“My Mum (age 90) loves to receive her weekly copy of 'What's On Tv'
It's the highlight of her week !
Glad to be able to get her this subscription as woe betide us if we forgot to pick her a copy from newsagent every week so now she's happy!
Sometimes post has been late but that's out of control of UM as I get email every Teusday to say it's been mailed but overall a good service
Thankyou”
Hi, thank you for your review and 5 star rating. We are glad that you are enjoying our service from the customer service team, especially! - Jessica :)
Hi, thank you for your review and 5 star rating. We are sorry that the magazine has been late recently. We hope this is just a blip in the Royal Mail's service. If this persists, please contact me jessica.austin@uniquemagazines.co.uk - Jessica :)
“Good all round magazine. Like puzzles, easy way to read programmes day to day. Good reading. It is delivered to my door so very welcome dropped on our step ever week. Thank you”
“When I ordered the subscription as a gift it was not explained that the October edition would not arrive with him until November. I’ve never come across a magazine service before where the October edition was not sent at the end of Sept. The point of subscribing is that you get it before it’s official release. I rang today and basically it’s my fault! Delivery dates are on the website apparently. Not good customer service. They will start with September instead of October now, whereas good customer service would be to send Sept as a gesture and begin the subscription with October edition in November.”
Hi, Sorry you feel this way. The release dates of the magazines are out of out control. This is an American magazine but the on sale date in the UK, differs from what it does within the United States. Our national database shows us this quite clearly and the site informs you of the date the issues are due. This seems to be the case with a few American magazines and the UK on sale date often does differ, due to the time that must be allowed for it to arrive into the UK. The only time you get a magazine on the exact sale date, is buying it in stores of from publisher's directly, as they send it from the printers.
You had originally selected to begin with the Oct issue but we have changed it to the September edition, which will go Friday, due to the time the birthday falls.
Since the dates of when they arrive into the UK, is out of our control, we cannot compensate. If there was a error from our end such as a manual problem or even a missing issue in the post, we would always compensate though!
You spoke with my colleague and we both do apologise for any inconvenience. Unfortunately, we have little control of when the magazine goes on sale in the UK and is distributed to us here in this country. This is also the case with other online newsagents too, as they arrive into the UK at a similar time. This mean's it is not just us getting these issues later in the month, but other online magazine companies too.
If you would like any further help or assistance, please do email me personally; ellie.purvis@uniquemagazines.co.uk. I would be happy to assist at any time!
Apologies for any inconvenience and thanks for the feedback. Have a lovely week. Thanks, Ellie😁
“We live in France and order VICTORIA and are just delighted to have it come 15 times a year. While my husband is French, I'm American and the magazine is a little bit of home--as well as England and Europe!--every month. It's promptly delivered and I applaud the staff for doing such and excellent job!”
“Always very efficient with delivery, and their subscription packages are excellent value. We've never been disappointed with the magazines we have received.”
“Magazine delivered regularly & am kept informed of how many issues are left on my subscription & when it needs to be renewed. All very easy . Can’t fault your service at all. Thank you!”
“Easy step by step system to order magazines. Any difficulty easily sorted by your staff especially Ellie, who has been a great help. Your staff treat customers like old friends rather than old fogies. Best wishes from old Jim.”
Hi, thank you for your review and 5 star rating. We are happy to hear you are enjoying your subscription and service (especially Ellie's!) - Jessica :)
“This is a great service. It is so easy to order and renew the order. It is not expensive, always delivered on time after an email advising the magazine is on the way. I was concerned my Mum would not get her magazine every week because I'm not always able to go to the shops to pick one up but now i don't worry and she is happy !”
