Hi Ian, thank you for your review. I am terribly sorry that you have waited a long time for your first issue to be received. I can confirm that one of our customer service agents Ellie, is looking into this for you. She will contact you as soon as possible with any updates. I can only apologise for the delay and inconvenience caused. Kind regards, Jessica.
“There have been a few problems but I have got to say that I have always had them resolved not only quickly but in a manner that made me feel that the team really do care about their customers”
“I love that I can get my magazine every week delivered but if at all possible could u please tell me when I need to review my subscription as I’ve missed it before and missed my mag for a week. This would be most helpful. U could do it by e-Mail. Thank you.”
“I can't fault this company. Regular supply of a hard to get foreign magazines and all done with great courtesy and high efficiency.
Just wish everyone I dealt with was this good!
Well done to all and thank you.”
“Ordered a Tempura magazine which unfortunately came damaged. Talked with customer service (which they were very helpful and kind) and was able to get another copy shipped out (free of charge). Unfortunately, that magazine also came damaged.”
Hi, I am so so sorry to hear this came damaged again! With shipping to the USA, they are moved around in bags and it is not unlikely that the magazine has been damaged in this process. We send thousands of magazines overseas every week and the amount of damaged magazine, is so minimal so I am so sorry this has happened twice to you. Despite this, I am very happy to hear you thought of our service as helpful, as we strive to ensure this is the case. I have dropped you a personal email to come to the resolution and I really do hope this is ok. Many Thanks, Ellie :)
“Have subscribed to a weekly TV Guide. ONE ISSUE did not arrive until the afternoon of the day it came into effect! Other issues all arrived the day after publication became available in shops.”
“Need to offer deals on 3/6 magazines rather than just the choice of either 1or 12 issues and allow payment by card or cheque people are put off when only given the choice of direct debit for subscriptions”
Hi, Hope you are ok ! This order is through publishers and so we can only offer the 6 or 12 month subs, as they choose this. Furthermore, we do offer a one of payment for the 12 issue sub, to save you paying a direct debit; https://www.uniquemagazines.co.uk/BBC-Gardeners-World-Magazine-Subscription-p1355. Most of our magazines are all one of payments and we offer a number of frequency options but with publisher one's, they often dictate this unfortunately. Hope this is ok and I apologise for any inconvenience caused! Kind Regards, Ellie :)
