“I'm still waiting on my first issue. My ordernumber is UM1143070. You have been keeping me on a loop for almost a year now. If you can't deliver the magazine I ordered, please reimburse me. Thanks you.”
Hi, I am so happy to hear you have had no problems with any order's through us. Thanks for the 5 star review and enjoy the rest of your week. Many Thanks, Ellie :)
Hi, Hope you are well! Lego Ninjago is one of the most popular Lego magazines we have and we understand why! I am so glad your sons enjoy receiving these and thanks a lot for this review and 5 star rating. Have the best day and I am sure we will speak with you soon😃Kind Regards, Ellie !
Hi, Hope you are ok and I am sorry to hear this. We send what's on TV first class from our end, every Tuesday. They should always arrive by the Saturday and we have a large number of customer's for this magazine and a small number of delivery complaints. We cannot always guarantee it will arrive on time but we can always compensate if they do not get to customers by the Saturday in time for the listings. I do know that at the moment, there are delays in the post due to current self isolation laws regarding Covid-19, meaning shortages of staff within the royal mail services. I can confirm I have extended your sub by an issue to compensate and I apologise for any inconvenience caused. Many Thanks, Ellie :)
“Excellent service. Magazine arrives promptly-any delays usually down to Post Office problems and renewal of subscription is easy and straightforward.”
Hi, Thanks a lot for this! We are so happy to hear you would rate our service excellent and there are rarely any delays in regards to these being delivered, in time for the listings. We understand times are hard for the postal services, due to current self isolation laws regarding Covid-19, resulting in shortages of staff, but it is great to hear packages are delayed not too often. We also aim for an easy order system, and we have a customer service team always aiming to pick up as soon as possible. Thanks again for this and I hope you enjoy your day. Kind Regards, Ellie😀
“I searched the whole world over for a subscription to The Plan. My grandson is an aspiring architect and I wanted to give him a one year subscription for his birthday. Unique Magazines was the only outlet that could deliver to New Zealand. The service was impeccable and the first issue has now arrived ahead of my grandson's birthday in August. Just perfect.”
Hi, First of all, I hope you are doing well ! This makes me so happy to hear, knowing that the first issue was recieved so quickly and we could help your grandson work towards his aspiring career. Please wish him a huge good luck from us at Unique Magazines, as I am sure he will go far in this career (especially after reading our magazines of course😁). We appreciate this fab review, so thanks a lot and I hope you have an amazing week. Kind Regards, Ellie !
“Excellent customer service. I had a query about my purchase and someone got back to me right away with everything I needed to know. They were very polite and personable. Really impressed. Item arrived is fantastic wrapped condition. Will definitely order again.”
Hi, Thanks a lot for this lovely comment on our service. Our main aim in customer service, is to be extremely professional, polite and create good bonds with customers. We love to ensure all queries are answered quickly and extremely personable, so it is just brilliant to hear we achieved this! Thanks a lot for this great 5 star review and comment on our service, you have truly made our day. Have a nice week. Thanks, Ellie :)
Hi, Thanks for this great review. I am happy to hear the magazines were delivered quickly and in good condition. Please do let us know what we can do to achieve 5 stars! Have a nice day, Ellie :)
Hi, Relax with art is one of the most asked about magazine we do, it is so popular and we fully understand why! Enjoy this and thanks a lot for the lovely review. Kind Regards, Ellie :)
“This is a common problem when one is asked for a review from a magazine company. It says "you have purchased a magazine from us please let us have a review". I have purchased a few magazines recently, so I don't know the magazine to which this survey refers. The survey needs to specify the name of the magazine which you have bought. This is not a problem unique to "unique " magazines Unfortunately I am not able to give a review and there is no alternative other than a poor one to bring this to the attention of the survey people and the magazine.
I hope this is useful input.”
Hi, for each magazine you order from us, we send off a confirmation email including which magazine was ordered, how much you paid and the address included ect. This would show you which one you ordered through us and help you keep track of your purchases. You ordered Railway By-lines through us it seems. Thanks for the feedback and things we could improve. Have a nice week, Ellie :)
Hi, Thanks so much for this lovely comment on our customer service. We always aim to be as helpful as possible and super friendly, when dealing with all of our customers! We communicate as often as possible, to really ensure you know the status of your order. Thanks a lot for this amazing feedback. Many Thanks, Ellie :)
“I must say Unique Magazines Sudoku Variations and Sudoku Challenge are the best Sudoku puzzle magazines I have ever tried. I am a regular subscriber to both”
Hi, Thanks for this! I am so happy to hear you enjoy these puzzle books and you get them delivered regularly. Enjoy your sudoku and have the best week! Many Thanks, Ellie :)
Hi, Thanks so much for this! We do offer a large range of magazines , including a number of niche ones. Burda Style is one of our more popular magazines and we are glad you love it! Thanks for the 5 stars and have the best day. Many Thanks, Ellie :)
“I have been getting my magazine delivered from unique magazines for over a year now and never had a problem until last week. Didn’t receive my issue so phoned them and they added another issue onto my subscription then I received my list issue on the same day as my next issue. Still a good service though would recommend.”
Hi, Thanks for this amazing feedback! I am sorry your last issue never arrived. I do know there is some delays in particular areas of the post these last few weeks, due to the current self-isolation laws regarding Covid-19. This means staff in the royal mail are running behind but I am glad we could compensate, for the missing issue and these delays should not be a regular occurrence. I appreciate your comment on our service and I hope you have a fab day. Many Thanks, Ellie :)
“I've subscribed for Sudoku Grand Masters for several years now and plan to continue as it's a perfect puzzle book for me. In the early days I could enter the £500 monthly competition on line but that has not been available for several years which is disappointing as it is still showing as an option on the competition puzzle page???
The subscription is 13 magazines per year which to me is 1 every 28 days but they don't arrive with that regularity, it seems almost every 30 days?
Finally, can we have more killer sudoku instead of the 16 out of 120 puzzles?
Peter”
Hi, Thanks for the review. Unfortunately, we are not the publisher's of the magazine and so we have no control over the actual contents of the magazine. This magazine is a monthly magazine, but your subscription includes a extra edition. Despite this, we appreciate the feedback and it may be good to pass onto publisher's. Thanks again , Ellie :)
