Hi Ann, thank you for your review. We do apologise for the time it has taken for your order to be set up. This usually can take 4-6 weeks, we apologise it has been longer than this. Hopefully the rest of your subscription experience with us is better. If there is anything else I can help with or any suggestions, please email me jessica.austin@uniquemagazines.co.uk
“Not what I was expecting at all. The variety of articles are much the same and not the individual rustic designs I was expecting. All very samey samey. Disappointed in my purchase.”
Hi Debra, thank you for your review. I apologise you did not enjoy the magazine you had purchased. We are not the publisher of this magazine and therefore cannot help with this. But we would like to know what you thought about the delivery times and experience you've had whilst purchasing with Unique Magazines. We can offer a refund for this purchase, but would request you return this to us. If you would like to hear more information on returning a product, please email me jessica.austin@uniquemagazines.co.uk Kind regards, Jessica.
Hi Shiran, thank you for your review. I apologise this has not been received. A customer service agent will be in contact directly to arrange a refund and reason for this non receipt item. Kind regards, ^JA
“During the time of pandemic I decided to take a subscription for my TV Guide as I was not able to get it online from supermarket I would normally visit in person. I have received a magazine four times now and out of that magazine did not arrive on time one week which was very disappointing. I don't think this is Unique magazines fault but the Royal mail. However when I contacted them to say what happened they added on another week to my subscription for free. I was very grateful for. I will very helpful when I spoke to them on the phone.”
“Having signed up to 12 copies and paid in advance I’m upset that I haven’t received anything in 3 weeks. Only compensation was for an extra copy to be added on at the end of my 12 issues and the onus is on Brexit! Sorry not good enough an excuse for me. I can only wait and hope that my issue eventually arrives!”
Hi Anna, thank you for your review. Unfortunately no issues of this are coming into the UK unless a company is working directly with the publisher. This is completely out of our control and is due to Brexit - we are having problems with all our international magazines. Regarding an issue that was sent out, but not received - I can confirm this was resolved with my colleague Ellie. If you have any further feedback or problems, please email us at enquiries@uniquemagazines.co.uk
Hi Sue, thank you for your review. I apologise that you can only give our service 3 stars. I can confirm that unfortunately the postal service is delayed at the moment and therefore issues of your subscription may not always be on time. We can only apologise for this and hope the national postage service improves their situation. Kind regards, Jessica.
