Have a nice day, Ellie :)
Hi, Relax with art is one of the most asked about magazine we do, it is so popular and we fully understand why! Enjoy this and thanks a lot for the lovely review. Kind Regards, Ellie :)
“This is a common problem when one is asked for a review from a magazine company. It says "you have purchased a magazine from us please let us have a review". I have purchased a few magazines recently, so I don't know the magazine to which this survey refers. The survey needs to specify the name of the magazine which you have bought. This is not a problem unique to "unique " magazines Unfortunately I am not able to give a review and there is no alternative other than a poor one to bring this to the attention of the survey people and the magazine.
I hope this is useful input.”
Hi, for each magazine you order from us, we send off a confirmation email including which magazine was ordered, how much you paid and the address included ect. This would show you which one you ordered through us and help you keep track of your purchases. You ordered Railway By-lines through us it seems. Thanks for the feedback and things we could improve. Have a nice week, Ellie :)
