“I was charged twice for the magazine as the operated said that my card had not gone through. Checking with my bank it had. How come then after contacting again it took days for the refund to come through but only seconds for you to receive it?”
Hi Beverley, thank you for your review. I can confirm that we had to allocate this duplicate payment and then authorise this with our manager. The refund was processed 4 days after this and we can only apologise if this was an inconvenience for you. If you have any further feedback regarding the service, please do not hesitate to contact me on jessica.austin@uniquemagazines.co.uk - Jessica.
“Started my subscription in January for a weekly TV magazine. Emails state the magazine is despatched on a Tuesday, but, for the second time in a month, it still has not arrived by Friday. I want it for the weekend viewing - otherwise it's not worth having.
One week it didn't arrive at all (subscription has been extended).
I accept it could be Royal Mail at fault. Would first class post solve this problem? Very disappointed to date.”
“I am very pleased with your service- you e mail me every week to inform me that my magazine has been posted - and it usually arrives the next day. Thank you”
Hi, I apologise that this happened. I can confirm we dispatch these every Tuesday, using 1st class postage and they should have arrived within 4 days. I can only apologise and this money was refunded back in January 2021. Have a good day. Thanks, Ellie :)
“Beautiful magazine filled with interesting articles and plenty of creative ideas to use. Amusing, informative and each issue is a real treasure. I look forward to each delivery.”
“I just love the magazine I purchased and the diary too. I bought Daphne’s Diary. Reading it feels like a cosy night in with a cup of tea and a really good read. I love the family feel of it and the pictures in it are brilliant. I usually read a magazine in a hour or so but this one lasts a long time and it is one you re-read. Very good value for money. I love it.”
“Your service is amazing, but i still didn’t get my magazine. I ordered the magazin on 8th january. Maybe it’s because of Covid/Brexit. I am still waiting for the magazine. Other than this, you are amazing!”
