“Great communication and easy to order. Unfortunately the magazine I ordered no longer being published ( Llamas). However, Unique magazines were efficient and speedily returned my subscription payment. Great service”
That is amazing! I am sorry the publication stopped printing, But I am glad we could inform you and compensate accordingly. Thanks for your comment on our service, it means so much to us. Have a nice weekend and thanks again. Kind Regards, Ellie😁
“I'm so excited to get the Lego Ninjago magazine for our 7 year old son! He got it for Christmas from the ninjas and they told him he gets it because he's a special ninja, too! It's such an awesome way to surprise a young one that believes in all of the magic of Christmas 😉🎅”
Ahh, that is such an amazing story. It is so lovely when they are young and believe, I bet it makes you so happy to see his face light up when he gets a gift from the Ninjas. I am so glad he was thrilled with his gift and thanks for taking the time to write this review. Have a lovely weekend. Thanks, Ellie😊
Hi, thank you for your review and feedback. I am sorry that you are experiencing problems. Our customer service agent, Ellie has your ticket and will get in touch to resolve this today. - Jessica
“I received the Harry Styles Yearbook magazine today which I ordered as part of a gift for my daughter, a huge Fan of Harry Styles. However, I’m really disappointed with the condition it’s arrived in. The cover is bent, scratched and overall tatty and doesn’t look like a new copy. I’ve ordered items from Unique Magazines in the past and they’ve always arrived in pristine condition.”
Hi, thank you for your review and feedback. I will email you directly today regarding this. We will request photo proof of the condition this was received in. I am sorry for all the inconvenience caused - Jess
Hi Douglas, thank you for your review. I can't see that you have contacted us regarding this, unfortunately. This is one of our publisher titles, which can take 4-6 weeks to process. Your subscription will begin with the March 2022 edition. This is due to be with you on or around the 21st of January. I apologise for any inconvenience caused, however, I hope this helps! Kind regards, Jessica.
Hi Fay, Hope your ok and thanks so much for this lovely feedback! You are more than welcome, I am so glad I could help you achieve this. Have the nicest day and thanks again for this lovely comment. Kind Regards, Ellie😊
“I ordered the magazine mid December 2021. As of yet - 8 Jan 2022 we have not received a copy.
I emailed the company & they are looking into it. Very disappointed I have paid but not received it yet. It was a Christmas present for my Dad & he has been looking forward to receiving it. .”
Hi Alison, thank you for your review and feedback. I can confirm that this is one of our publisher titles, which can take 4-6 weeks to process. We are currently looking into this for you and will get back to you as soon as the publisher has updated us. - Kind regards, Jessica
Hi, I am so happy this ran smoothly for you, with the gift arriving just in time. That is exactly what we expect, so thanks for feeding it back to us. We have over 1000 magazines to choose from, so there is something for everyone! We appreciate you taking the time to write this review. Have a nice weekend, Ellie :)
I am so glad we could help you during these times, as I know magazines can be real-life savers! I hope you continue to enjoy these amazing magazines and thanks for letting us know your thoughts on our service. Have a nice weekend and enjoy the more magazines to come. Kind Regards, Ellie😊
How brilliant! Thanks for the feedback. If there is anything we can do to achieve the 5 stars, let us know so we can make some improvements. Have a nice day. Thanks, Ellie😁
“Very pleased with the service ...polite and helpful staff ... the magazine always arrived on time.... I thought it was excellent value and during Covid Lockdown ... a very welcome read...”
That mean's so much to us. We aim for all of our staff to be super friendly, helpful and polite so I am glad we could achieve this successfully. Covid caused a lot of problems of course, but I am glad we could offer your favorite magazines, to support you during the lockdown. Thanks for writing this review and rating us a great 5 stars. Have a nice weekend and Kind Regards, Ellie😁
Hi Richard, I can confirm that we have been in contact regarding this. I have contacted our suppliers to see where the stock for issue 192 is. As soon as we have this relevant info we will contact :)
The convenience of it coming through the letterbox, with all your favorite and unique shows inside, is perfect. I am so glad you enjoy this and thanks for taking the time to write a review. Have a nice weekend and thanks again. Kind Regards, Ellie😊
Super grateful for this fab review. That is lovely to hear, as they are such important qualities in our buisness. Thanks a lot for this, it means so much. Kind Regards, Ellie😁
“Used for my elderly mum who has not been out since covid. Always delivered on time every week.
Ordered a TV guide, also helps her know what day it is as she has dementia.”
Hi, This is just lovely. I understand during covid, it is difficult for vulnerable individuals to get out and about. This magazine must be a massive help and I am so happy to hear we could help her through this time. Thanks so much for the amazing feedback and I wish the best to both you and your family. Have the nicest night. Kind Regards, Ellie😁
Hi, Sorry to hear this has not arrived yet! Your subscription has not kicked in yet and it is due, to begin with, issue 02 which is due in February. All newly placed orders will naturally begin with this issue and this is explained on our site, under the Daphne's Diary product description https://www.uniquemagazines.co.uk/Daphnes-Diary-Magazine-Subscription-p355212. Issue 01 was already sold out, only being sent to those who have rolling sub's already, due to limited stock. I am sorry but this is the soonest we can get your sub begun. If you need any more info, email me personally on; ellie.purvis@uniquemagazines.co.uk. Thanks so much and apologies for any inconvenience. Kind Regards, Ellie😀
“I’m pleased to write about unique magazines because recently I have been disappointed with the service. I’ve been a good customer for a long time ordering the Methodist Recorder for Dad who was 100 last September…….he looks forward to his favourite paper and often at holiday times it fails to appear…..once I was told the PO hadn’t delivered it so lost a week’s publication and no refund. The paper should arrive Monday but often doesn’t and with Bank Holidays I seem to miss out regularly…..I am a loyal customer and feel that your service is far from efficient!”
Hi, I am so sorry to hear this. I can confirm we always send the issues, as expected, in a weekly fashion. This of course changes slightly over the Christmas period, due to when issues are released but apart from that, they are sent every Friday. We are sending them from our end, via royal mail and whenever issues are late or missing, we can always offer compensation, so I am not too sure why you were not. I can confirm my manager extended your sub by two issues, so you have a full 13 left on your renewal subscription.
Please bear in mind when the issue is with the royal mail, it is out of our hands how fast they deliver it. Despite this, we are here to compensate when they are late or missed. We can only do so much, to ensure the service is acceptable and I am sorry you feel this way about the service lately.
Please do also consider that we were informed due to current high cases of Covid, the Royal Mail is short-staffed, as a lot of them are self-isolating. It has also just been Christmas, which causes further delays at times due to the business of the post.
I am so sorry for any inconvenience and if you need anything else, please let me know so I can help!
Thanks, Ellie😊
