Hi, I am sorry to hear this. We began sending magazines via air mail from the 5th of February meaning unfortunately, any magazines dispatched before then to rest of world, were sent sea freight. This means it could take a maximum of 12 weeks for this single issue of Violet to arrive. If nothing has been recieved in this time scale, please let me know and I will ensure to compensate. Thanks for your patience and have a lovely week. Kind Regards , Ellie :)
“They send me a notification of my order being canceled for reason they dont even know and 3 weeks later still no refund to be seen. Scummers moat probably”
Hi, thank you for your email. I apologise for the delay in receiving your refund. I can confirm that this has now been resolved and sent to you and the refund will be showing in your account within 48 hours. I can only apologise for the inconvenience caused. Kind regards, Jessica.
“Needed two different magazines and was struggling to find a company who could help until I called Unique Magazines. Fantastic! Sorted out exactly what I needed with no fuss at all. Very impressed and will use again”
“Got the subscription for my 82 year old mum as the local shops didn’t always have the magazines in and she used to get disappointed if she couldn’t get them. This way she will always get her magazines. You provide a fantastic service so keep it up. Thanks very much.”
“On 28 May 2020 I received your email confirmation (UM1097878) of our order subsequent to you taking £123.00 payment for the yearly subscription by debit card. We have not received even one of the 26 issues; this after having complained to you on three separate occasions. That`s nine months!! Can you explain or excuse this?”
Hi, thank you for your review. We have looked into this for you and unfortunately this title has ceased it's printed edition. Unfortunately this is not something we were aware of until recently. We can only apologise for the inconvenience and upset caused. I can confirm that you have also now been fully refunded for this subscription. If you have any questions, queries or problems regarding this please do not hesitate to contact me - jessica.austin@uniquemagazines.co.uk - Jessica.
“My mother is 96 and lives in a care home. Her TV magazine is a lifeline to her. Your delivery is totally reliable; communications are excellent. She always looks forward to her delivery and it always arrives on time.Thanks for all of your efforts. You are making a very big difference to my mother’s quality of life.”
