“Great selection of magazines and they arrived super quickly. Unfortunately there was some minor damage to one of the large format magazines and I would have expected this to be backed with cardboard to protect it.”
Hi, Really sorry to hear about the damage. The packaging all depends on factors such as location for delivery, the weight of the magazine, whether it is a larger letter or parcel, The cover price. We always send these in pristine condition and so I assume the damage was done whilst on the way to you. We can never confirm that the magazine will get there in perfect condition, due to it being moved around within the postal services. We recently got some new stronger envelopes, for certain magazines which will be used in future. I am so sorry about this and if you would like to possibly get a replacement issued, if it is unreadable, please email me on; ellie.purvis@uniquemagazines.co.uk. Hope this is ok and thanks for your understanding. Kind Regards, Ellie :)
Hi, We are not the producer's of this magazine and unfortunately, have little control over the contents. I appreciate the feedback regardless and if you need anything else, do let us know. Many Thanks, Ellie :)
“There have been a few problems but I have got to say that I have always had them resolved not only quickly but in a manner that made me feel that the team really do care about their customers”
“Need to offer deals on 3/6 magazines rather than just the choice of either 1or 12 issues and allow payment by card or cheque people are put off when only given the choice of direct debit for subscriptions”
Hi, Hope you are ok ! This order is through publishers and so we can only offer the 6 or 12 month subs, as they choose this. Furthermore, we do offer a one of payment for the 12 issue sub, to save you paying a direct debit; https://www.uniquemagazines.co.uk/BBC-Gardeners-World-Magazine-Subscription-p1355. Most of our magazines are all one of payments and we offer a number of frequency options but with publisher one's, they often dictate this unfortunately. Hope this is ok and I apologise for any inconvenience caused! Kind Regards, Ellie :)
“Efficient and prompt service.
Disappointing that a magazine subscription to Automobil Sport does not attract a discount or free Postage!
Otherwise excellent service , thankyou.”
Hi, Thanks for the lovely review on our service ! In regards to the pricing, we must consider the cover price of the magazine, the postage per magazine, packing and of course, they are delivered to your door. We also compensate whenever there are issues or late deliveries etc. Thanks again for this fab feedback, Ellie :)
“Arrived in time for a birthday suprise at the start of the pandemic and meant we could be sure to have it even when not going in shops. Very helpful customer service when I've had questions. Would have definitely continued the subscription if publishers hadn't completely changed the magazine content.”
Hi, so glad to hear this! We are so happy that the mag arrived in time and our customer service has been efficient and helpful. I apologise regarding the content and unfortunately, we have no control over this as we are not publishers. Thanks again for the lovely comment and I hope you have a fab day! Thanks, Ellie :)
“Very keen prices compared to competitors. I took out a subscription as a gift for a friend 4 weeks ago but I have no way of knowing if the first issue has been delivered unless I hear from the recipient which I have not
Is it possible to track delivery?”
Hi, Thanks so much for the review. I tried calling on the 8th of June regarding this, to inform you of the status at current. The individual informed me they were busy and would call back but so far, I have had nothing. Please call us on 0345 303 6750 between 9:30am and 4:00pm, Monday to Friday and we can discuss this further. Thanks again for the lovely review about our prices. Kind Regards, Ellie :)
Hi, Thanks for the review! This feedback means so much to us. I can see that you have given us 4 stars and we would love to know what we can do to improve our service? Thanks again, Ellie :)
Hi, Hope you are well. Thanks for the feedback, it means so much to us! Our bags are 100% recyclable however, they are not biodegradable. It is lovely to hear this would give us 5 stars and it is something we may consider in the future, as we look into environmental friendly options. Thanks again and have a lovely day, Ellie :)
Hi, Thanks a lot! We are so glad you are happy with the service and that the issue with dispatch emails, was quickly resolved. Have a lovely day, Ellie :)
Hi , This is lovely to hear! It is great to keep connected to your heritage and so we are glad this magazine does this for your Mother. Thanks again for the feedback, as you have made our day. Kind Regards, Ellie :)
Hi, Thanks so much for this feedback. I am so happy this arrived on time and well wrapped, to avoid any damage and keep it clean. If there is any way we could get that extra star, making it 5, please email me on; ellie.purvis@uniquemagazines.co.uk. We love to hear how we could improve. Kindest Regards, Ellie :)
