“Having signed up to 12 copies and paid in advance I’m upset that I haven’t received anything in 3 weeks. Only compensation was for an extra copy to be added on at the end of my 12 issues and the onus is on Brexit! Sorry not good enough an excuse for me. I can only wait and hope that my issue eventually arrives!”
Hi Anna, thank you for your review. Unfortunately no issues of this are coming into the UK unless a company is working directly with the publisher. This is completely out of our control and is due to Brexit - we are having problems with all our international magazines. Regarding an issue that was sent out, but not received - I can confirm this was resolved with my colleague Ellie. If you have any further feedback or problems, please email us at enquiries@uniquemagazines.co.uk
Hi Sue, thank you for your review. I apologise that you can only give our service 3 stars. I can confirm that unfortunately the postal service is delayed at the moment and therefore issues of your subscription may not always be on time. We can only apologise for this and hope the national postage service improves their situation. Kind regards, Jessica.
“I was charged twice for the magazine as the operated said that my card had not gone through. Checking with my bank it had. How come then after contacting again it took days for the refund to come through but only seconds for you to receive it?”
Hi Beverley, thank you for your review. I can confirm that we had to allocate this duplicate payment and then authorise this with our manager. The refund was processed 4 days after this and we can only apologise if this was an inconvenience for you. If you have any further feedback regarding the service, please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Jessica.
“Started my subscription in January for a weekly TV magazine. Emails state the magazine is despatched on a Tuesday, but, for the second time in a month, it still has not arrived by Friday. I want it for the weekend viewing - otherwise it's not worth having.
One week it didn't arrive at all (subscription has been extended).
I accept it could be Royal Mail at fault. Would first class post solve this problem? Very disappointed to date.”
“I am very pleased with your service- you e mail me every week to inform me that my magazine has been posted - and it usually arrives the next day. Thank you”
Hi, I apologise that this happened. I can confirm we dispatch these every Tuesday, using 1st class postage and they should have arrived within 4 days. I can only apologise and this money was refunded back in January 2021. Have a good day. Thanks, Ellie :)
“Beautiful magazine filled with interesting articles and plenty of creative ideas to use. Amusing, informative and each issue is a real treasure. I look forward to each delivery.”
