“I'm two issues in to my 12 month subscription. The online interface for starting a subscription is very simple to navigate. Response was immediate and the first (January) issue arrived a couple of days later. The second (February) issue arrived on or around publication date just after mid-January. What's not to like?! Clearly a very professional operation all round and one which I am happy to recommend.”
“I received the first one and thats it. Always supposed that after the first one will come the others more consecutive and is not happenning. Can you find out for me please?”
Hi, I am sorry to hear this. Unfortunately, due to the current circumstances with Brexit, there was a difficulty obtaining lots of European titles into us, including this specific one. This next issue is now due 04.02.2021 and hopefully, all should be sent in a weekly fashion from there. I do hope this is okay and if you require any further assistance, please let us know. Thanks, Ellie :)
“I am absolutely delighted with Unique Magazines as I'm unable to get to shops to buy the magazine due to self isolating.. One is always kept updated on when the latest issue is one its way as well as when needed to renew.”
“I was generally pleased with the service from Unique Magazines. One week it was late arriving. When I emailed them, they apologised and extended my subscription.”
Hi , I am sorry to hear this. When you placed this order, the current issue was no longer in stock. This mean's your subscription would naturally begin with the next issue. As this magazine is Bi-Monthly, it the next issue is due t on the 18th of March 2021, being number 18. I do hope this is okay and if you have any further enquiries, please call us on 0345 303 6750. Kind Regards, Ellie :)
“Poor customer services - messaged 3 weeks ago saying a double payment had been taken for a voucher I purchased, and included screen shots for ease of reference. Still not received refund and various emails remain unanswered.”
Hi, I am sorry to hear this. We have had a large increase of enquiries over the past few week and are working extremely hard to get these resolved. I can see you contacted regarding this double payment. I understand my colleague Jessica ,was the one who you spoke with and so she will get this resolved this afternoon for you. I apologise for the delay and we will ensure this refund is resolved. Thanks, Ellie :)
Good morning, thank you for your review. When placing your order, this was chosen, to begin with issue 32. This is due on the 18th of March. You will receive a dispatch notification via email when this is on its way to you.
I hope this helps! ^JA
